LB
Lebogang B
Active since Jan 2019
7
Reviews
0
Industries
Reviews
7 reviews63 months ago
Given a car that was not in good condition
Kindly note that I will like to lodge a complaint regarding the condition of the car that was given to my son and when he report it and he was told by Sam that you guys don’t have cars and he will be called when they receive back other cars. According to state law, the vehicle must have a horn that's "in good working order and capable of emitting sound audible under normal conditions from a distance of not less than 200 feet. You must have the ability to communicate a quick warning to others that could save you from a crash. By renting someone a car without a horn is putting that person at risk. My son now got accident on friday because the taxi driver reversed back on his car and he could not communicate quickly to the taxi driver with the horn in order to warn him and now he was told that he need to pay R3500 in order to get another car. The same car is also not safe because it shows tyre pressure sign which could course further accident which is putting him at risk. I need an explanation of why would you rent the car that is not in good condition (without a horn), why you did not advise King price that you don’t have enough cars some that they can rent it somewhere else? I have been waiting for explanation from the manager Joe and nothing came other than a bill that my son must pay the damage. I still need explanation why you did not advise King price that you don’t have enough cars some that they can rent it somewhere else
114 replies
64 months ago
CKP2294190/4-Terrible poor service and not treating the customer fairly.
I have been left frustrated as the client of King Price insurance. My son got accident on the 1 November 2020 and the claim was approved on the 19 Nov 2020. Further delay was experienced because i was told that the assessment centre from where he got accident is in Mafikeng where i have advised them the car must go to Rustenburg.On the 20 Nov 2020 the car was not yet at the panel beat and it was only delivered the following week.On the 15th Dec 2020 i called Pronto Panel Beat to check the progress of the car an i was told that they have not started yet with the repair because the insurance has not approved further quotation and there no communication with me by the insurance.I called Msingatha Mfazi on the 20th Dec 2020 to check what is happening with my car and he told me that the matter is with claim department and he will check and advise me but i have not received any communication from him.I asked him why he did not call me regarding the delay of this car and he advised that he tried to call and he could not get hold of me. I have not received any calls or email fro Msingatha. I was told the rental car has been extended until 02 Jan 2020 however i called the panel beat and they will only open on the 4th Jan 2020. My son will be left without any means of transport whilst the car has not been started to be repaired and there is no communication of what is happening with my car and the claim. This is poor customer service and not treating the customer fairly. Today the 6 Jan only got a call from Karusha and advised me that my car is written off due to cost. All this time i knew that my car was repairable as per Msingatha's advise and only after 63 days after the accident. This is terrible experience i ever had, they don't care about keeping the client informed and managing client's expectation and only after i complaint to ombudsman they respond.
56 replies
66 months ago
Claim no. CKP2294190/4- good service
Got a call from Msi Mfazi regarding the update on my claim and repairing process and the service was great with all the explanation.
56 replies
67 months ago
Thieves,scams
Please do not use this thiefs.Since i have paid for my bed Oct 2019 to C Correira and until today i have not received any bed.She came up with so many stories and i requested a refund she has not done it until today. When i call them currently, the number is not available.
0 replies
88 months ago
Mazda and N4 Autocraft CAN'T deliver
I got my new 2018 Mazda CX5 end June 2018 and unfortunately I got accident 8 October 2018. The whole first weeks was wasted because the car was towed to the wrong panel beater and when I call King Price Insurance I was told that the car has reached wrong destination but is was also send to wrong places as they couldn’t tell me where my car is. On the 23 Oct 2018 I got sms that the car has been booked with N4 Autocraft .31 Oct 2018 I was told that there is back order problem in Japan ,26 Nov 2018 mazda confirmed that all the part has been provided and 03 Dec 2018 Auto craft cornfirmed that the Car will be going to paintprep , 10 Dec 2018 I got another message from Autocraft that the car has been scheduled for completion on the 12/12/2018,thereafter it was estimated to be completed on 14/12/2018 and when I call them I was told that the car is not finished and only on the 17/12/2018 Autocraft advised Mazda that they have received wrong part. Autocraft promised to give me a courtesy car because of their delay however I was given the unreliable car of the owner. The car was having engine problem, boiling and I have to fill up the water all the time. Mazda ordered the outstanding part and currently there is still back order problem. After I complained with the car from Autocraft, they advised me to bring back their car but no other car was offered from their side and only find out that they have ordered additional parts again from mazda and I really doubt that they know what they are doing. Mazda promised to give me a courtesy car the same day I have delivered the panel beater’s car and for the whole day the guy at mazda advised that he is waiting for authorisation from the executives and they are in the meeting. He even promised to call which he didn’t and I was left frustrated without transport to go home. I don’t feel that Autocraft can repair Mazda because whilst they have not received all parts, on the 8 Jan 2019 the send me SMS advising me that my car is now in assembly and I’m not sure why mazda is still selling CX5 to the public whilst they cannot resolve their back order problem issued. This is frustating
0 replies
88 months ago
Mazda and N4 Autocraft CAN'T deliver
Mazda and N4 Autocraft CAN'T deliver I got my new 2018 Mazda CX5 end June 2018 and unfortunately I got accident 8 October 2018. The whole first weeks was wasted because the car was towed to the wrong panel beater and when I call King Price Insurance I was told that the car has reached wrong destination but is was also send to wrong places as they couldn’t tell me where my car is. On the 23 Oct 2018 I got sms that the car has been booked with N4 Autocraft .31 Oct 2018 I was told that there is back order problem in Japan ,26 Nov 2018 mazda confirmed that all the part has been provided and 03 Dec 2018 Auto craft cornfirmed that the Car will be going to paintprep , 10 Dec 2018 I got another message from Autocraft that the car has been scheduled for completion on the 12/12/2018,thereafter it was estimated to be completed on 14/12/2018 and when I call them I was told that the car is not finished and only on the 17/12/2018 Autocraft advised Mazda that they have received wrong part. Autocraft promised to give me a courtesy car because of their delay however I was given the unreliable car of the owner. The car was having engine problem, boiling and I have to fill up the water all the time. Mazda ordered the outstanding part and currently there is still back order problem. After I complained with the car from Autocraft, they advised me to bring back their car but no other car was offered from their side and only find out that they have ordered additional parts again from mazda and I really doubt that they know what they are doing. Mazda promised to give me a courtesy car the same day I have delivered the panel beater’s car and for the whole day the guy at mazda advised that he is waiting for authorisation from the executives and they are in the meeting. He even promised to call which he didn’t and I was left frustrated without transport to go home. I don’t feel that Autocraft can repair Mazda because whilst they have not received all parts, on the 8 Jan 2019 the send me SMS advising me that my car is now in assembly and I’m not sure why mazda is still selling CX5 to the public whilst they cannot resolve their back order problem issued. This is frustating
0 replies
88 months ago
Mazda and N4 Autocraft CAN'T deliver
I got my new 2018 Mazda CX5 end June 2018 and unfortunately I got accident 8 October 2018. The whole first weeks was wasted because the car was towed to the wrong panel beater and when I call King Price Insurance I was told that the car has reached wrong destination but is was also send to wrong places as they couldn’t tell me where my car is. On the 23 Oct 2018 I got sms that the car has been booked with N4 Autocraft .31 Oct 2018 I was told that there is back order problem in Japan ,26 Nov 2018 mazda confirmed that all the part has been provided and 03 Dec 2018 Auto craft cornfirmed that the Car will be going to paintprep , 10 Dec 2018 I got another message from Autocraft that the car has been scheduled for completion on the 12/12/2018,thereafter it was estimated to be completed on 14/12/2018 and when I call them I was told that the car is not finished and only on the 17/12/2018 Autocraft advised Mazda that they have received wrong part. Autocraft promised to give me a courtesy car because of their delay however I was given the unreliable car of the owner. The car was having engine problem, boiling and I have to fill up the water all the time. Mazda ordered the outstanding part and currently there is still back order problem. After I complained with the car from Autocraft, they advised me to bring back their car but no other car was offered from their side and only find out that they have ordered additional parts again from mazda and I really doubt that they know what they are doing. Mazda promised to give me a courtesy car the same day I have delivered the panel beater’s car and for the whole day the guy at mazda advised that he is waiting for authorisation from the executives and they are in the meeting. He even promised to call which he didn’t and I was left frustrated without transport to go home. I don’t feel that Autocraft can repair Mazda because whilst they have not received all parts, on the 8 Jan 2019 the send me SMS advising me that my car is now in assembly and I’m not sure why mazda is still selling CX5 to the public whilst they cannot resolve their back order problem issued. This is frustating
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)