MM
Marcia M
Active since Nov 2018
4
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Reviews
4 reviews67 months ago
Makiti Wedding Venue Accomodation
I recently went to Makiti for a wedding and stayed at the ‘Bush Cottage accommodation. We arrived a little bit earlier than check-in and kindly asked if we may check in a little bit earlier, as the wedding begins at 14:00. The manager seemed extremely annoyed and rude towards us, but agreed to assist at 13:30. She informed us that this was because cleaning needed to be done. Given that we were checking in slightly earlier, we were grateful for the opportunity to be able to change and get ready for the wedding. We were standing outside the cottage, and were well aware that there was no one inside cleaning the cottage at that moment. 13:30, we still had not been given the room key, but given the annoyance of the manager, we then decided to wait until 14:00. We arrived inside the cottage and the conditions and value for money is terribly below standard. The furniture is old and dusty. Given that we are in a worldwide pandemic, that has claimed the lives of at least 1-million people worldwide, and at least 16000 South Africans, one would expect the hygiene standards to be at high standard. The cottage was riddled with dust, the sleeper couches were not cleaned - so much so, that we found leaves and a program card for someone else’s event. The shower is filled with grime and there are parts of the showerhead lying around. When we turned on the kitchen sink, there was grease all over the sink that flowed down into the bottom of the sink. This is another example of the lack of cleanliness of this venue. Typically, I would not go to such great lengths to complain, but given the health risk to my already-ailing mother and the pandemic, I felt it was important to express my disappointment and extreme discomfort while staying at the cottage. In conclusion: 1.Basic customer service courtesy needs to be improved. Customers need to be treated with respect, regardless of how stressed the staff may be. It was very displeasing to deal with the manager of the restaurant/accommodation who was incessantly in courteous and always seemed to be bothered or annoyed at any question. As a paying customer, this should not be the case when asking for basic assistance - such as the door key that didn’t work when we were finally granted entry into the cottage. Many South Africans and people throughout the world lost their jobs due to illness from COVID-19, and or the effects of the national lockdown on their business. During these unprecedented times, you would assume that you would be treated and spoken to in a professional manner, given that people have chosen to support the business despite the various health risks posed by seeking accommodation outside of our homes, and putting ourselves and those with commodities at risk of contracting illnesses and or the COVID-19 virus. 2. Most importantly, the hygiene protocol needs to be improved significantly - it is close to deplorable. We have a few family members that became ill after eating the food at the venue and given the state and cleanliness of the accommodation provided - one can’t imagine what possible health protocols are neglected in the food preparation. Mainly because of the great health risk their lack of hygiene protocols present. For the reasons stated above, and most specifically the hygiene and cleanliness of the accommodation, I would never recommend this place to anyone.
0 replies
91 months ago
HazyView Cabanas - Mpumalanga
I will never ever go back there!! A tree fell on me about 2 years ago and the way the management dealt with it was terrible. They are so disorganized, they didn’t have any first aid supposed besides plasters and savlon. After having to make our way to the hospital by ourselves, we paid for both the hospital bills as well as transport there and back- the resort manager proceeded to talk to us like we were children as well as raise her voice. Completely unacceptable. Worst experience ever, for this reason I would never recommend this place because of their poor customer service and courtesy!
0 replies
91 months ago
Hazy View Cabanas
The Holiday Club often offers great holiday destinations. However, customer service and the efficacy of dealing with client complaints is horrible! A tree fell on me at Hazyview Cabanas two years ago, besides the rude , disorganized and unprofessional manner that the resort itself handled the issue- Holiday club, to this day has not done anything about it despite the pain and suffering myself and others had to experience because of it. I will never ever go back there!!
210 replies
91 months ago
Friday’s Restaurant- Midrand South Africa
Staff is extremely disorganized. Mananger refuses to take responsibility for any issues and is quick to place blame on other departments/ facets of the restaurant- for example, after visiting the resturant various times, each time I/ a group of friends are patrons at the restaurant there is always something out of stock or no longer on the menu. The menu on the website and othe sites is outdated/ incorrect. Received a sincere and kind apology from the sue Chef after discussions with the ‘floor manager’(as he refers himself as, because he says he has nothing to do with nor deals with any kitchen issues/complaints of customers) were unsuccessful.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)