SB
Silvano B
Active since Jan 2019
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Disgruntled Subpar Service and Returns Policy
Extremely dissatisfied with my experience. Constant follow-ups were necessary, and responses to WhatsApp messages took days. The returns process was a hassle, with delays and confusion. I had to bear the cost of returning the wrong size and then pay again for the correct size to be sent. Do not deal with company.
0 replies
45 months ago
Disgrubtled... Slow Armed response
Disgruntled... Why are we paying you a monthly premium when lives could be lost by the time you respond? You have let my family and me down. It takes ADT 10-15 minutes to react each time I've needed an armed response. I think the guard's handling area is too large, which is why this is happening. Even though you send out client questionnaires, the service level remains unchanged. You and Chubb conspired to shift all Chubb clients to ADT, yet you cannot provide us with efficient service.
1 reply
45 months ago
Incorrect Claims History - Direct impact to client
Disgruntled... Requested my claims history, was provided with incorrect information. Have sent numerous e-mails to resolve this matter, but to avail. Requested to speak with the Head of Client Services but seems like this person is to important to speak with clients although he/she signs off correspondence.
1 reply
76 months ago
Refund withheld and listed on Credit Bureau
I hired a Breaker machine, which stopped working whilst operating. When I returned the machine, I was told that the machine would be sent for an assessment. After sending numerous e-mails to Benoni Coastal Hire requesting them to refund my deposit I was sent I was sent an invoice of R3624.80, without any explanation and without the assessment report. I then continued sending Coastal Hire Benoni e-mails querying the assessment report and my refund. Eventually, they sent me the report with an updated invoice. The amount I had to pay was now reduced due to “as they replaced items that is preventative maintenance” (How unethical of them, to send a client an invoice and then change it after being put under pressure…). Upon reading their report I found that the machine should not be used with an extension lead exceeding ten meters, this was not communicated as per their hiring contract and I have pointed this out to them verbally and in writing. For them, the only thing which matters is the fact that the machine was working when and should be returned in working order. How can this be when you have not communicated proper use of the equipment? To add insult to injury I have since been listed on the Credit Bureau. This will now impact me when applying for credit (higher interest rate, due to credit score) as well as negatively affecting you when applying for employment. This matter was referred to Kim Mc Court (Director) Coastal Hire head office, I found her to be conflicting and empty promises (confirmed via e-mail that she will resolve the credit bureau list, she gives the impression that she cares about you as a client but sides with the branch.
1 reply
90 months ago
Still waiting for my BLACK Friday order
Can you believe it, I'm still waiting for a cellphone I ordered a phone online on Black Friday. I have been calling at least once/twice a week to follow up but to no avail. I started liaising by means of e-mail but this to not bear any fruit. This is how you treat a client with 4 phones on his contract and uncapped internet. My uncle runs his tuck better than you.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)