PB
Pumelele B
Active since Sep 2018
4
Reviews
0
Industries
Reviews
4 reviews13 months ago
Service gone from better to worse
I'm not happy with service received from Tarren and Cindy Van Denberg from FORD North End Port Elizabeth. On Thursday 27th March 2025, I took my car for service and Tarren completed and signed my service book incorrectly which i find it very incompeted and ingorant. I sent an email to Cindy on 31-03-2025 and today the 01-04-2025 to enquire about this but there was no response. I'm not going to beg anyone to do their job properly, I want someone to call me back A.S.A.P. I need clarity regarding my service before I take further actions.
0 replies
33 months ago
Bad Service
On the 19th July 2023 I used the FNB secure chat and spoke to Sinethemba Mlangeni. I'm so disappointed, the agent was unprofessional as she ended the chat after telling her that I don't understand her explanation. The only thing I requested was to change my Debit Order date and confirm when will the next Debit Order go off. She lacks knowledge because I asked about pro rata and she said there's no pro rata. She refused to give me her manager's name and surname. I still want her manager to call me back as I feel she needs to be disciplined and trained. I'm still clear about the answers she gave me and I don't deserve such poor service especially from FNB as I've been a loyal customer for more than 15 years.
120 replies
90 months ago
Poor service
I visited sheet street store in Westgate mall today. All i wanted was to buy bedding as a present for my friend but what a poor service i received from a floor assistant lady. She just stood there with her make up seeing that I needed assistant. Just because I unpacked one of the duvet covers so that I could see cut, wether small or big. I then reported her to a so called manager who was ignorant herself and just said she'll speak to her but she didn't even see the lady I was complaining about.
0 replies
93 months ago
Call Center Agent
I called their call center and I spoke to an Agent called Chariefa September who is incompetent. I asked her to process a settlement amount on the 26/08/18 from my bank account where they normally debit their premium and agreed but that was not done. Instead, they took their normal premium on 23/08/18. I then made a cash deposit to account details that she provided me. She then promised to Refund me the amount they took on the 23/08/18. It's been almost 2 weeks now I haven't received my refund yet. I've sent her all proof of payments and she confirmed they received the payments. Her customer service is very poor and I asked her many times to send me the company's address and her manager's number but she's ignorant.
0 replies
Review Distribution
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1 Star
4 (100%)