OM
Otsile M
Active since Oct 2018
23
Reviews
0
Industries
Reviews
23 reviews22 months ago
False Information provided on Afrihost Website/Client Zone.
I just moved to a new complex and they do not accept other Fibre providers. I then sent a cancellation request on the Client Zone on 06 June 2024, which went through. I understand all providers need a 30 day notice for cancellations, that is why I have paid for the month of June. According to Client Zone, if you cancel before the 20th of each month, then the cancellation is effective at the end of that specific month. But to my surprise, the cancellation approval is effective 01 August 2024. My problem is that I am not using the Fibre line this whole month, and I have paid for the full month of June which is okay as I understand I had to serve notice. However, why am I still expected to pay for the full month of July? This will mean I am serving 2 months of notice? This is unacceptable! When I escalate this on your Whatsapp channel and with your retention department, I am sent a link to see my 'updated policy schedule'. Why is the information on your website different to what is on your 'links'? What happened to transparency as a service provider? Your website confirms that any cancellation done before the 20th, will be effective the end of that month where else your policy updates are only done in the background and clients get to find out about these upon cancellation? This type of service is appalling Afrihost!
0 replies
23 months ago
Tshifhiwa Phalanndwa assisted me with setting up my Fiber in seconds! He is efficient and friendly
Tshifhiwa Phalanndwa assisted me with setting up my Fiber in seconds! He is efficient and friendly. With all the teething issues that come with a new development, the Fibre connection was not one of them😁 Well done Surf4Life Team 👏
0 replies
25 months ago
Netstar tracking device not functional for 2 weeks and no effort to repair it.
I noticed that my tracking unit stopped working in terms of being able to locate the vehicle on my Netstar app on the 29 February 2024. I called Netstar and informed the call centre agent of this. The agent apologised for this error and confidently confirmed that they can pick up the location of my vehicle, that it was at my home address , which was INCORRECT as I was in Pretoria CBD at the time. The agent logged a ticket for their technicians to contact me and assist with repairing the device. I heard nothing from Netstar and did a follow up in the following week. They apologised again and advised that a technician will contact me shortly. I still received no call by the end of that week and I decided to lodge a complaint and all I got was another apology in writing for 'the inconvenience caused'. On the same email, AA auto sound was asked to please assist with the repair and that was the end of it. Two weeks later, my tracking unit is still not responsive, should anything have happened to the vehicle during these 2 weeks, my insurance wouldn't have paid out. In case you don't know, your insurance may reject your claim should they find out that your tracking unit was not working at the time of the incident. Therefore, seeing that Netstar only cares about our monthly premiums and not servicing us as their clients, I had to ensure that my vehicle has a tracker, with another provider, this is an unnecessary extra expense. With that said, I will not be paying any further premiums as you have proven to be *********** and ********, knowing very well the cost and risk that comes with your clients that are on the road daily commuting to work/anywhere else with no operating/functional tracking device in their cars. Please cancel my policy when you get time and I will not be paying any penalties(if there are any applicable) for your own wrong doings. Had someone made time in their busy schedules to resolve this issue two weeks ago, I would not be forced to act in this manner. I am glad I never had to claim in the 6-7 years that I have been your client, for only God knows whether you would have been of any assistance.
0 replies
40 months ago
Netstar Plus Panic Button does not work
Good Day I upgraded my plan to a Netstar Plus package for R169 with a panic button. The unit was fitted and activated on 20th December 2022. I tested it on the day and the following day but the panic button was not working. I gave it another day and tested it again on the 22nd and 23rd but still received no call from Nestar after pressing the button. The mynetstar app on my phone is also not functional and is showing an incorrect plan. I called your call centre and was advised that the unit had to be reactivated, which they advised they did and I should give it another try the following day. Thereafter the app should show the correct plan and the panic button should work. I have been testing it every second day and decided to take it back to the Fitment center today (04/01/2023). They decided to completely remove the installed unit and reinstall a new one. It was activated earlier around 12h00. They called the Head Office and were advised that all is in order now. We tried the panic button function again 3 times and still it is not working. I cannot pay for something that does not work therefore demand that I be put on the Netstar Basic package for R139 per month (without a panic button). I will not be liable for any cost of this change as it is not my fault that your device is not working. I am highly disappointed in Netstar especially because I have been using your services for a number of years. Now I find myself having to look at your competitors.
264 replies
43 months ago
Decofurn Scams Customers
I bought a TV stand on 16th October 2022 at their Centurion branch. When it was time for me to make payment I tapped (bank card) , the transaction was declined. I then inserted my card and it went through successfully. They even provided me with a receipt confirming the approved payment. This morning, Decofurn processed the same transaction, of the same amount, resulting in a double payment, which took all the funds I had in my bank account, leaving me with a zero balance. I went straight to my bank to see if the transaction can be reversed. The bank consultant called Decofurn and was advised that the reversal/refund takes 30 days and I need to pay an additional R85 for a reversal request. Decofurn is a scam. They double charge people and then make people pay extra fees/levies to correct their own false/fraudulent transaction, then take a whole month to refund their customers money that they took in a split second. Apparently there is no guarantee that I will even get my money as they still have to investigate. I was planning to buy more furniture at the end of this month but after this experience I will never purchase anything from this store. If you decide to buy furniture from Decofurn using your card, be careful as you also might be scammed! Rather pay cash.
0 replies
47 months ago
Kota Joe - Wonderboom - Worst Service by waitress
We went to Kota Joe today and a white waitress came to the car to give us the menu and asked if she can give us a few minutes, she will return to take the order. Instead she continued serving other people in other cars, passing us each time as we were parked right infront. Two cars arrived(WHITE PEOPLE) and she immediately assisted them, took their order, even delivered the order for the 1st car she served which was next to us. We had to flick our lights several times and waive to the other waiters before another waiter quickly made their way to our car and finally took our order. Whilst we were waiting for our order, she passed us again to deliver her second order(mind you these people arrived 5min after us. So you can imagine how long we were waiting). How does a white waiter only serve the next two white customers, who arrived after us, when we were parked right infront and she passed each time not making eye contact , to assist other cars? The whole time I was there I never saw her serve black people. She looks at every car that arrives and only approaches those of white people. I must say I am highly dissapointed in the service I got today. I highly recommended this place the first 2 times I bought from them. Not anymore! Such waitresses are going to be the reason why you lose customers simply because we still have white people in this country who are racist.
0 replies
47 months ago
Kota Joe - Wonderboom - Worst Service by Waitress
Kota Joe - WonderBoom - Worst Service by Waitress We went to Kota Joe today and a waitress by the name of Andrea (hopefully thats her right name) came to the car to give us the menu and asked if she can give us a few minutes, she will return to take the order. Instead she continued serving other people in other cars, passing us each time as we were parked right infront. Two cars arrived(WHITE PEOPLE) and she immediately assisted them, took their order, even delivered the order for the 1st car she served which was next to us. We had to flick our lights several times and waive to the other waiters before another waiter quickly made their way to our car and finally took our order. Whilst we were waiting for our order, she passed us again to deliver her second order(mind you these people arrived 5min after us. So you can imagine how long we were waiting). How does a white waiter only serve the next two white customers, who arrived after us, when we were parked right infront and she passed each time not making eye contact , to assist other cars? The whole time I was there I never saw her serve black people. She looks at every car that arrives and only approaches those of white people. I must say I am highly dissapointed in the service I got today. I highly recommended this place the first 2 times I bought from them. Not anymore! Such waitresses are going to be the reason why you lose customers simply because we still have white people in this country who are racist.
0 replies
47 months ago
Kota Joe - WonderBoom - Worst Service by Waitress
We went to Kota Joe today and a waitress by the name of Andrea (hopefully thats her right name) came to the car to give us the menu and asked if she can give us a few minutes, she will return to take the order. Instead she continued serving other people in other cars, passing us each time as we were parked right infront. Two cars arrived(WHITE PEOPLE) and she immediately assisted them, took their order, even delivered the order for the 1st car she served which was next to us. We had to flick our lights several times and waive to the other waiters before another waiter quickly made their way to our car and finally took our order. Whilst we were waiting for our order, she passed us again to deliver her second order(mind you these people arrived 5min after us. So you can imagine how long we were waiting). How does a white waiter only serve the next two white customers, who arrived after us, when we were parked right infront and she passed each time not making eye contact , to assist other cars? The whole time I was there I never saw her serve black people. She looks at every car that arrives and only approaches those of white people. I must say I am highly dissapointed in the service I got today. I highly recommended this place the first 2 times I bought from them. Not anymore! Such waitresses are going to be the reason why you lose customers simply because we still have white people in this country who are racist.
0 replies
55 months ago
Ayapreciont Spa Hatfield under Daddy's Deals is DODGY and is a SCAM
I purchased a voucher for a Spa treatment from Daddy's Deals in August. It was for my big sister's birthday weekend (14 August 2021). I called them that week and also sent them an email to book for Saturday Spa Treatment. Their phones don't go through, all you get is "The requested number does not exist/is unavailable". At some point their phones would just ring but no one answers. I tried them again last week to see if I can then use my voucher that I have already paid for before it expires but still same problem: They do not answer their phones. When I requested a cancellation refund from Daddy's Deals, they responded to say this Spa has already redeemed my voucher before any services were rendered as a result they need a letter from this Spa to confirm that no services were rendered and that they can refund me. I have been waiting for this letter since last week Wednesday. Their consultants are very rude and useless and when chatting to them on WhatsApp they leave you on 'read' status instead of replying to your texts. What is surprising is that when I purchased this voucher, I purchased it from Daddy's Deals. When I made payment, I made payment to Daddy's Deals, BUT when I do not get the service I paid for, Daddy's Deals tells me to run around and after this spa myself for a letter I probably will not get as this Spa doesn't even seem to be legit. WOW! What an amazing 'after service' one gets from Daddy's Deals. DO NOT BUY ANY PACKAGES from this DODGY so called tuck-shop of a SPA named Ayapreciont Spa Hatfield, especially not from Daddy's Deals. You will regret it.
0 replies
55 months ago
Ayapreciont Spa Hatfield is DODGY and is a SCAM
I purchased a voucher for a Spa treatment from Daddy's Deals in August. It was for my big sister's birthday weekend (14 August 2021). I called them that week and also sent them an email to book for Saturday Spa Treatment. Their phones don't go through, all you get is "The requested number does not exist/is unavailable". At some point their phones would just ring but no one answers. I tried them again last week to see if I can then use my voucher that I have already paid for before it expires but still same problem: They do not answer their phones. When I requested a cancellation refund from Daddy's Deals, they responded to say this Spa has already redeemed my voucher before any services were rendered as a result they need a letter from this Spa to confirm that no services were rendered and that they can refund me. I have been waiting for this letter since last week Wednesday. Their consultants are very rude and useless and when chatting to them on WhatsApp they leave you on 'read' status instead of replying to your texts. DO NOT BUY ANY PACKAGES from this DODGY so called tuck-shop of a SPA. You will regret it.
0 replies
Review Distribution
5 Star
4 (17.391304347826086%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (82.6086956521739%)