KS
K S
Active since Oct 2018
11
Reviews
0
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Reviews
11 reviews32 months ago
They only help with filling forms, finalizing applications isn't happening.
I must say, I changed my mind about Relocation Online. I used to feel that the service I received was worth what I pay. Not anymore. I feel like I'm paying just to fill the application form. Relocation Online sending "updates" every week or fortnight changing a few words only makes you feel that it's not a computer generated, yet humans using a template. But that's it, not change for several months. Unlike my experiences years ago,I'm quite disappointed. I feel like I paid an arm and a let just so that Relocation Online fill my forms which wasn't the purpose I went to them. The main thing, finalizing application hasn't happened in in more than 13 months. Oh, by the way, their excuse is, "this has been like this" since the start of the pandemic. This isn't what they tell you until you pay them and submit applications.
262 replies
32 months ago
Finding excuses to charge money on fund unavailability.
I work in the software industry. If data is unavailable, I don't see how that would cost anything to the system. Yet FNB finds the excuses, failed transactions and failed debit orders to penalize customers. For me this has absolutely no rationale except the fact that the few banks monopolize the market, hence South African consumers have no choice but to allow banks to rip them off. I have had the chance to travel abroad and FNB is very unfair in their greedy ways of milking consumers.
131 replies
32 months ago
Finding excuses to charge money on fund unavailability.
I work in the software industry. If data is unavailable, I don't see how that would cost anything to the system. Yet FNB finds the excuses, failed transaction and failed debit order to penalize customers. For me this has absolutely no rationale except the fact that the few banks monopolize the market, hence South African consumers have no choice but allow banks to rip them off. I have had the change to travel abroad and FNB is very unfair in their greedy ways of milking consumers.
0 replies
35 months ago
A ****- don't fall for their low fees.
They offer unbeatable fee. You would think you will get a an assessment and a certificate at low price. At least in my case it was wrong. I wanted to get a plumbing and electricity certificate only for the sake of formality as the building is relatively new and I regularly get the place checked. Once I paid the R700, the claimed that both the plumbing and electricity require repair over R3400. I should have trusted the negative reviews about them. Of course, they know that if conveyancing is happening, the certificate is needed, hence taking advantage of it. What a ****!!
212 replies
45 months ago
Pricy but they don't give false promises.
I have interacted with them for many years, I can say over 90% of the time, I have been happy. There was a specific time an employee made me use an external service that was unnecessarily and it was costly too. Other times, they have been delivering what they promise, although they are pricey. At least I like the fact they say it straightforward if something is impossible.
240 replies
51 months ago
Lame execuse to reject my return and super rude customer service
I am a runner and on some days, I participate in strength training (gym). I am very particular about what type of shoes I wear for running as well as gym. Size and shape is very important. I bought size 6 pairs on "Flexagon Energy Tr 3" Shoes for strength training. Although the length (heal to toe) was perfect with a little space, the specific release is too cushioned at the cost of the space inside. In other words, the shoes are too narrow inside and squeeze the feet. Hence I ordered the bigger size. Because there was no half size, it means size 7. In this case, the width was perfect but unfortunately, those pairs were too long. I tried them on at the gym (both the 6 and 7) in front of my instructor and he told me right there that they were the wrong type. (I didn't wear them for the session). Now, when I tried to return both, Reebok consultants came back claiming that the "bigger ones are not in acceptable conditions" (I think because they found dust at on the outer sole). I described to them that all I did was fitting. I've made clear to the consultants that there is no way I can wear those shoes because they are unsafe. One would risk being injured wearing too narrow (size 6) or too long (size 7) for high intensity exercise. I could accept cash back or a credit to buy another item. I'm super disappointed at, not only the greed, but the way they justify it. If you go to rating sites such as run repeat (https://runrepeat.com/reebok-flexagon-energy) you will clearly see that they are in fact narrow. Yet the consultants are trying to force it back at me by threatening "If you don't take it, we will donate it". One of the consultants was speaking to me as though I was a criminal. Her conduct was as if she was investigating and looking for holes in our conversation. I never had such type of experiences with Takealot, and sports specialists like TheSweatshop. If I damaged the shoes (wore them or tore them) I could I understand, but that didn't happen. The consultants are trying their hard as if their roles are literally getting rid of the clearance items instead of a fair business.
0 replies
53 months ago
Very inconsiderate behaviour and rude treatment by Adidas delivery
I'm super frustrated by the delivery service from inconsideration to rudeness. Last Friday: the drivers arrived at my place at a random time and I told them to either come at around 1:00 or come to my office in Woodstock. They told me that they don't serve the Woodstock area, and they cannot come at a later time either because they are going to other places. Although I understand delivery can happen at any time of the working day, as opposed to Takealot and others, the recklessness and way the way they spoke to me wasn't as if I am a buyer, it was as if they were giving hand-outs. Monday: I phoned them in the morning at 8:54 to ask what specific time they will be at my home because I wanted to plan my day to spend the rest of the day working from the office. Although they promised to come within 2 to 3 hours, there was no call till no call till past 1:07PM. I didn't even receive a message to tell me that it's cancelled or delayed. But when I messaged, the delivery person responded by saying it's been cancelled due to illness. I understand if someone is ill, they must not be on the road. But surely, at least messaging or calling was possible. Is it not irresponsible not to let the client know? Today: I didn't receive any message that a delivery person would come (for a return item). Suddenly a delivery man calls me while I was in the middle of work audio meeting. Fortunately I was about to finish and hence I asked him to wait for me for 5 minutes. He was very confrontational and I told him that it doesn't make sense that I've been made to wait to wait for hours the other day, yet he is upset by 5 minutes. He became rude and hanged up the phone. When I went outside, he was gone. This is way too unacceptable. This is both rude as well as an abuse. Such behaviours must not be allowed to continue, least of all in a big company that is expected to have policies and control systems in place.
0 replies
53 months ago
Very bad service and rude manner by Adidas delivery persons
I'm super frustrated by the delivery service from inconsideration to rudeness. Last Friday: the drivers arrived at my place at a random time and I told them to either come at around 1:00 or come to my office in Woodstock. They told me that they don't serve the Woodstock area, and they cannot come at a later time either because they are going to other places. Although I understand delivery can happen at any time of the working day, as opposed to Takealot and others, the recklessness and way the way they spoke to me wasn't as if I am a buyer, it was as if they were giving hand-outs. Monday: I phoned them in the morning at 8:54 to ask what specific time they will be at my home because I wanted to plan my day to spend the rest of the day working from the office. Although they promised to come within 2 to 3 hours, there was no call till no call till past 1:07PM. I didn't even receive a message to tell me that it's cancelled or delayed. But when I messaged, the delivery person responded by saying it's been cancelled due to illness. I understand if someone is ill, they must not be on the road. But surely, at least messaging or calling was possible. Is it not irresponsible not to let the client know? Today: I didn't receive any message that a delivery person would come (for a return item). Suddenly a delivery man calls me while I was in the middle of work audio meeting. Fortunately I was about to finish and hence I asked him to wait for me for 5 minutes. He was very confrontational and I told him that it doesn't make sense that I've been made to wait to wait for hours the other day, yet he is upset by 5 minutes. He became rude and hanged up the phone. When I went outside, he was gone. This is way too unacceptable. This is both rude as well as an abuse. Such behaviours must not be allowed to continue, least of all in a big company that is expected to have policies and control systems in place. Regards, Kamil
0 replies
81 months ago
Unprofessional condact: Seeff Strand paying my money to a wrong account and making me suffer for their mistake
Here is what happened in short * Seeff had to pay the deposit for a rent owed by the tenant that left. * They sent me a payment notification on the 8th of August * I waited and waited and there was no payment reflected in my account. * I notified them, and they told me that they paid to the wrong flat owner and they will correct it. Almost 2 weeks later, my money is still not in my bank account. Here is the ridiculously unprofessional point: They keep telling me that the other person who wrongly got paid didn't pay back the money. Why should I care? As a client, Seeff owes me money, not the other client. They must pay immediately and resolve their issue with other people on their own times. They don't get this. Just imagine I owed Seeff or any other company some money and I tell them about my relationship with other people. Will they wait or they there will be penalties and interest? This is only one of the so many problems I had with them. I am sick of them and I feel the episodes don't end.
0 replies
85 months ago
Terrible rental service from Seeff Strand
When the agents are good, you are not even supposed to know the tenants, but not in the case of Seeff. Unfortunately, they are my first agents and I learnt through pain. It's almost like you pay Seeff the commission for nothing. You, as an owner of your flat do much of the admin work. Here are some of the disappointments * They didn't properly follow the tenant's credit check. (It's as if the tenant get's his salary from his home country and keeps talking about "money delayed in Nigeria"). * They didn't properly know the tenant. (It appears the tenant subleased it to his Nephew and they sometimes talk to the one who signed the lease, other times with the other guy). It's me who found out that they breached the contract by subleasing. * I had to remind them of much of the activities an agent does, especially deposit escalation. Even after that, they tend to forget/ignore it and in the end the tenant only had way less than a month's deposit (about 2/3) instead of, as in most cases having about 2 months deposit. * Because it was a big problem to keep the tenant, I told the agents to find a new tenant when it ends. Unfortunately, I was out of town when the contract ended and when I came back, I found out that the agents have forgotten and the tenant is still there. It's been very dramatic because the tennat doen't want to move out, at the same time they breach the contract. Seeff Strand could avoid the above and more dramas I didn't include only because they are too many to list. I am completely dissatisfied. Even trying to be reasonable and making the time to have a meeting with the manager did not resolve the problem as they promised. At this moment, I feel like it's a hostage situation
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)