NM
Nomvula M
Active since Oct 2018
10
Reviews
0
Industries
Reviews
10 reviews35 months ago
Superb customer service from Nqubeko
I would like to extend gratitude to Nqubeko Shezi who handled my query with such professionalism. I had been struggling with this query for a while but he managed to follow up and sort it out for me in record time. We'll done !
53 replies
37 months ago
BEST ARAB PERFUME SUPPLIERS
My one stop shop for Middle Eastern perfumes. The deliveries are super quick, placed the order on Tueasday it was delivered by Friday, this is my second time ordering from them and they dont disappoint .I am super impressed. KEEP UP THE GOOD WORK!!!
0 replies
37 months ago
Extreme Fragrances
<div>Iam soo disappointed at this company, appalling customer service I place an order on the 12th, was told it will take 5 to10 days... received no contact or update with regards to my order.I had to follow follow up myself only to be told the item has been sold out since December .This is beyond disappointing. I HOPE REFUNDING ME WILL BE A SWIFT PROCESS . Iam never ordering here again.</div>
212 replies
41 months ago
Dealing with Vodacom is a nightmare!!!
I have been a loyal customer for over 15 years but after this ordeal iam considering switching. On the 8th of November I was called for an upgrade,I agreed and the process went well ,when I received the confirmation SMS I realised I chose the wrong handset which is a Samsung A53 instead of a Samsung A73 ,on the very SMS I was given 3 options: accept,reject and speak to human, I chose the latter but no one called back Instead I called them to rectify this arror. Bear in mind I didn't accept the offer. I was told someone from the confirmation department will call me ...no one did. Thursday the 10th I received a message saying my order will be dispatched, I phoned Vodacom to query this as I didn't confirm the order.I was told the order will be stopped, it wasn't ... The devise was delivered on the 14th November despite the numerous calls, opened the package I still did like the devise. I didn't eve switch in on I put it back in the box. On the 16th November I contacted Vodacom to exchange to the handset I wanted in the 1st place , spoke to a Chumani, he went through the order, we proceeded to do a swap as he advise that what happenes in these instances, we confirmed iam swapping from and A53 handset and a galaxy smart watch for the A73 with the galaxy smart watch. I even inquired if the A73 will be delivered when the first one is collected, he told me yes, please check the recording as we seem to disagree on the flow of event's. After this was done i received NO confirmation of anything for a week. I then called after sales AGAIN, spoke to a Zinzi who informed me that the order was not processed and she even went to Chumani to find out what happened, however Zinzi explained the proper process to me , at this point I was LIVID because of the time wasted. She arrange for the collection of the A53 devise, Ram called me the same day to arrange collection,we agreed on collection for Firday the 25th November (today) The devise was collected today 25th November 2022, I called Vodacom, and spoke to a Yonelwa as Zinzi was not available even after living a message for her she couldn't return my call, this meant I had to explain the story for the umpteenth time to Yonelwa. As iam writing this I have received NO message confirming that the cancellation will or will not be processed and iam still in the dark as to what is next. At this point I even want to cancel my contract with Vodacom all together ,this experience has been an absolute nightmare ....Do better!!!
264 replies
48 months ago
Bloom financial services are fraudsters
I am fed up with Bloom "health for me" I pay my premium religiously every mothe but they gave the audacity of not paying for procedure s I was told are covered. I just received a bill from my dentist for a tooth extraction, I was told that this health insurance covers it . This is absolute nonsense. In February I tested positive for covid submit my documents for a refund for my PCR till today they never payed . I
134 replies
52 months ago
They were so helpful...
They were so helpful,they helped ease my enxiety.
53 replies
61 months ago
Capitec Refund debacle
On Friday the 26th I made a purchase of R346.90 at Roots Butchery, the transaction declined from the merchant but went off my bank account. I contacted Capitec for them to reverse it. A lady by the name of Lerato Mathosa assisted me, she requested I send her a copy of the slip from the merchant, I emailed it to her. She assured me the funds will be reversed immediately. I then paid cash at the butchery. An hour later Lerato calls me to say that she made a mistake and canceled my card, she instructed me to go to the nearest branch to collect the new one and I WILL NOT be charged for it. she assured me that my R346.90 will be refunded. On the 27th I went to the branch they issued a new card but I was charged R70 for the card fee. I told the agent that I was told there will be no charge. She said this was indicated . The agent called card division,i assured my funds will be refunded, I have since returned to the brach in Randridge Mall 2 more time on the 31st March and 6th April, still, no one can tell me why I have not received my refund. Instead Tumisho the manager showed appalling customer service, I ended up leaving without being helped. Today I called the card division myself an agent by the name of Thato was most helpful, assisted me, and sorted my issue within 20 min he explained to me that the reason why my money was not refunded is that. Faheem his supervisor called me back and I told him about the R70 and he is assisting me with that, I am currently awaiting feedback regarding the charge that was taken illegally. Thank you Thato And Faheem for everything.
53 replies
63 months ago
DSTV UNSCRUPULOUS BUSINESS PRACTICES
It has been a week since my complaint. I was told that my refund was successfully submitted for approval, a lady by the name of Lesego Kwapeng assisted me, she informed me that the amount should be back in my account in the next 4 to 7 days. I have since sent her an email to request an update on the approval, she has not responded. I called customer care, they requested my proof of payment once again, how many times should I send this until my Plee is heard, according to the agent there was nothing about my refund on the system. The Agent went to the extent to tell me that the amount won't be refunded to me but will be moved from my Sister's DStv account DStv account, this has truly upset me as this is not what was communicated in all interactions I have had, this is absolutely unscrupulous business practice. all I need is the amount refunded back to me NOT my DSTV account. I don't have to jump through hoops. It is bad enough that I am getting a portion of the amount, not the full amount. REFUND ME MY MONEY!!!!
224 replies
63 months ago
DSTV refund
I am utterly appalled at the way this company has handled my issue. On the 23rd of January, I mistakenly transferred a large amount into my sister's DSTV account instead of her bank account. I immediately contacted the call center, i was told to email proof of the payment to proofofpayment@dstv.com detailing my error. I received a message from Mphumelelo from the billing and escalations department requesting an ID copy and bank statement, which I immediately sent. Thereafter a lady by the name of Noluthendo emailed me to say that my refund was captured and will be processed within 4 to7days, this was on the 25th of January, this was such a lie. I called DSTV today to inquire about my refund I was told that it was rejected because the agent did not submit my documents, had I not called I wouldn't have known this. I am really disappointed at the way in which this case is being handled.
122 replies
92 months ago
Debit on a closed account
I paid off my credit card account, was told it would be closed, standard bank continues to debit for a paid up supposedly closed account, I have been trying to get my refund been promised to will come through on a certain day but nothing, I phone to inquire I was put on hold for 34 minutes how rediculos. Till now I have not received my refund nor do I have an answer as to what the delay is
210 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)