IA
Ilko A
Active since Nov 2018
20
Reviews
0
Industries
Reviews
20 reviews24 months ago
Telkom - likely the best ISP / mobile data service in SA !
This time I cannot help it but write a very positive review for Telkom, which reflects their data / prepaid service. After going (and still in!) through living hell with MTN (details in a separate review) I decided to give Telkom a chance, and what a nice surprise ! Everything works, everything online is intuitive, no OTPs to load data on your own card, simple and nice usage tracking, flexible long term top-up plans, and more ! Only if I have rejoined Telkom earlier .. Dear Telkom, keep up the good work, and stay cheap with your data ! A happy customer.
0 replies
25 months ago
Woolworths - the latest disappointment
It is absolutely shocking that in 2024, and after many decades of existence, Woolworths does not accept payments with a Visa or Mastercard (with plenty available funds), which is issued outside SA !!! I believe this is the only chain / shop in SA to subject the customer to "Payment Denied" message ! Same cards were successfully used many times all over in SA in the past weeks. Absolutely shocking and after many years of being a loyal customer, I now will leave, and this would not have happened, if the aforesaid did not wake me up to the reality - I would have continued paying the crazy stupid high prices there, especially where food is concerned.
0 replies
25 months ago
MTN manages one thing best - to disappoint !
Absolutely pathetic service ! Both from (data) user perspective and Customer care : yesterday purchased a top up of 1.5G, 3 days, 500M a day .. This morning - no data, I need to recharge .. Minimal usage yesterday. The MTN app is telling me that I have used 1000,28M yesterday, day one of the bundle. OK, where are the remaining over 500M ?? Went to Cresta MTN shop, they referred me to 135, called then and 3rd time around I speak to a human (which is a great victory in itself!) and .. this is where things got really south .. The message that I still have 500M from MTN POV does not get through - I am told that I need to cancel out of bundle rates ! Then I am told that application do things on my kampiutaaa and I need to stop them. Wait, this is a good call, but if I accept it, then I want to see usage of 1536 M this morning, and investigate what ate my bandwidth, but all on deaf years .. MTN is going backwards big time, and we are in 2024, and I now have to move elsewhere, where it will be very likely the same but at a different and higher price
0 replies
61 months ago
So rare to have such service in SA!
I used Alpha Plumbing for the 3rd time in 7 - 10 years few days ago, if memory serves me well and I must say, many (very large and old) businesses in SA, can go and learn from them what is it to strive for service excellence while having same ! So far - totally satisfied with response, pricing model, quality of work. Well done !
53 replies
61 months ago
Core functionality of online banking is a joke
Never a dull day with FNB .. a limit I set pretty high for online xfers has somehow reverted .. i cannot xfer money between accounts of mine .. the iPad application wants to take selfie of me which will be compared against records in Home Affairs ! When I try to update my limit after successfully logging in a browser I get : Some errors have occurred... (E-90909) Limits Service currently unavailable I am giving up ..
53 replies
63 months ago
Sudden service shock from my fav bank
I am typing this with a friend next to me who had a terrible experience today (she hasn't got Hellopeter account) at Campus Square in Auckland Park. She is a 52 years old lady, wanting to open savings and TFSA there. The guy there (name not known) had treated her like she is a criminal, opening an account at Capitec was declined, because her driver's license was not accepted (her ID was lost recently) and the whole experience was very very bad We can fly out of Joburg on airlines using our driver's lic, but when you stand on a queue for an hour, to move few hundred thousand rands into Capitec, then the driver's license means nothing - same driver's which is directly linked to a valid ID with the big brother ! At 15h27 today, out call to Capitec, which was to a lady working from home, was put down due to my allegedly foul language. Rather shocking.. Or better put - so short sighted .. I virtually had to fight with her to open in Capitec and move everything from **** bank, and she eventually agreed - telling her what a great bank Capitec is ! It could have been an isolated case of front end guy, I am busy hearing a terrible service, like half asleep, 0 interest, 0 eye contact and so on .. Call me
56 replies
63 months ago
What a shock!
If this are the same guys as the The watch channel, where Solly is the client facing guy, then consider this review (I was advised at reception that I am going in fact to the Diamond Channel..) : I had a warm dialog on thewatchchannel.co.za with Solly, about looking at a watch i intended to buy and taking 2 expensive and unworn watches to him to consider taking from me. This is when all good things ended.. Solly never pitched for our rescheduled (from yesterday) meeting at 13h00 today. No call, no reschedule, nothing. I was at the right place having at least 2 employees at the seating area telling me that Solly is not in the buiding in a rather cold tone. Eventually i left after 25 minutes of waiting since our appointment time. Don’t think I ever want to deal with this establishment again. Keeping my watches, not buying their no box no papers watch.. Over
0 replies
63 months ago
Never a dull day with FNB
Available Payment total for the day is displayed at R250000, so another R250000 available for payments. Attempting to Pay R50000 .. how about Error 99999 exceeding daily payment limits ! Pathetic ..
122 replies
64 months ago
Close to shocking
I am in disbelief with the call centre / service levels at Discovery ! Today's experience, which very much any other day : - You call the 998877 number, you barely hear the options, then you wait and wait and one of the two happens : 1. Call is answered by the consultant, no voice on the other side though, darkness, calls runs active on your phone, then it drops 2. Someone answers you can barely here what they are saying, like they are on the moon, then they disappear, then the call drops ! - If you want to transfer your membership to private capacity (from company group)forget about finding the form for this on their site, in the Application Forms or wherever - You attempt to register for their WhatsApp service.. Forget about it - an error screen saying : "We couldn’t send the OTP Something went wrong on our side and we couldn’t send you an OTP. Please try again later. " Does not matter how many times you try .. This is it .. in 2021 ..
61 replies
65 months ago
A trick they have under their sleeves - beware!
My personal abuse by this bank only gets worse .. In shock today I discovered that if i pay 3rd parties online from Money Maximiser directly, there is a fee of R45 per payment ! This of course is in their pricing guide which they call Investment pricing, which, and in the case of Money Maximiser is precisely the opposite of Investment, rather a money waste, especially if you pay out from there. They now mention in the guide that if you first transfer the amount to your check account and pay 3rd parties from there, there will be no fees. They could have flashed a message about this when you attempt a payment from MM, but they prefer you to proceed and get nailed. Every time you pay. And what is the difference when it comes to their transaction cost ?! 0!! It is simply structuring a robbery nicely and packaging it somewhere, masking all in your main account pricing with "large letters" saying that payment to 3rd parties via online channels is free .. But then if you press the back button on your browser it logs you out completely, and you have to login and start afresh .. Thank you fnb
56 replies
Review Distribution
5 Star
1 (5%)
4 Star
3 (15%)
3 Star
1 (5%)
2 Star
1 (5%)
1 Star
14 (70%)