MV
Michele Van der Westhuizen
Active since Nov 2018
5
Reviews
0
Industries
Reviews
5 reviews41 months ago
Huge fail!
I booked tickets when it first became available. Then they had to change the dates due to the fact that they weren't prepared. I requested a voucher so I can book new dates. They sent me voucher codes but it didn't work and after numerous emails and requests for assistance, I asked them to refund the money and I was getting no joy from them. They requested my bank info and said that the refund can take up do 30 days. It has now been 2 months and no refund has been done and no feedback from them. I am so disappointed with the lack of customer service and I feel sad that a company like that can keep on doing this to people as I know I am not the only one struggling with this issue.
0 replies
45 months ago
Happy with the order
I ordered a same day delivery gift for a friend. I was so worried during the day that she will get it in time before she leaves and luckily she received it an hour before she had to go. Delivery went smoothly. I have not heard anything from my friend on how the flowers look but I am sure it looks beautiful.
0 replies
56 months ago
Best Independent Financial Adviser
I am so happy with the wonderful service received from Jean Muir at Bredfin. She goes out of her way to help with any questions and queries I may have. Her knowledge of the available products is excellent and she always gives the best advice. I can definitely recommend her to anybody who is looking for a Financial Adviser. I definitely #WIN all the way with her guidance and care.
0 replies
90 months ago
Discovery Life and Vitality Scam!
My husband was on my medical aid for a year and thereafter decided to go on his own medical aid. When he joined me on my medical aid I had Vitality and he was automatically added too. We he completed his medical aid application forms for his own new medical aid, he didn't indicate that he wanted Vitality as he is not interested in it. After going on this medical aid, he realized that his life cover's monthly amount increased. After querying this with our Discovery Broker, we asked them to give us proof where we authorised the Vitality, we waited for a while before getting an answer. Discovery added Vitality to his Life cover. This was never approved by us and this money was stolen from us. Discovery now claims that this is a automatic thing that happens. If you decide to add the Vitality, then yes it is fine but he never wanted it. It is now more than a year later and still we are battling to get this resolved. We want the money back that was deducted from our bank account without our authorization! The Discovery Broker is also useless, he is suppose to assist with this but he is busier discussing local business matters on Facebook. His assistant needs to help us with everything and he does not have the required knowledge to give us the correct service that the broker gets commission for every month! Really disappointing!
105 replies
90 months ago
Another Black Friday Scam - Thank you Vodacom!
On Black Friday we applied for a deal where we get a router and data online. The website said that there was still stock left so we went on to fill in the form. We completed all the required information and we got a message saying: Congratulations on your purchase. A call centre agent will contact you shortly. It also said that a confirmation was sent to our email and cellphone number. We never received either confirmations. This morning we phoned the call centre to ask them when we will receive any further communication from them and we were told to send Vodacom Online an email as they cannot help and that the deal is no longer available at that price. We sent them an email with screen shots of where we were told: Congratulations on your purchase. A call centre agent will contact you shortly. They replied telling us that the deal was sold out and that is why nobody ever contacted us. I am shocked, the service is terrible. You cannot tell me that my purchase was successful and then tell me the stock is sold out. Then you should have given me that information when I wanted to buy the item. If somebody places an order, surely the right thing to do is the get back to them, even if the stock is SOLD OUT. This is unacceptable and we want the deal that was sold to us at the price that was advertised without any excuses.
315 replies
Review Distribution
5 Star
1 (20%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)