MD
Michelle D
Active since Dec 2018
7
Reviews
0
Industries
Reviews
7 reviews48 months ago
1st time experience with Woodford...5 stars!
Personally, I don't score 5 stars quite easily but it was easy to score Woodford five star. As a planner of 6 family members it's not easy to find a car that can accommodate us, our luggage and at an affordable price. Boy! Woodford ticked all the boxes, competitive price, latest Toyota family van (I'll call it a van for the purpose of this review) however upon collecting my vehicle, I was in a panic, doing banking, calling my banker and suffering from poor network coverage. Alas, I was able to payoff my deposit fee and outstanding rental fee. The staff (completely forgot the gents name) was very friendly and patient. He confirmed my outstanding amount and I paid up without checking it corroborated with my invoice. The personalized messages via whatsapp are a bomb! (I've never experienced such level of service with other major rental companies). When I arrived at my destination I realized I was overcharged. Immediately I'm in a panic, I email customer service and after a day they reverted stating I selected add-ons? I felt ripped off, upset and disappointed but mostly mad at myself that I didn't check the bill first. Told them I did no such thing, at the back of my mind I knew it would be quite hard to prove because I signed the contract without checking. Eventually, they came back to me and agreed to refund me for the add-ons they charged me. Talk about service!
0 replies
58 months ago
Vodacom continues to debit account after contract has ended = Affecting my credit score
There is nothing more upsetting then paying up your contract with no hassles and at the end of a contract a continuous debit order is still in place. I took a two year contract with Vodacom which ended early 2020 or end 2019 (not sure if the exact timeline). Months after the contracted ended, Vodacom continued to bill my account. I contacted the company and was assured this was an error and that it would be correct. Months continued to go by and my account was billed - I spoke to several consultants or managers on the phone. I reversed the transaction and notified the bank that it was incorrectly billed. I continued to call E V E R Y D A Y, and was assured someone would get back to me and that the matter would be resolved and till today this has not been resolved. So I started keeping records of the call: 11/08/2020 - I spoke to a Nokuthula and she said I should store this Fraud case number 1-34755336555489. I also sent an email to frauddisputes@vodacom.co.za AND NO REPLY! 12/08/2020 - I was given this fraud case number 1-34755537483407 18/08/2020 - I was told to send an email to customercare@vodacom.co.za, 24/08/2020 - I spoke to Phumzile and Simpiwe and was told there is an investigation, theres nothing they can do blah blah blah 01/09/2020 - I was given yet another case number, apparently the case was not lodged 1-34765766147806 I could go on and on and on..... I've just checked my credit score and my report concludes I haven't been paying Vodacom since early 2020. This has a negative implications to my credit score and requires to be resolved ASAP!
212 replies
71 months ago
WAYNE BARKER!
I'm writing this review in an effort to change the status quo - Hello Peter has become a platform that remains top of mind when we have experienced unsatisfactory service. I was involved in a car accident in the early days of lockdown, level 5. The unprecedented times caused a lot uncer*****y and anxiety but Wayne Barker restored my confidence and ensured my vehicle was attended to every step of the way. Inevitably the duration to repair the vehicle took much longer than anticipated due to lockdown regulations. And even so, Wayne went above and beyond the call of duty to ensure I'm updated with the progress of the vehicle and continued to priorities my vehicle. Wayne's high level of professionalism, passion, patience is incredible! He is client focused and does not compromise on the quality of work he aims to deliver. It has been an absolute pleasure engaging and dealing with Wayne from start to finish. He is an Asset to Farber Coach! If i could, i would score this 10/5 :) thank you so much!
134 replies
80 months ago
AC Hotel waterfront - world class service
When the hotel opened earlier this year, I was very eager to know what they offered. I stayed at the hotel for one night and boy did i receive excellent service! you would swear the hotel has been opened for 5 years! Well done guys! The Blaauwberg Beach hotel could learn a thing or two (in fact, LOTS to learn!)
0 replies
80 months ago
3rd party claim NIGHTMARE process turned into a bright star by NICOLE SWART
Once we have posted a disgruntled review on hello peter and the company steps up - we suddenly don't make the time to write how our experience has taken a sharp right into the right direction. I am guilty of this. A few months ago i wrote a review titled: "3rd party claim NIGHTMARE process" - after the review my claim was fast tracked! I'd like to thank Nicole Swart for handling this claim with professionalism and assuring me that she is doing the best she can to help (even though that fell on deaf ears at the time). This process has humbled me and i have learnt that the consultants are bind by the processes that the company has put in place which I'm sure frustrates the consultants too. Thank you Nicole for your patience, willingness to help, for listening and most importantly for prioritizing the claim!
105 replies
87 months ago
3rd party claim NIGHTMARE process
I submitted all relevant documents 17 October 2018 and the allocated claim administrator is Nicole Swart. While i think its tedious to complete the third party process in 60 working days, event when my claim was nearing the end Nicole advised me that she couldn't send me the offer because its not the 60th Day - how bizarre! She later explained that management advised her that she should focus on finalizing claims that were submitted before mine - although mine was complete and only send through my offer on the 19 February which is the 60th business working date. I contacted Nicole letting her know that since she is holding off on sending me the offer paperwork, she better ensure that i receive the offer on the 60th day because i am tired of this tedious process. I then advise her that i am not willing to wait any longer that 60 business day so she better ensure that all is well for the D-day. I got a lousy 'yes mam' response Today marks the 60th working day (19 February) and you wont ****en believe it! They are awaiting for their client to pay the 3rd party excess fee, until then i will not receive the offer! UNBELIEVABLE! i contacted the guy and he advised that they only let him know that he needs to pay excess a few days before the 60 day deadline. While i understand that this is documented in the agreement that their client signed, they should've flagged this sooner. Way forward: Please provide me with my offer thereafter deal with your client, you cannot advise this on my 60th day, thats pure bull****! I want my pay out! DEAL WITH THIS, i told you i will not wait any longer that 60 business days now you're telling me that a ****en excess fee needs to be paid BY YOUR CLIENT WHICH YOU ONLY INFORMED A FEW DAYS AGO - UTTER BULL!. Not only is this not an inconvenience, the payout and quotes will be too far fetched! my claim number is DOTX ********** -00001 Don't ****en call me if you are not paying me MY MONEY!
105 replies
89 months ago
5 star service from ACER
Upon collecting my package, i unwrapped it and was really unhappy to learn that it was not the item i had order! Now, the process to purchase and collect your package is efficient, quick and easy but to return the package - ITS TEDIOUS! While i signed the paperwork to confirm collection, the assistant at the counter mentioned that whether i signed i not - i would still need to follow the same process. I complained about this tedious process for sure, until a lovely lady by the name of Acer (i might have spelled her name incorrectly, forgive me) she offered to submit the item for return and managed to calm me down. It was very Noble and kind of Acer to this for me as it is rare to find staff that are passionate, client-centric and willing to go above and beyond the call of duty/ THANK YOU!
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
3 (42.857142857142854%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)