TB
Tracey B
Active since Nov 2018
12
Reviews
0
Industries
Reviews
12 reviews9 months ago
Goods purchased, but not delivered
I am writing to formally complain regarding the frustrating and disappointing experience I’ve had in trying to purchase a BOMA from the Bedworth Park branch. In the week, I initially attempted to place the order online but was unsuccessful. I then contacted their Call Centre, where I was informed that the item was out of stock and I would need to visit a branch in person to complete the purchase and secure the order. Upon visiting the Bedworth Park branch, we spent over an hour dealing with confusion among staff members before we were finally able to complete payment for the BOMA. We were assured at the time that delivery would take place by Tuesday to the branch. However, despite multiple follow-ups and numerous calls to your Call Centre – during which I was transferred multiple times and even treated rudely by dispatch staff – I have yet to receive the product. I have now had to repeat my story to different agents multiple times, and I am beyond frustrated by the lack of communication, accountability, and customer care. This level of service is unacceptable, and as a paying customer, I expect better.
168 replies
10 months ago
Non existent admin and poor service
I have complained about rain before and the Shoddy service. Firstly charging for a service I no longer had. Now I have CCD couriers calling me 3 times today to collect the router which was already collected more than a plinth ago. When I told them they said they will update their systems 3 times today! How are you keeping track of the routers you collect? Whose admin is poked?
106 replies
11 months ago
Apathetic service
I called their call centre more than a month ago to advise I am moving and require a migration. I was then told it takes 24-48 hours. I then called back on Wednesday morning to arrange the migration. Today is Monday the 12th and I still do not have internet. I wa first told it was the previous owner who funny already has her new line with doing a migration, then I am told is is Vumatel who then tell me the ISP address is expired. Then no one works on weekends to offer support!! So can someone here me as a very unhappy client needing urgent assistance so that I inform can so my job!!
0 replies
12 months ago
BEING CHARGED FOR A PRODUCT I DO NOT HAVE
I have used Rain for a while. I then chose to cancel my contract. Whilst waiting for the months notice to expire I was told by a friend to try their faster package. I then called Rain and the sales team were very eager to assist and gave me the 1 month free usage. It was confirmed the "old" rain contract was now null and void as I had "upgraded". After receiving great service and the New 101 pro router I plugged and played. To spite the higher and faster speed it was **********. I then cancelled approximately 3 day after receiving this. I was called by ab agent to ask why and I then explained my WFH obligations and that the Router was not giving me the speed etc I needed. She confirmed my cancellation and advised that they would collect the router as per my initial online request to cancel #3199184 and #31991182 and #32012138. I now receive a bill for the "Old" router to spite being told it was cancelled as per my 1st cancellation. Yesterday I received a call I could hear the agent who was "attempting" to call me on the other side so that it looks like she called me but she did not not a word was exchanged until I eventually hung up. Not once have you ever NOT received payment ON TIME but yet when I exercise my right to cancel I am led around like a puppy on a leash with no service at all. Can someone call me and assist me please.
116 replies
13 months ago
Professional, honest and always deliver on their promise
I have been using this company for years now and I am never disappointed. Professional and friendly is an understatement for this team. Afzal thank you for always assisting me and keeping me up to date with where you are in the process. You guys rock!
0 replies
18 months ago
Fantastic quality and service
This is the 4th project that John and his team have done for us. We are extremely grateful for the amazing service and workmanship we have always received. Stark kitchens are absolutely fantastic. Thank you John and team!
0 replies
29 months ago
I have been trying since the 20th of November to get my line migrated to my new address after been told by their migration team that it will be done on the 15th of November
I have been trying since the 20th of November to get my line migrated to my new address after been told by their migration team that it will be done on the 15th of November. After 100’s of calls and messages I was told it will be the 1st of December. Today I still do not have my line activated but their debit order has promptly gone off my account. I am not allowed to speak to anyone senior as they always in meetings. I am now looking for someone to call me and assist me as I am wanting to cancel this line and will be contacting an attorney on Monday as I am being charged for something I do not have!!! Absolutely apathetic they are!!!
71 replies
29 months ago
I have requested to have my fibre migrated
I have requested to have my fibre migrated. I have been trying since Friday to find out why this service that I am paying for has not been provided. I have spent so much time on the phone trying to sort this out as I am working from home and these people do not care or have any sense of urgency. I am paying for this service it’s not for nothing.
73 replies
30 months ago
I have struggled since the 25th of October to get assistance to move a current tracker to my new car
I have struggled since the 25th of October to get assistance to move a current tracker to my new car. The agents and the service have been nothing but appalling with the exception of 2 staff who have today resolved my issue after me threatening social media. I am extremely disappointed as a company like this should have a sense of urgency when it comes to protecting me and my asset. I will not be renewing my contract when it expires as there services are terrible. On this note I commend Nicole Chetty and Msizi from client services for assisting me today.
262 replies
62 months ago
Amazing Quality and Service
John and his team have done several installations for us and each time we have been ecstatic with the end result. His team are professional and extremely polite. They stick to the times allocated and deliver within that time. They are highly recommended. Thank you John and team.
0 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)