DV
Damien V
Active since Oct 2018
22
Reviews
0
Industries
Reviews
22 reviews15 months ago
Click + Collect Business Process - Not Happy
I placed an order online 28 January 2025. Click + Collect from Cape Gate. I contacted your Live Chat team on 30 January 2025 to be advised that the warehouse in Cape Town is sourcing the items. These items I have seen on the shop floor in Cape Gate, with plenty of stock. I contacted your Live Chat team again later on 30 January 2005 to be advised that Canal Walk is now sourcing the item, as the main warehouse cannot source the items (Meanwhile, it is on the shop floor for the chosen delivery store). What was explained that if the warehouse cannot source it, some large stores will source the items. With that being said, Mr. Price Cape Gate is a very large store. At this point it made no sense as to why a store +- 20km away from the selected delivery store had to source the item, while the selected delivery store has stock on the shop floor. The order was then "Shipped" Friday afternoon. Monday past, we are now at Tuesday. The order is due by 04 February 2025, which is today. No updates. I had to call you contact center 3 times to get information. I was informed on the first call that it has been shipped and the matter will be escalated to the courier (City Logistics) to be delivered as soon as possible. A follow was promised, and of course, no feedback from the courier nor Mr Price. I called the second time and was advised that it was escalated and they are still waiting on feedback from the courier. It was then mentioned that the order is en-route to Cape Town. Only to find out my order is bein shipped from DURBAN and there was a hold up with the order. Are you kidding me??? That does not make logistical sense as Cape Gate have the items I purchased online. I called City Logistics who then advised me that the order is in Cape Town, where exactly, I have no idea. Right now, this order is going to be delivered after the delivery due date and I am not happy. So in closing, the agents I spoke to on Live Chat omitted this information, or they were none the wiser at the time. I have wasted personal time, making calls to your contact center. I waited around for feedback, and none was received until I called around. I am absolutely not happy with this entire service and will 100% not use this service again. I ordered items off of Takealot on Saturday and received it today. You have quite a bit of catching up to do in terms of your Business Process. I'm sure the costing for couriers shipping all the way from Durban is quite exorbitant, as apposed to using local couriers to ship inter-store / from store to store, I would like a full refund for my order please, if it is not delivered to the store today as stipulated in the receipt of my order. I do not want to hear anything about your online shopping processes in terms of refunds where I have to go and wait in a store to be attended to(Defeats the purpose of convenient online shopping), as you cannot adhere to you own and provide adequate service to your customers. I will await a call back from your complaints Manager. Please have this escalated accordingly. I do not want to deal with a Level 1 customer service representative, they are not equipped to deal with complaints / escalations. Thank you!
265 replies
15 months ago
Unsatisfactory Service
Phone has been damaged to the point where it no longer switches on. Inconsistencies in information / feedback provided. General customer service is very unprofessional. Time to provide feedback has taken longer than initially communicated.
0 replies
20 months ago
General Service
In terms of maintainence work. There is always a delay and little to no communication regarding the maintainence work that needs to be done. I have communicated over 3 months to have some things seen to at my apartment and it has yet to be sorted out. No follow up calls or emails to even check if the work has been done. Can anyone tell me where I can lodge complaint please.
0 replies
43 months ago
Internet Connection Disruption
My internet has been down for nearly 2 hours. I've since tried calling 2 different contact numbers to get through. The 1 number just doesn't connect at all. The other number I called I was on hold for almost 10 minutes. What is going on? I did not get any notifications of outages. Can someone call me back asap.
532 replies
49 months ago
Ayanda Ndebele
Ayanda Ndebele - I usually do not answer calls from unknown numbers - No regrets. Ayannda was professional, patient and extremely thorough. Good experience and time well spent on the phone, despite my little one screaming for ice-cream :)
106 replies
49 months ago
Ayanda Ndebele
Ayanda Ndebele - Professional, patient and very thorough. I usually don't answer any calls from unknown numbers, but something made me push the answer button - No regrets.
0 replies
60 months ago
Absa Rewards Cancellation
Good day. I have been trying to unsubscribe from the ABSA Rewards programe but have not been able to. Please assist as it's frustrating me. Regards Damien
53 replies
61 months ago
No Assistance Received
I emailed your personal loans team on the 8th April, I got no reply yet. I emailed your premium banking team in the 11th, I got no reply yet. I am paying monthly fees for premium banking and yet I have no replies to any of my emails. I made a substantial payment towards my person loan and proceeded to call your collections team who confirmed the payment was received. I requested for my monthly installment to be recalculated to decrease the monthly installments after the payment I made this week. I was told it had to be sent to another department to recalculate and I would get a call back with the new instalment amount this week. It's Friday and I have not yet received a call or any sort of correspondence from yourselves about my request. I am requesting a manager to call me back with my new instalment amount IMMEDIATELY. if I do not get a call back by tomorrow I am logging a formal complaint with your pre-ombudsman team. This is unacceptable and I have been extremely disappointed with your services over the past couple of months. I've been with Absa for a very long time and have always kept my records clear with you, but when I need assistance I am having to write a review or email your complaints team before I get any assistance at all.
53 replies
62 months ago
Early Debit
My account was debited today for my contract. My installment debit date I have to you when I took out this contract is the 27th of each month. You have now put my bank account into a minus because of the early debit. The contractual agreement says the 27th. If there are any missed payments or fees from my bank due to this I will be taking this further. Do not tell me it's because the 27th falls over a weekend. You take the money the following Monday, not when there is no money in my account. If this leaves a negative mark on my credit report I will be taking this further. I have never missed a payment nor has my bank account ever been in a minus! Please sort this out!
112 replies
67 months ago
Still Not Resolved - Complaint
If I could give you zero stars I would do so right now. This has still not been resolved, you continue to debit my wife's account and last month someone called to advise that the insurance will be cancelled and she will be refunded the money that was debited from her account. You have now taken R150 from my wife that is not working at the moment. I want this money put back into her account immediately. I want this to be escalated to your complaints team now. Cancel the insurance and refund the money you took without our permission. Below is my initial review on the 2st September and again we have the same issue this month. TFG Insurance Difficulties My wife is wanting to cancel her phone insurance with yourselves. We went into one of your TFG stores to inquire about cancellation and we were told to call the relevant department. When calling the number there is no answer. We also complete a from in store and was told that it would be sent through to head office to process the cancellation. The reason for cancellation is due to a total loss of income, we would not be able to pay monthly for insurance. We tried to get this sorted out last week as the debit was set to come out end of August. We have not heard anything back from anyone about the cancellation and you tried to debit the monthly payment from my wife's account. The debit bounced because there is no money in the account. We need you to sort this out as soon as possible. I've been with TFG for a very long time and I would appreciate your help with this. Please contact me back on 079 436 0186. Please note that the phone that was insured was extremely old and we do not have the IMEI number that came along with the packaging.
53 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
1 (4.545454545454546%)
2 Star
2 (9.090909090909092%)
1 Star
17 (77.27272727272727%)