MD
Martie W
Active since Jan 2019
7
Reviews
0
Industries
Reviews
7 reviews23 months ago
CUSTOMER CALL CENTRE
I have never come across a company with such attitude from their agents. I keep on being reminded that my policies are in arrears. when you do the effort to call them because their whatsup group is absolutely useless all they need to ask you how many times you have *** a week to identify you which is absolutely ridiculous. I fully understand the process but i don't want to complete another application. You cannot ask for somebody to assist is your language as they cannot forward the call but he language barrier is beyond communicating with that call center. Best is you do something about that as i am looking into ending my policies with you not that i am contributing lot of money but can i please have somebody that can actually give me the correct info when i call. DO SOMETHING ABOUT YOUR CUSTOMER SERVICE CALL CENTRE.
53 replies
45 months ago
REFUSE TO REFUND PAYMENT WITHOUT SUPPLY
Good afternoon, I have no send this to my company mail so I can communicate with everybody involved. Natty – Billing Specialist Dennis - Billing Specialist Monica – Billing Specialist Tiffany -Billing Specialist your communication below. Please understand me when I say this is my last request to have my refund. See mail below. Only the R59.99 was refunded. Which was the very first transaction I did to your company. Needless to say I haven’t received whatever I was to receive when the next billing without my consent was deducted for R279.72 ZAR). Your business is misleading and just trying to scheme people into doing that small payment with underlining issues and I want that R279.72 which was deducted aswell. If you have a problem with my argument regarding, please read the mail below. See copied (So the total refunded amount is 339.71 ZAR.) If this is not done today I’m taking acting. Martie de Wal From: Martie de Waal <martiedewaal3@gmail.com> Sent: Tuesday, 02 August 2022 12:23 To: Retecon Debtors <debtors@retecon.co.za> Subject: Fwd: [BetterMe] Re: You keep deducting money out my bank zcc Get Outlook for Android ________________________________________ From: Martie de Waal <martiedewaal3@gmail.com> Sent: Tuesday, August 2, 2022 12:21:45 PM To: BetterMe Team <support@betterme.world> Subject: Re: [BetterMe] Re: You keep deducting money out my bank zcc Kindly Forward proof of refund as i have received the 1 refund of R59 but not this 1. Get Outlook for Android ________________________________________ From: Martie de Waal <martiedewaal3@gmail.com> Sent: Tuesday, July 26, 2022 8:22:01 PM To: BetterMe Team <support@betterme.world> Subject: Re: [BetterMe] Re: You keep deducting money out my bank zcc You refund me then you debit me again. Fix this problem Get Outlook for Android ________________________________________ From: BetterMe Team <support@betterme.world> Sent: Monday, July 25, 2022 9:12:17 AM To: Martie de Waal <martiedewaal3@gmail.com> Subject: [BetterMe] Re: You keep deducting money out my bank zcc ##- Please type your reply above this line -## Customer Support Your request (2466372) has been updated. To add additional comments, reply to this email. Tiffany (BetterMe) Jul 25, 2022, 10:12 GMT+3 Hello Martie, Thank you for reaching out to us with your request - we are here to help. Your subscription has been successfully canceled. There should be no renewal fees moving forward. Also, we have issued a refund for your charge in the amount of 59.99 ZAR. Just to let you know, the refund process usually takes 5-10 business days depending on the case. So the total refunded amount is 339.71 ZAR. Feel free to get back to us in case you have any other questions or requests - we are always here to help. Tiffany Billing Specialist Website | Help | Blog | Store Instagram | Facebook Martie de Waal Jul 25, 2022, 08:58 GMT+3 Thank you ill be looking out for the full refund Get Outlook for Android ________________________________________ Tiffany (BetterMe) Jul 24, 2022, 21:27 GMT+3 Dear Martie, Thank you for reaching out to us, hope you’ve been having a nice day. Regarding your request, we do understand you are wondering about the initial payment. According to our Refund Policy, we are not entitled to offer refunds of expired orders, and that is why we are not reimbursing the initial charge. Nevertheless, we do appreciate you as our customer and we went ahead and refunded all your subsequent charges as a one-time courtesy. We truly hope that this solution works for you. Let us know if you have any other questions - we are more than happy to help. Tiffany Billing Specialist Website | Help | Blog | Store Instagram | Facebook Martie de Waal Jul 24, 2022, 13:49 GMT+3 Thank you but what about my 1st deduction delivery wish i haven't received Get Outlook for Android ________________________________________ Monica (BetterMe) Jul 24, 2022, 13:42 GMT+3 Hello Martie, Thank you for your time and patience! I have checked your account and can see, that you have bought a 7-day trial subscription for the BetterMe app on July 16, 2022. It was purchased on our website with a trial period for a discounted price of 595.99 ZAR. Each discounted trial period is followed by a fully functional subscription with a standard price unless manually canceled. This information is explicitly available on the buy-now page, as well as in the confirmation email sent to you after the purchase. To specify, during the purchase, we share with you that the plan will automatically convert to our 1-month subscription at a non-discounted price (279.72 ZAR) unless canceled. I can emphasize the only way to get a BetterMe subscription is to input your credit card credentials and make a purchase on our checkout page. Also, as far as I can see, you successfully created an account and activated your license on your mobile phone. 📌️ Please be kindly informed that your automatic subscription to BetterMe has been successfully canceled now. There should be no future payments associated with it as this plan is not meant to renew. 📌️ We have now issued a refund for the renewal payment of 279.72 ZAR. Just to let you know, the refund process usually takes 5-10 business days depending on the case, rest assured it’s on the way. If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help. Monica Billing Specialist Website | Help | Blog | Store Instagram | Facebook Dennis (BetterMe) Jul 23, 2022, 17:19 GMT+3 Hello Martie, Thank you for reaching out and bringing the issue to our attention. This is a quick message to let you know that we are currently taking a deeper look into the matter. Please allow us some time for investigation, and we will make sure to contact you as soon as updates are available. We appreciate your continued patience while we are working to resolve the issue and offer you a solution. Dennis Billing Specialist Website | Help | Blog | Store Instagram | Facebook Martie de Waal Jul 23, 2022, 09:24 GMT+3 You keep deducting money out my bank zccount and i dont receive any products. You BETTER refund me or im taking you go the consumer council. 0636209908 for the best interest of your company
53 replies
57 months ago
ORDER NO: MAK3116573
I HAD AN ORDER PAID THE 27TH OF JULY. NEEDLESS TO SAY THE ORDER LANDED UP IN PE AND SINCE THEN TO DAWN WING, TAKE ALOT DURBAN. ALL OVER THE COUNTRY EXCEPT GAUTENG AS REQUESTED. WE ARE STILL WAITING FOR DELIVERY. ABSOLUTELY PATHETIC. DONT TELL ME YOU WILL TAKE THIS KIND OF SERVICE.
53 replies
76 months ago
DISGRACEFULL BUSINESS PREACTICE
THIS IS AN ABSOLUTE BULL**** COMPANY WHICH CHANGES THEIR POLICIES YEARLY AND YOU AS OWNER JUST HAS TO ACCEPT THEIR TERMS. PLEASE BE VERY CAREFULL WHEN TRYING TO INVEST IN THEM. I AM SELLING MINE AFTER YEARS OF BEING WITH THEM OR BEING AN INVESTOR WITH THEM. I WILL NEVER RECORMEND THEM. THINK TWICE. ALSO SEE REVIEWS FOLLOWING
422 replies
78 months ago
DEADLY CHIKENS
It has been 3 months if not longer waiting for a response from the Manager from Checkers Atlasville next to Hanger and about 2months from there head office. I bought a roast chicken on a Friday afternoon which made me and my brother dog sick. so that I actually kept the chicken in my deepfreeze till yesterday thinking somebody would bother giving me a call about this not a word. SO HYERE I GO NEXT TIME WHEN YOU LOOKING FOR A PERFECT ROAST CHICKEN DONT THINK CHECKERS IS GOING TO PROVIDE THAT. DO THAT EXTRA MILE AND GO SOMEWQHERE ELSE.
0 replies
78 months ago
ABSOLUTE NO NO
I HAVE BEEN IN THIS COMPLEX RENTING FOR 18MONTHS NOT A DAYS PROBLEM BETWEEN MYSELF AND MY LANDLORD BUT THE BODYCORPORATE IS A BUNCH OF BULLIES AND YOU ARE NOTHING IF YOU NOT PART OF THEM. THEY ARE CONSTANTLY GIVEN FINES OUT FOR WHATEVER REASON THEY THINK YOU DESERVE IT TODAY. MARCHING UP AND DOWN THE LANES TO SEE WHAT WHO IS DOING AND THEN GATHERING TOGETHER TO UPDATE EACH OTHER. I HAVE NEVER SEEN ANYTHING LIKE THIS. BE VERY CAREFULL BUYING OR RENTAL HERE AND THAT YOU CAN TAKE MY WORD FOR.
0 replies
86 months ago
HOMECLOUD VS MONEY MAKING RACKET
I have been battling with homecloud since November 2018 and still is. Eventually I received a form to complete and send back and only then will the contract be cancelled wich i dont have 'cause its pay as you go. I have requested suspention on it but was still charged. I WILL never in my life use them again. IF YOU SERIOUSLY WANT TO WAISTE YOUR MONEY JOIN THESE CLOWNS.
0 replies
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