Active since Jul 2011
FNB seriously needs to do something about the ****s on their accounts. Everytime I make a large payment I receive a **** call a few days later. The only way this is possible is from internal information about my bank account. FNB needs to fix this. This is the 5th time I've received **** calls.
Disgusting that you market using Ai. If you want my business talk to me. How rude that you think I will talk to a bot. I will never purchase any product from a company that markets via Ai.
Absolutely disgusting how FNB treat their customers. Fnb do not have a clue how to address customer questions and think customers are idiots, fobbing them off with lies
I have now lodged 6 complaints about FNB on various social media sites, 2 of their own. They still dont have the decency to contact me. How arrogant are FNB, dont they need customers anymore? No wonder Captitec is the number 1 bank and growing everyday. Capitec's service is outstanding
FNB Credit Card - Disgusting customer service. Emails are sent with no information specifying contact FNB on this number and the number is a not valid phone number. They claim you are a non exisitent customer , when Ive baked there for over 40 years. They claim they cant get in touch with you when no one tried. I called 4 time over the past few weeks and very time its ill log the issue soemone will call you - No call. I called and spoke to 8 people today and no one can help me becuase the Credit Card department dont know how to deal with requests for information.
I am very disappointed with the service I have received from Absa Business Accounts. I requested an account on line and no action was taken until I visited the Branch, it then took an additional 24 hrs for the account to be activated. I could not transact on the account as all limits were set to zero. In order to get this resolved I had to visit the Branch. I requested delivery of my card and received a notificaiton to collect it at the Branch. Absa have not understanding that a Business account is for a Business and time is money, they seem to think its acceptable to spend 40 to 45 minutes each time in a branch to resolve their issues.
Absolutely terrible food. I orderd nachos. Everything is synthetic, the salsa is from a tin, the cheese is from a tube and the Guacsmole is from a tube. The dish tasted like eating polystyrene. I also ordered a Chimichanga which was nice but absolutely cold all the way through.
FNB customer service has deteriorated dramatically. Awaiting a response for FNB to fix the error of deleting my credit card since 15 July. Ive spent over 5 hours on calls with no resolution. I've received promises from 3 staff members that they have actioned the resolution, no resolution. I am a private banking customer and don't receive service from private banking either. I asked to speak to a manager, you cant be transferred they only receive messages. No call back and no resolution
My account was hacked and ***** locked my account. Now I cant get ANY service from FNB. I've been a customer for over 30 years and never experienced such bad service or total lack of service. You call them and they shunt you from department to department and after 2 hours the call was cut off. I lodge an email complaint was sent a reference number and no action in 9 days.
Bravofly sent me flight change details. I need to discuss this with them. No contact details on the email. The internet contact does not work. The app does not load. Absolutely ********** experience
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