TD
Tania De la Cruz
Active since Dec 2018
13
Reviews
0
Industries
Reviews
13 reviews26 months ago
Complement
The staff at FNB Blue Route-Tokai is super friendly, helpful as well as has the patience to guide you with you problem. I am so glad i switched from Std Bank to FNB. Well done FNB, even your app is friendlier
56 replies
29 months ago
Switch
SINce switching from Std Bank to FNB Blue Route, i have not encountered any issues. The staff are all on the same page, and they very helpful and friendly. Well done to the team at Tokai Branch
129 replies
29 months ago
SBIB
case no: 23/052148 Standard Bank has still not made contact with me, despite all my calls and promises from them, they will call, regarding my claim. its been going on for the last 4 months, the service and staff lack ethics. Is it so difficult to communicate with someone,we obviously not valued customers in their eyes. Can someone please call me today.
258 replies
29 months ago
SBIB
Case No:23/052148 i have been waiting since the last 3-4 months for SBIB to finalise an amount that is due to me regarding a claim. They need to go back into their notes, each time i have to phone, they say they will call back, i spoke to Aless at claims, and she said Prince is handling the claim and will get back to me, and that was on the4th of Nov, Standard Bank just dont care, as long as they get they can collect the money from the clients, , but claiming is a big issue. If this doesnt help, then there is no hope for Std Bank and the Staff. Please can someone call me today, regarding a claim that was authorised so many times, but not finalised, i dont know whats happening, no communication, or someone is lying in that dept, and have to be investigated. i am about to change insurance and home loan status, if this is not resolved. I had so many staff saying they will contact me, but clearly the service and communication is appalling. and disgusting, how do you even say you work for Std Bank???
258 replies
31 months ago
Service and communication is very bad, its definitely not motivated and moving forward.
SBIB is still escalating a claim of mine since July, how does that happen. In June i claimed for a burst geyser, that has been sorted, however, the Plumbers they recommended, (Hexiqon Plumbers) have chopped right through our waterproofing and damaged the wall, which we had to fix ourselves and pay the Waterproofing guy, we sent all pictures of the damage and the rubble just left on our sheeting from the damage done by Hexiqon. We have sent this information to SBIB, spoke to Gugu, Matshibiso, Thabiso and then today the Team Leader Constance, as well as Penny another team leader, and Penny tells me, they dont know the reason for the esclation,??? This has been going on since July 2023, and SBIB is holding back on authorising the claim and damages. I spoke to Constance this morning, and she said she will get back to me today, as she could see it was since July this case was escalated, and will find out the reason for the delay, Thank you Constance. I really just would like to have this claim paid, damaged by SBIB plumbers. I am diligently paying for 32 years Insurance and my home loan, all i need is for someone at Std Bank to respect me as customer and not a number, i am told very quickly if there is an increase, why cant they be just as quick with paying out. Hope this can be resolved by end of week d/d 22/09/2023 Mrs De la Cruz -0836048666
262 replies
33 months ago
Bad Service and no communication
My geyser bursted on a Sunday, end of June, i contacted them, and were helpful in assisting me with the claim, they put the claim through, the next day the contractors came for the geyser, and the plumbers were very neat,(Hexiqon Plumbers) however, they knocked right through the roof and damaged our waterproofing, and we have emailed SBIB and spoke to Refiloe and other consultants, sent them the pictures of the damaged roofing, and sent them an invoice for the work we paid the roofing company, and was told, they still busy looking into this, we now end of July, and still SBIB has not come back to us. The Flooring people of Crest Flooring, has still not gotten authorization to come and do our laminated flooring that got damaged. There is no communication within the departments, We dont know what is happening. I have already switched banks,from Std to FNB, and i was an employee of Std Bank, but the service level is nowhere, everyone is treated like a number, I am on the verge of wanting to switch my home loan as well to FNB, i really need answers with my case - HLB000704875 23/052148 27999498. Please can someone contact me, even my address was incorrect on the system, the poor contractors were sent running around before coming to us. I have only claimed twice out of the 32 years i am paying for insurance. Thanks - Mrs De la Cruz
120 replies
36 months ago
KFC Tokai - Standards has dropped *********** staff
i went to KFC Tokai in the Western Cape, dated05/04/2023, and the cashier by the name of Zizipho assisted me with an all in one feast, order number 103, and the time was at18h34pm, however, when we got home, all the meat were dry pieces, even the staff that ordered there that day, had to look in the packet, as it seems they keep the good pieces for their friends and families, and just dish out the dry pieces to the customers, and think nothing of us. That same day, a customer came in fuming, as he also received dry pieces, KFC STANDARDS HAS DROPPED, to many friends and families work in the franchises, so they dont even take note when we do an order. We called the customer service that same evening, and received a CAS Number 1198869X2DY6, as well as another ref number stating a Representative will be contacting us, and to date no one has made contact with us. We now almost 2 weeks gone, and still think nothing of us. I would like for someone to please contact me on 0836048666, and give me an explanation how what they going to do about this. As you have lost not just one, but many more customers, because of your staff and bad service/
0 replies
50 months ago
bad Service
I have already dealt with Hello Peter and Standard bank. My home loan insurance claim was already done, eventually after 2 months of struggling and bad service. I have asked for my home loan and Student loan to switched to my new FNB Account, however, eventually the homeloan has been switched, but Standard Bank still has the audacity to still take off for the Student loan, and there are no funds in the account, because i went into the bank 3 times to speak on the phone with a consultant. They said it would be changed,.I have provided proof of new account, the switch form from FNB, but it still came off my Standard Bank Account. To crown it all, it is making my account and name looking bad, I have had no communication with this regard. Dina Khoza was the one dealing with this and requesting if the debit order has been done, when she sent an email to transact@standardbank.co.za My account number is as follows: 270613161. Kindly provide feedback on the above, I have had nothing but bad service, and i am not the only one.
53 replies
51 months ago
Service sucks, staff just do not care.
I have my home loan for the last 32 years, and only claimed once, i have now claimed again, and its the second time, they do not even bother phoning to assist, they had a problem with their system, while they were trying to appositely fix this, i could not get a claim number, in the meantime, my water pipe was leaking and i have had a huge water bill, all because Standard bank, cannot give a claim number. I eventually had to phone them 4 times, its like they delaying my refund, as i had to get someone out instead of the insurance people from Std bank, of which i have being paying diligently. And now they still taking their time to assist with the claim, i spoke to Mandla and Vincent at Claims, but the service sucks,. Now wonder so many people are switching to FNB
159 replies
67 months ago
amazing view and service at Darling Breweries
This place in in a small town, but the level of service and the place itself, is simply amazing. This is breathtaking and the view is great.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)