JM
Jacques M
Active since Oct 2018
10
Reviews
0
Industries
Reviews
10 reviews33 months ago
Mweb - Bitdefender Internet Security
I am writing to express my disappointment with the recent purchase of Bidfender Internet security. Despite several attempts to get it working, including contacting MWEB and their technical support team, the mobile software remains non-functional. As a customer, I am frustrated with the poor service I have received. I expected a product that would work seamlessly and provide the necessary security for my computer and mobile devices. Unfortunately, this has not been the case. I would appreciate it if you could look into this matter and provide a solution as soon as possible. I value your company's reputation and hope that we can resolve this issue in a timely and efficient manner. Thank you for your attention to this matter.
0 replies
36 months ago
MTN POOR CUSTOMER SERVICE
I am writing to bring to your attention the poor service delivery that I received from your company, MTN. On April 21, 2023, I placed an order for a cell phone which was supposed to be delivered between 14:00 and 16:00 on April 25. 2023. However, the delivery driver called, and the call was cut off. I immediately tried to call back the driver several times but there was no answer. I also sent a message but received no response. Frustrated with the lack of communication, I called the courier company responsible for the delivery, but they were not helpful and refused to assist me in any way. As a last resort, I contacted MTN's sales team hoping to get some assistance in resolving this matter. Unfortunately, no one was willing to help me and I was left stranded without any idea of when my phone would be delivered. I would like to express my disappointment with the service that I received from MTN and its courier company. This experience has left me with a negative impression of your company and I am seriously considering taking my business elsewhere and cancelling the new contract. I hope that you will take this matter seriously and take appropriate action to ensure that your customers receive the level of service that they deserve. I look forward to hearing from you soon regarding this matter.
0 replies
44 months ago
SACE
SACE's communication and service are abysmal; there is no communication at all. My daughter has been battling with the application for nearly a year with no success. I do not know why such an origination exists.
0 replies
49 months ago
Discovery Insure
I filed a claim yesterday and have been unable to contact Discovery Insure since then. I have sent many emails to Matome Piet Rathipa, the claims consultant. There is no communication, and their customer service is abysmal. I've called four times, each time holding for ten minutes, and I'm fed up.
106 replies
49 months ago
FNB Personal / Student Loans
My wife took out a student loan to help pay for our daughter's studies. The loan was authorized, and FNB requested documentation. The documents were sent on the same day. Following that, a follow-up was conducted twice weekly to see if the loan had been converted to a student loan. FNB has done nothing to date; we continue to receive emails asking us to produce ID documents, which have been sent week after week. The loan departments are abysmal; there is no contact, and our questions are unanswered. We've had it with FNB and their dreadful service!!
53 replies
53 months ago
FNB Card Disputes / Fraud Useless
Hi Card Disputes / Fraud On November 21, 2021, I transacted online and noticed something weird when I returned to the website www.drmsouthafrica.com where I made my transaction. I reported the event to FNB over the phone after spending over 5 hours on the phone attempting to fix it, and I completed a card dispute form with no success. They stated that the reversal will be accomplished in 15 days. I am still attempting to settle this with no assistance from FNB; blame is being moved from one to another; the entire experience working with FNB to resolve the situation is a farce; no one is taking my calls or emails seriously. I conducted my own research and contacted the original company Dr Martens in the United States via phone and email to corroborate my assumption. I forwarded all pertinent information to FNB. On the 6th of December, I received an email from FNB requesting the dispute letter and all additional information that had been supplied on the 22nd of November. I received another email stating that I needed to contact the merchant for the reversal; how do you expect to contact them if the website is a scam and there is no contact information on the website? A confirmation from Dr Martens was sent as proof that the website is a scam and the transaction was fraudulent. The entire experience with FNB in this situation was terrible. I filed complaints on the FNB website, requesting that a manager contact me, but I received no response. It's been over a month and nothing has occurred, still waiting for my refund / reverse the charges on my Credit Card. FNB customer services are getting phatic day by day with lots of excuses.
53 replies
70 months ago
Complaint
I've been trying to contact MWEB for the last few weeks. It's been difficult to speak to the right guy, the automatic voice system doesn't work for you to hang on to 45 minutes + every time you just use your airtime. I spent more than 120 minutes on the airtime alone calling MWEB. I'm annoyed that I need to get my hosting to work. I'm going to cancel anything I've got with MWEB. Your service has never been this * * * *.
0 replies
70 months ago
Customer Complaint
I have been trying the last weeks contacting MWEB. It has been impossible speaking to the correct person, the automated voice system does not work you hold on 45 min + every time just using your airtime. I have spent more than 120 min airtime just calling MWEB. I am frustrated I need my hosting to work. I am about to cancel everything I have with MWEB. Your service has never been this **** in the past.
0 replies
84 months ago
Anti-crime Force Training Academy DO NOT USE THEY ARE NOT DELIVERING WAT IS PAID FOR
This company is a fraud I have paid for all my grades from E to A and CIT in February. I have been talking to Rodney the owner asking for my certificates and my Psira registration. Since March after I was promised that I will receive my certificates I have been in constant communication with Rodney he only make promises and no delivery. This is a poor businessman who does not deliver for what was paid and promised. This will be reported to Psira so he can loose his license.
0 replies
91 months ago
Un Authorised Fraud Content Services
MTN I would like to know how do you subscribe customers to your **** wasp / content services if I have not subscribed to this. I hope you know this is fraud! I received this notification today. I NEVER SUBSCRIBED TO THIS Seriously! How patronizing and FRAUDULANT stealing money from customers. “The check is in the post”: Yello! Your subscription service to Life TV Premium Wat @ R2.02/day. To opt out dial *464*970#. Ts&Cs mtnplay.co.za For support dial 135. I cancelled this un authorised subscribtion through *136. If you subscribe me to **** like this again from your side I will cancel all my contracts with imediate affect as this is a breach of my contract. Actually I cannot wait to cancel my contacts when they end. The fist one is soon.
210 replies
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1 Star
10 (100%)