LN
Lerato M
Active since Nov 2018
7
Reviews
0
Industries
Reviews
7 reviews24 months ago
Excellent service from Amanda Ntisana debt consultant
I received awesome service from Amanda Ntisana one of the consultants, she’s professional at all times, responds to emails promptly, is efficient and always kept me up to date.
53 replies
40 months ago
poor customer care service
<div>I am so upset and feel powerless, this company reminds me why I used to avoid online shopping. I ordered and paid for PS 5 console on 16 december 2022, at the time of purchasing they promised that the item is in stock and said delivery in 2-3 days. I have not heard any communication from them. When I track my order, status reads "processing order" for the past 5 days now the status of the order remains unchanged. I tried to call their pretoria number several times but it rings unanswered! I have sent emails to their customercare but no response. I am beginning to wonder if this is not a s*** ? Is this a legit company? Have I just given away my R12000 ? What is most upsetting is that the PS5 is meant to be a xmas present for my son, he will be so disappointed.</div>
132 replies
47 months ago
thank you for great emergency service
excellent service from Discovery Insure emergency service on 23/05/2022, thank you Jabulile Shiba for your kind service
134 replies
50 months ago
impossible to get my car door claim processed
I am struggling with a motor vehicle claim, I cannot get hold of the "assigned" claim consultant, she hardly responds to emails, very uhelpful, processing my claim has been an immense effort on her side. First they booked me for an assessment far away from where I work and live, I asked them to change, that was an effort. Next I got assigned to a service provider who could only book my vehicle in for the 24th March, the incident and date of reporting incident was in first week of february 2022. I told them I cannot wait that long as the driver's door doesnt open at all after the accident, so I enter and exit the car through the front passenger door! i had to literally ask Netassess company for their list of Discovery Insure's approved service providers in my area and called them myself to find people who would assist me sooner. Now I have arrived at the service provider in preparation for the car to be fixed next week, the service provider's damage report that they received from the insurance does not include all the damages that are on the car,.....its just been one hurdle after another! I'm seriously frustrated with Discovery insure. I'm a new client of theirs, but have had insurance with Outsurance for 18 years in the past and never have I experienced such issues with Outsurance. i only left outsurance because the premium was getting very expensive but now I'm not sure that was a good decision. My claim number is 2840040 the claim consultant is Nompumelelo Siningwa I know Discovery insure social media people do read these reviews so hopefully they will look into my case hence I'm supplying the claim number and consultant details
53 replies
50 months ago
Discovery Insure redeemed themselves after initial poor service
I feel I need to write this review, Discovery Insure have redeemed themselves, a week or so ago I wrote a review complaining about how Discovery Insure was offering me poor service- to repair a cellphone screen. The process between registering the claim and having the device booked in for repairs was extremely long and the communication was poor from Discovery’s side. I submitted the claim online on the 19th of January, finally could drop the device on the 5th of February for repairs, I did drop the device at one of their service providers. How they have redeemed themselves is that after the cellphone repair company gave them feedback that they are waiting for parts which could take 3-6 weeks to arrive, Discovery decided on their own that they would much rather pay me out for the device retail value than have me wait that long for a device - I thought this was very thoughtful & considerate of them. They promised to pay out within 72hours.
53 replies
51 months ago
shocking service from discovery insure
I have just switched to Discovery insure about 3 months ago and now I have had the worst experience dealing with a simple cellphone screen repair claim. I wish I can go back to my old insurer. Firstly one is unable to get hold of any claim consultants on the phone, I have literally been on hold for 30 minutes with no help. I dropped the cellphone to their service provider over a week ago and I still haven't been contacted to fetch it yet, no communication as to when I can expect the device back.
53 replies
90 months ago
Shoddy service from lightning speed cybersmart internet!!!
Poor service from cybersmart lightspeed fibre internet service. We had uncapped fibre installed in our unit in September 2018 and have had to call out a technician 4 times in less than 2 months because the internet connection refuses to work. Every time the internet gets down it takes atleast 3 working days from the time I log a call to when the technician comes to fix the problem, at one point it took a week! The technicians do not work on weekends and after hours! I need to work at home on my internet and my son needs to do his homework and research online. Supervisors and call centre agents do not even care, no effort at all is made to resolve matters speedily. It’s a shame because in our complex we are only allowed to use cybersmart as an internet provider otherwise I would have moved to mweb/vuma and others. I’m sick and tired of this poor service
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)