CM
Cebo M
Active since Nov 2018
6
Reviews
0
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Reviews
6 reviews19 months ago
Rain Network is the worst! I wouldn't recommend them
Rain network SUCKS! Terrible connectivity almost all the time! Terrible customer service! They secretly throttle customers all the time! Don't fall for it when they tell you that you need to move your router around or reboot it. You can climb a tower with your modem in hand and still get poor signal. If there was an option for negative star ratings, I'd give them that
1113 replies
48 months ago
There is no JOY in Teljoy! Just **** customer service.
This has to be the worst customer service I've received from a business. They have ZERO culture of customer satisfaction as far as I'm concerned. I applied for a product on the 8th April. It's now 7th May and not only have I not received the product, they couldn't be bothered to address my queries of which I've sent many. I signed the contract on the 8th April and was told it would take 10 days to deliver. This was disrupted slightly due to the KZN floods which I can understand. I was then told I would definitely get my delivery by the end of April. Nothing of the sort has happened. When I follow up, I get told they can't let me know on the ETA nor can they give me a tracking number because they don't know which courier company they will use. Instead they commit to phoning me back for updates. Again, nothing of the sort has happened. I've phoned, emailed, used their chat service and haven't been successful at either of them. So basically a month after signing my contract with them I still have nothing to show for it except **** customer service and regret. Based on this I would not recommend Teljoy.
208 replies
67 months ago
Poor quality products
Received damaged glassware, and a shot jigger with scratches. In this case, it appears to have been defective in general and not damaged in transit so its definitely a poor quality issue.
0 replies
69 months ago
Mint Hotel 84 on Katherine - do not book there
I was traveling to Johannesburg for work and stayed at Mint Hotel in Sandton. Nice looking place, its new but I would never go back there again. I was with my lady, she was also in for business but she got there to check in for us before I did because her meetings finished earlier and I was going to arrive late. At some stage someone simply walked into the room and walked out (one of the female security guards). Turns out they put us in a room that staff stays in and security wasn't aware there was a booking for that room. It made sense to me later when I recall her saying I couldn't possibly be booked into the room I said we had already checked into because that belongs to a certain Lerato, who the security guard subsequently walked into the room looking for according to my lady. It seems security went looking for this Lerato who was meant to help me check in ironically, and when she went into the room using her master key she saw that it was dark and thought that this Lerato had probably stepped out. Only then did the security guard finally say I could go to the room we booked on condition she takes me there to make sure I dont walk in on Lerato in her room. Call it a safety measure, I dont know. It turns out that what actually happened is that my lady saw that someone was coming into the room but she was already half asleep and thought it was me who came in and out of the room. Imagine her surprise when I said it wasn't me. I asked reception to look into the matter. Still waiting. Then there was the fire alarm at 3am that went on for ages. Not sure where that came from but it sure took a good 30min for them to eventually turn it off. Must have been by the lobby. Just when I thought it couldnt get any worse, we asked reception for some info on the restaurant opening up in the future at the hotel and although he didn't know anything at that time, he was more than happy to ask for my Lady's number to "tell her when there is information". As you can imagine, that's three strikes and I certainly wont be going back. I also strongly recommend you seek accommodation elsewhere if booking in the area if you are reading this. They're unprofessional, the place seems to be run by clowns and inappropriate people.
0 replies
81 months ago
Steer Clear from Fury Mazda Pinetown!
If you are looking for a business that doesn't give a damn about customer service or perception, you've found the right place at Fury Mazda Pinetown. I had to take time to write this so just bear with me, it's long but it's very important to express my dissatisfaction in detail. I bought a used car (well it was a used car, I applied for and intended to buy a demo vehicle with mileage under 15000km) from this particular dealership and from the start it was a disaster. I happen to land the worst sales person - Siyabonga Vunandlala; a deceitful ***** - and in hindsight I should have walked away. After the purchase was concluded and I had signed the contract, I was given the vehicle info to get insurance. I then noticed that the mileage on the advert and the mileage on the documents was different. It had literally ten times more mileage than advertised. Siyabonga Vunandlala, the sales man, only chalked it up to a typo and gave me a R5000 discount as "compensation". It continued to spiral down from there. Again, I should have walked away but I was at a point where I had no option and had to make a decision, not having a car was no longer an option for me for work and every other option they had was out of my budget. I also couldn't afford to continue renting a car to carry out my duties at work which I had been doing for two months while looking for the right car to buy. A mere three/four months later, I took the car in for service and low and behold, the brakes needed to be replaced they said. I took this up with the manager, David Anderson, as I had just bought the vehicle and had only driven approximately 12000km and he said that the brakes were actually "not that bad", it was just a visual assessment and I should make it to the next service. By then he would come to an arrangement with me on the replacement of the brakes and all I need to do is come through and see him. This was after tons of emails were ignored. Same applies to the messages. Fastforwad to now; I emailed David about a month ago to discuss this arrangement as it was now time to replace the brakes and there was no response. When I went to the dealership, I was told that David had resigned. The new manager (Sanele Ndlovu) said he could not help me at which point I asked that he direct me to someone to whom I can escalate the matter. He directed me towards the Dealer Principal (Sean Scully) who asked me to present some form of proof in writing which I did. Ultimately, the decision taken was that they could not assist me. I engaged him back and forth asking for him to make concessions. Eventually he waived about an hour or two of labour only. Given that I was told that this would be dealt with by the previous manager and also because I have had the car for just over a year, I argued that this was not sufficient and he told me he would apply his mind and arrange a deal and revert back to me the following Monday. On that morning, I phone and find that he is actually on leave for the week. How convenient. The service manager (Dario) - possibly the only person who I have had an honest conversation with - said he had reviewed this and he would send me quote. After the third follow up, I still didn't get a quote. At that point it was radio silence. 'Til this day, I've had no feedback (a few weeks later). I eventually had to replace the parts at my own cost through another service provider. The worst part is that I could NOT afford all this. I did not ask for a free pass but I asked to be billed proportionally which was fair. To top it all off, it turns out that the tyres on the vehicle were swapped before I took ownership of the vehicle and I had unmatching tyres. No explanation was given, ever. Just another example of how things are done there. This has to be the worst example of customer service, and the best example of false advertising. It's almost funny how badly this turned out for me and this is clearly just the beginning. If only I could laugh at the matter. There was no genuine concern about my grievances even when I put it in writing as a formal complaint to the then sales manager, David Anderson. He once said he doesnt read emails and that I should come talk to him in person. Can you believe it!? I just want to warn those who wish to go to Fury Mazda Pinetown. If you can help it, do NOT go there. There are plenty vehicle manufacturers and dealerships that have way better service and that are above board, and willing to listen to custome issues. And if you do end up having to go there, get a second and third opinion on everything because I've found myself being hoodwinked into certain things and also being quoted on the most expensive parts etc only to the benefit of the dealership i.e. the good old upsell. No matter how desperate your situation is, just remember that you will come second best when it comes to this Dealership. I hope not all Mazda dealerships are like this, but at this rate I don't advise you go to any of them and I myself dont intend to ever go back. Make sure you read everything closely and be prepared to leave disappointed! You won't get any help from there
0 replies
91 months ago
Poor customer service from Takealot.com
I recently ordered a digital kitchen scale on Takealot.com for delivery. A week before the delivery date, I get a text saying the parcel will be delivered the next day. I called the Takealot.com call centre (ref ********** ) to ask if I can collect the parcel at their pick up point as I wouldn't be available during the drop off. The consultant and the supervisor refused to allow me to collect even though the parcel was already at the pick up point. When I asked why, the answer I got was that they "had to give all couriers a chance to deliver". They even said that if I'm not there it's fine, the parcel will return and only then can I pursue collection. I dont get it, it shouldn't be such an issue. And it doesn't even make business sense. I'm happy that the parcel was early but if I'm not available on the day and further offer to collect - it shouldn't result in me having to escalate it to JHB before someone helps (which I eventually did). The issue was resolved in no time thanks to Phumza Mbhele ref ********** . To add salt to the wound, the scale wasn't even working. Now I have to return it. Poor poor poor customer service, with a not at all helpful staff at their call centre. Thank heavens I escalated it to the JHB customer care else I'd be arranging a second attempt at delivery of a faulty scale right now!
0 replies
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6 (100%)