RC
Ritesh C
Active since Jan 2019
10
Reviews
0
Industries
Reviews
10 reviews8 months ago
Daylight *******
I am absolutely disappointed, I have been a loyal customer with ABSA for 25 years now. In April this year I was given the opportunity to upgrade my accounts that I have with them. I was told there would be cheaper fees and transaction charges. Then to my surprise I was charged a R200 fee for signing up for a new credit card, which was just supposed to be switched that's all. So I called in the absa of umhlanga and was told it's an activation fee, which even though I was not made aware of and I was not happy I still agreed. Since April until now I have not had the chance to go to absa to get the new card. Yet I'm being charged R105,58 and a R22 service fee. This is really bull as I do not even have the card and was under the assumption that it would be cheaper. Not paying an additional fee for something I do not have or use.
1 reply
10 months ago
No SAFTEY FOR PLEASURE
Hi all, I am not sure if you guys have ever been in a situation where one of your favorite places becomes a no go zone. Well, Sibiya is one of those places. I used to frequently visit Sibiya, sometimes with friends, sometimes with family, sometimes alone. Until 2 MONTHS AGO. My family had hired out the venue at Sibiya for my cousins wedding, which is ridiculously expensive to say the least. While at the function, in the car park. Someone unknown you us literally squeezed the car in between my car and another that was parked in allocated bays. This car clearly had no right and the driver had no brains. When I got to my car I saw this and noticed my car had a nice big ding on the door. I immediately reported to security.... I WAS ABSOLUTELY DUMBFOUNDED TO HEAR THE RESPONSES. FIRST THE WAS A SECURITY GUARD THAT CAME AND SAID ITS OK. THEN ANOTHER CAME AND SAID THEY WILL TRY TO SEE WHOS CAR IT IS. AN HOUR PASSED AND NOTHING. I THEN REQUESTED TO SPEAK TO THE HEAD OF SECURITY A MR SHAUN, WHO ASSURED ME THAT THE MATTER WILL BE LOOKED INTO. HE IS CLEARLY A **** AS WELL. AS ITS BEEN 2 MONTHS AND AFTER FOLLOWING UP 3 TIMES THE ONLY RESPONSE HE GAVE WAS THEY DISCUSSED IT IN OFFICE AND I AM STILL AWAITING THE OUTCOME. The best part is I have all photos of qll staff and the vehicle that was parked there. IT IS QUITE SAD THAT THERE ARE NO CAMERAS IN A PLACE SO SECLUDED AND IN THE BUSHES. IMAGINE IF SOMETHING WORSE GAD TO HAPPEN HOW WOULD THEY DEAL. ABSOLUTELY PATHETIC BUSINESS PRACTICE. I JUST WANTED TO SHARE AS A LOT OF PEOPLE I KNOW GO THERE, YOU ACTUALLY BETTER OF AT SUNCOAST.
0 replies
19 months ago
Pathetic Business Structure and Practices
This company has been calling me for over 6 months now asking for a Gerald.... who is a black South African, from inception I have been telling them its a wrong number yet I get called every single day. And some of the staff the think they too smart to keep calling to annoy me and on purpose. This is really a very poorly run organization as I requested to speak to a Manager a lady by the name of Naomi Fritz came to the line and said "Hello Gerald" I mean really. How illiterate can someone be. I am now looking into suing the Elysian group for Harassment. As this is unheard-of and a complete waste of my time. Pathetic company, has to be said. I feel more sad for big clients that they represent like Car Track. It's shocking that Car Track can employ such people and trust them with their business.
0 replies
31 months ago
Bad time management
I loved shopping at sport scene, and will probably still do so. However, the store at cornubia mall, states that is closes at 6pm, yesterday the 4 of October was the 3rd time I got to the store just after 5:47pm and they were closed. I was Firstly upset as I needed something, secondly I finish work at 5:30pm and had to rush there. And I also wondered if plus, minus 10 minutes each day would not lose business.
0 replies
34 months ago
****ed up service and dumb collection agents
Hi there, I am very frustrated and annoyed with the current calls I am receiving from you guys. Every single day I am receiving calls for someone who I don't know who the hell it is. Now I received a call and an agent had the odasiity to call me over and over again saying I will keep receiving calls. These are the numbers that I received the calls from today +27877512402 +27310652561 I have many times said it's a wrong number I even said the guys passed away And still I am receiving calls. I want to know who called me now and want a formal apology and the agent that called me fired.
60 replies
39 months ago
Horrible service delivery
During mid December 2022, I went into the absa branch in umhlanga, east coast radio house. I waited hours to see the only consultant that was in. All I wanted to do was change my debit order date and apply for an overdraft. The lady that assisted me said everything was done. As time passed I noticed the debit order hadn't gone off on the date discussed for January. I received quite a few phone calls regarding the payment. Then I received a call to say I'm on arrears and if I confirm. On a recorded line I confirmed a double debit in Feb and that still hasn't gone off. And I am still receiving messages. However at both occasions January and February I had and still have the money in my account. This is now the second time in less than 6 months the absa team has been pathetic. I'm shocked that being a client for almost 20years now means nothing. And the level of service that absa has dropped to. I have now decided not to pay the debit order until I get the recording of the Conversations I have had with the consultant.
168 replies
46 months ago
Pathetic business practice from absa
I have been an absa account holder for almost 20 years. Yesterday on the 22/062022 a debit order came off my cheque account for R982. I received an sms notification for this. I was quite alarmed as the date for this is scheduled for the 1st of every month. I immediately went onto my online banking to see what had happened. To my surprise the money was missing from my cheque account and supposedly went into my credit card, however when I checked the credit card no amount had been sent. Since it was the evening already I waited till the morning and tried calling the call center which cost me around R60 in airtime and still had no contact with anyone or any form of notification. I then had to take time and money consuming efforts to go to the branch at umhlanga, east coast radio house. And that also cost me fuel as well. As I waited my time and money was going. I eventually got to a consultant by the name of charlene/sharlene before telling her the situation I explained that I am under tight time constraints with work and requested she do what she can to assist as quickly as possible. She then got into my banking details and said yes the money has come out, she checked the credit card and no funds were still transferred. She then said she would need to call the call center. So I politely asked if she could call and I leave and she call me and give me feedback. She blatantly said she can't do that as someone ends to be sitting on the chair info t of her or she has to take the next client in the que. So I said this does not make sense. I requested to speak to the manager to explain as I am now losing money from work as well as the budget that I had until my debit order. Still had no joy as the manager said there is no other way forward. The consultant then offered to call again and took atleast 5 more minutes to get just past the voice prompts. I then told her it's fine not to worry as I can waste anymore time there. She replied "there is nothing more she can do as it was a system glitch or error and many clients had this issue. Soi asked: had this been a system error, common courtesy would be for absa to notify their clients that there is an issue. I then asked about the funds as this puts me in a financial jam if this money is not in my account by the 27th. She then replied "she does not know" to me this is pathetic business practice and should never be told to a client. Especially pertaining to money in this day and age. With the cost of living being ridiculous. For the first time in almost 20years I am considering changing. MY bank
134 replies
60 months ago
Pathetic driving, for my tax money.
On Sunday the 9th of May at approximately 7pm i was on my way home in umhlanga traveling from Phoenix. On the R102 there was a dsw truck traveling in the center lane, in front of that vehicle was another truck. I was passing on the right lane(fast) lane with my wife and 2 kids. All of a sudden this jerk decided to overtake the truck in front of him and cut on the right lane. I was forced to slam the brake which sent everything I was traveling with tossing and flying. I have a 16month old baby and a 5 year old. Thank goodness they were strapped in the seats. However upon passing the dsw truck I pressed the hooter in rage and anger and to my surprise the driver of the truck, Instead of being apologetic he also pressed his hooter and showed me a middle finger. I then was furious and flagged him down. He did stop the truck and I approached him and asked what is he on and how could he cut without lookingat his mirror. He seemed to be under the influence or on drugs as he stated the road was blocked. So I mentioned to him that I am going to report this. Only to realize my phone e was in the center console of the car. I walked back to the car to get the phone and take his details However he then reversed the truck and took off. I have since Monday been calling a number for complaints(031 311 4002) and there has been no answer. I have a picture of the truck reversing. I also have quite a few of my belongings damaged and want this compensated for. As these drivers clearly have no respect for the road or other motorists. The registration of the truck is NDM 17790
0 replies
87 months ago
Disgusting service
I have been interacting with a lady by the name of Sherly Naidu at Momentum who advised me that my claim for her client was rejected due to a traffic circle in a residential area is controlled by a yield sign, being Umhlanga Rocks Drive opposite Coastlands. Says that there is a yield sign and the party approaching the yield sign needs to yield right of way to all traffic from his right entering the traffic circle. This does not make sense as this was in peak hour traffic and their client pushed this way through. She has also stated that damages on their clients vehicle was on the rear which was not true as I do have pictures to show it was on the right side of their clients vehicle. This is utter nonsense because firstly, their client has after the accident changed all his contact details. I have tried in the 2 years to contact him using his cell phone number as well as address but this had been changed. I have been to the Verulam court where I was advised to issue a summons. I have done this but there was no response. I will now take this matter to court where I will get full justice. I will also be contacting the ombudsman regarding the disgusting service from momentum.
105 replies
88 months ago
Shame on momentum
I met with an accident on the 20 January 2016, following this incident I followed protocols, had the accident reported and since I had no vehicle insurance, the driver of the other vehicle, your client, Mr Tebogo Maudridge, ID number ********** 621084 promised that he would get his insurance to contact me as it was his fault. However 6 months passed before I got a call from a number ********** 742, where I spoke to an indian male who stated he is representing momentum insurance and wanted to know what occured during the time of the accident. I advised him about how the accident occurred. When I requested his information for future reference, he refused saying he could only provide me with his name which was Nersan or Mersan and thereafter cut the call on me, which was very rude. I then waited up until I visited the small claims court where I issued a letter of demand on the 12 February 2018. I still did not get any response. I was told by the court, if the other party for any reason does not responded within 14 days I should go back to court with a sum of R400 to issue a warrant of arrest which I have not done as yet. Following this the other party had changed all this contact details or had given me incorrect details at the scene of the accident. At the end of November 2018, I decided to call the above-mentioned numbers to conclude on this matter. I found representatives of Momentum to be very rude and unhelpful. After using hundreds of rands in airtime and being transferred from one consultant to the next, I came across a man by the name of Elias Sono (or so he says), who told me that I am liable to pay them for damages to their clients vehicle. So I asked how this conclusion came about as I had not been contacted or asked prior to me calling, he said "Don't worry, before the close of business I will get someone to call you". Now it is the 9th of January 2019 and still no one has gotten back to me. Is this how momentum does business????
105 replies
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2 Star
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1 Star
10 (100%)