KD
Khanyi D
Active since Oct 2018
7
Reviews
0
Industries
Reviews
7 reviews55 months ago
Disappointed potential client
I am so disappointed in the service I received from Maslow hotel in Sandton especially because I am a potential client that they could have had. I am shattered, hurt and words can’t describe the treatment I got. I called Maslow hotel on the 14th of October 2021, I spoke to a lady who seemed rather confused and couldn’t help with booking a venue for a surprise birthday on their outside garden area, she hung up and I was discouraged. A few minutes later I receive a call from Amoré Ansar who is the food and beverage coordinator and coordinate’s venue bookings as well, she took down all my details and said I can come in at ANY TIME ( I’ve highlighted anytime because I was not told I had to make an appointment) I alert the lady that I will come in the following week to see the garden area and to sort out the food menu for the day Amoré Ansar said it will not be a problem on that same day I then got an email of the booking I had reserved with all the information I needed but some information needed me to have a one on one with Amoré Ansar. I went to Maslow hotel Sandton on the 20th of October 2021, as per the call I rushed there from Aucklandpark, when I get there I don’t find anyone by the entrance of the restaurant and I had to wonder around looking for staff to help me, I spoke to a lady I eventually found who told me I had to speak to Amoré Ansar and works with appointments, on my phone call with Amoré Ansar a Week before, she did not mention me making an appointment and even the email didn’t mention appointments, they hand me her card and I call her immediately, she is disinterested on the phone, I felt like I was nothing, she told me, someone she doesn’t know who is a potential client that she has left and she’s not about to drive back just for me. So I tell her that this was not communicated with me before and why is it that I have to hear of it now, she doesn’t answer me, she then says I can come in the next day at 11am which unfortunately I can’t because I’m also at work, I ask to make an appointment for Monday 25th of October 2021, at 11am and that was agreed. Amoré Ansar then says to me that she will call me back on my number the next day to check if I can have my surprise birthday. The next day I don’t receive a call as promised and at 13:46 I called and to my surprise she didn’t firstly remember me and we had had 2 long calls now, she checks if the garden area is available meaning she didn’t even bother doing it as she had promised, she then gives me the unfortunate news that the garden area is booked for a shoot. What really made me angry was how this booking was not picked up 2 weeks ago when I made my booking. Amoré Ansar Made me feel so small that she didn’t consider me and she doesn’t even know me, I don’t know if it’s because I am black or what but I got the worst customer see from her, and from Maslow as a whole, I had high hopes of this hotel and thought it’s one of the prominent places in Sandton but I was wrong. I am very discouraged and sad, hurt, miserable and disappointed. I am angry and had considered taking this matter to social media. I’m not sure what the criteria is to hire staff in Maslow but their customer service deserves a minus figure, I’m humiliated by this place. I will be alerting friends and family not to even consider going to stay there or host events there. They will treat you like rubbish and a rotten potato that they just want to get away. I’ve never been so angry and humiliated like this. Very very disappointing
0 replies
63 months ago
Extremely humiliated and disgusted
I am so humiliated and disappointed and hurt. I called the number of this business, the woman on the line gave the phone to a man and the man swore at me, he said **** man, told me I can’t call them at this time it’s not office hours. If they had their website in tact and had office hours as they so proudly shouted at me about I would not have called them. I have never called this business before, I was preparing to experience it tomorrow and after this I will not be suggesting it to anyone. They are rude, they swear at people just because they can’t see them, they don’t even know who they are addressing, which in fact everyone deserves respect. If their site had all the information I wouldn’t be here. The website also only has a cellphone number which I’m assuming is a private phone and not a business phone, for me to be passed around so I just get sworn at and humiliated was out of line. I’m a peaceful and very kind person, but I don’t take lightly to such. I don’t even know how to express the emotional state they put me in and I suffer from anxiety and panic attacks. I hope this company can upgrade their website so others don’t have the same experience as I. I am so hurt, humiliated and did not think a company would reject a new customer in such a rude way.
0 replies
65 months ago
Unhappy customer
I am very angry with this network provider. I’ve published a complaint before and it seems things just keep getting worse, I bought a Monice for R65 and it’s not working and it expires today, a month ago my dad bought a Monice for R100, we have lost so much money, they have robbed us and are frauds, I’ve taken a decision to leave the network provider because they have not even come forward to express an apology of any sort for all the stress and frustration and loss of money I’ve went through, This company is so big to be messing around with people. I am very disappointed and appalled. I did not picture such a huge company to work like a start up which is unsure of their work. They can’t be reached on a call and the app they keep saying you must download has done nothing but just keep showing you data you can’t even use. I despise that I moved from my previous network provider to Telkom because it has not treated me well
0 replies
65 months ago
Unhappy customer
Good day, I am very disappointed with Snowflake, I bought Cupcakes flour to make cupcakes, the minute I started with dough I realised it was not the dough for cupcakes it seemed like dough for fatcakes, I decided to put one pan of dough in a cupcake pan and see how they will come out. They came out dried up just like fat cakes, it was nothing like a Cupcake, I have emailed and called the whole year and everytime I’m told they will come and re-emburse me and offer another 2,5Kg of the flour I initially wanted , I have records of the flour and the packet to show it was written that it’s for cupcakes and records of the emails I’ve sent. I am very disappointed and appalled by such a big company such as Snowflake, that they could be such frauds and give false promises to clients, it has made me really upset and sceptical of trying any other product from this company. I was hurt and my time and money went into trying to solve this but they seemed uninterested in pleasing their clients, I’ve also had to warn others that they must be careful of the products as you can get robbed and not even get an explanation or compensation of any sort. This is a huge company and I expected more from them. They turned out to be frauds
280 replies
66 months ago
Disappointed Telkom customer
I would like to express my disappointment and frustration that this company has had on me. 4or 5 days ago my phone stopped working, the only thing I was able to do was to use Wi-Fi and go on WhatsApp. I went to IStore to have it checked out and because I bought the phone from a Telkom store they alerted me that according to apple there is no problem with the phone Telkom is the one that blacklisted my phone. To my knowledge a phone cannot be blacklisted unless the customer calls to say they must blacklist the phone, I did not call Telkom to do such a thing. I bought the phone from them in 2018 and I've never lost it. I am so angry because I hardly got the help I needed and no explanation was given. I was told I need to bring my proof of purchase and I am really upset that I have to run around when it was Telkom's negligence from the start. I feel like they were sabotaging me because I use my phone for everything, from my school work to my work information. I regret moving from my previous network provider because since being with Telkom has been a nightmare. I am not happy with the data offers, the way the data finishes especially when its contract and also the service in most area,, you constantly have to restart your phone just to get coverage. Telkom has lied to me about providing me with the level of service I pay for. my phone is even insured with them and I regret it all now. I will make means to leave this network provider. I'm angry and full of rage.
0 replies
78 months ago
Disappointed client
I am very angry with this company, they lure you in with lies then they change their story when you don’t want to be associated with them anymore. In 2017 I signed a 2 year contract with this place and I have been paying R199 for the past 2 years. I called in today to cancel that contract and they tell me that my contract is in fact 3 years, when I signed the contract, the contract clearly stated that it was 24 months, I’m so disappointed and I’m angry at myself for putting myself within a company that has such bad reviews, I’m frustrated and angry, the worst part is when I joined they told me that there won’t be a cancellation fee and to my surprise today I’m told I have to pay 40% of my remaining 12 month installments. I will not give this fraud establishment more of my money. I want them to cancel my contract and we part ways! This is the most horrible place. To top it all off the staff barely ever knows what they are doing, they are rude and show they have no customer care training. The lady today tells me to cancel I need to pay an outstanding fee in my account of R199 because they debit twice in November, she has the audacity to tell me that my bank account does not have money that’s why they could not debit, meanwhile I’ve just gotten paid and I have more than enough. I am very very angry!
0 replies
80 months ago
Amazing service!
I would like to just take a moment to say how extremely astonishing the service is at Absa Campus square, I have never went anywhere where I have received the level of service I receive when I’m at Absa Campus square, it’s not just one staff member is every staff member, they really take their time to make sure they have helped you with everything and with patience, kindness and respect. I’m so impressed, I find myself speechless at time because I’m at awe with the way they put their clients first. I don’t use any other branch but Campus square branch because they make me feel like I’m at home, no matter what time it can be, they will help you until you have resolved everything you came in for. I am never switching banks ever. Thank you for the wonderful and amazing service that I get at Absa Campus square, you truly are incredible
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)