GM
Glen M
Active since Feb 2019
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Vodacoms pathetic service
So here we we go again! After my recent negative review, I received an apologetic call for a senior member, with an admission that the consultant did not follow my instructions. To compensate me they offered a reduced rate with more benefits + reduced premium for the next 2 years. So I must now go another 2 years on an already 18 month old device . No new device was offered - but contract extended again! To cap it all, today I found my new allocation of R150 Airtime has disappeared. Just another day with this problematic supplier. I have been considering changing to another service supplier, but I don't think that another provider will be any better. Very frustrated client
159 replies
8 months ago
Vodacom sales agents
My experience with this supplier, has not been a pleasant one at all. The biggest problem I have experienced is that some of the agents I have had dealings with, are dishonest. They tell you what you want to hear, make definite promises to escalate my issues, and assure me that I will be called back, which unfortunately, has never happened. I have raised my concerns every time an agent calls me to sell me a new product, or call rate, and never has someone called me to address my unhappiness. They are very quick to tell you that your call is being recorded, but are reluctant to go back and listen to what you were initially promised. I suppose this type of non service, is what we need to get used to.
106 replies
34 months ago
MTN Incompetance
What frustrates me the most is when they call you with a new offer. You accept the terms and the new reduced rate, then you get the bill and the rate is still the same ! I then went into a local MTN office, as trying to speak to someone is impossible. I was then told that that was the final bill, and the new rate would reflect on the next account. The next one was exactly the same, so I went into their branch in Somerset West Mall. The chap that helped me looked up the details and said to me that he has fixed it now but the rate would be different to what the òriginal lady gave me. I said ok but just fix it. He then proceeded to tell me that I must not deal with their call centre as they tell lies !? The 3rd bill which was end of May was exactly the same - No change. I have given them an altematum now - fix and credit, or cancel the agreement.
0 replies
52 months ago
Great service Blue Route
I go there several times a month. Every person in that business is focused on customer service, as well as just being plain pleasant. You get greeted, asked how your day has been and often wished you well for the rest of the day. Well done ALL!!! Great place to get refreshed.
0 replies
52 months ago
Frustrated and annoyed telkom customer
Good morning. This follow up note below was initially sent to Telkom on 17th December 2021 regarding faulty telephone line 044-8733331 To date I have had zero response, and my phone has still not worked. Ì then received their invoice this morning for January 2022 R290 rental. Please note that I will not be paying the January charge for reasons stated above. I see there is according to you an arrears amount of R300. I cannot find a month that was skipped by me.Can you tell me which month you did not receive a payment? If this is not acceptable to you, please arrange immediately to discontinue my telephone line. On another note. 2 years ago while contractors were laying Fibre in our road, I was called by Telkm making me an offer for a new phone at reduced rates ect ect. Since then, I have called several times to follow up on the installation. All that was said to me was, that is a sales function and they will switch over to the new phones automatically. This has never happened. I after several frustrating calls in which I could not speak to anyone, I went to their office in the Garden Route Mall. I refused to stand in that long, covid infested que. Then went home and followed up with an e mail to their support desk, only to get another automated answer. I was instructed to use the link and log my complaint on the portal. I went in to do this. After battling for about 15 mins I received a message stating that this server was not working. I ASK YOU HOW THE HELL CAN YOU WORK WITH AN ORGANIZATION LIKE THIS!! I can be contacted any time on 0725600205 for further discussion. I AM NOW REFUSING TO PAY MY ACCOUNT IN FUTURE. I am also going to put a negative comment on Hello Peter. Thanks
0 replies
88 months ago
Incompetence
Good day Vodacom complaints dept, I used to always do my upgrades at one of the stores, but my previous upgrade about 2 years ago, was done through Vodacom Direct who contacted me telling me I was due for an upgrade. That went well and I saved R150 which the local store normally charge. On 19th December 2018 I was again called by Vodacom Direct to inform me that one of the 4 contracts I have ********** 045, was due for an upgrade. It suited me perfectly as my own cell phone had been water damaged as well and I had find a solution to that. The lady was Nandi Mahlafunyani, who was friendly and seemed knowledgeable and helpful. I told her my situation and she confirmed that my phone ********** 205 was only due for upgrade in June but she could arrange an upgrade earlier but I would be charged and extra R110 / month until the end of June 2019. I agreed to that and she gave me a few options for upgrading. The package that was acceptable to me was : A new J6 plus, 200 minutes talk time, 600 Meg data, 10 Gg free once off for December, and 2Gg per month thereafter for remaining 24 month period @R379/mth plus the R110 penalty. I was happy with this offer and stated to her that, I would consider the same upgrade for ********** 045 contract provided the following could be done and my daughter in law was happy with that : I had a contract with MTN ********** 552 which I had to cancel, and that cell number was required to be transferred to this ********** 045 upgrade contract. Nandi confirmed that it can be done. All I needed to do was go into MTN and cancel it, and ask them to transfer the number to Pay As You Go. Then go into a Vodacom store and they would transfer the number for me. I was very clear to her that that was a pre-condition and that I would discuss with my daughter in law that evening. Nandi said she would phone me the next day which she did. I was happy to proceed with the second contract as well and I again confirmed the details of the package, as well as the fact that the number could be transferred. She confirmed the same package as mentioned above, but at R379/mnth. I again confirmed the monthly costs and the package details with her. We went ahead and the 2 phones arrived after Xmas. In the interim, I had gone to MTN and cancelled the contract and transferred to number to pay as u go. Shortly after receiving the new phone, I went into Vodacom in Courtney Street George to ask them to transfer the number over, AND THAT’S WHERE MY PROBLEM STARTED. They stated that this transfer cannot be done. I then asked the assistant to go into their system and print me copies of the contracts. Contract ********** 045 states 10G x 1, + data-top dog voucher @R379/M, for 24 months.(but billed R440) Current amortised deal shows 3 months remain at R159/M ??? Contract ********** 205 same package, but had R110 penalty which should be R489/M. (but billed R395) The current amortised deal shows 5 months remain at R110/mnth which is correct as we agreed. Therefore this bill should be R489/M PROBLEMS/SOLUTIONS 1) The separate monthly charges seem incorrect, but when added together the value is more or less what we agreed. Please correct this. 2) The MTN number can now not be transferred over to this contract. False advice given. 3) The extra 2G / month seems problematic. On ********** 205 only 1.1G came through on the morning of 1st Feb 19. When checked on 3rd Jan it indicated just over 3G?? On ********** 045 it shows today 1.74G and 79.29Mg. Not sure but apparently hardly been used. I have phoned in several times, each time repeating and repeating, and I have been passed from pillar to post. I have called ********** 4, ********** , ********** , and all I get is promises that someone will get back to me. I suggest a few top managers try phone in with a query. I dare them ! If someone is prepared to check, I have made all my calls from ********** 205. They can be traced on your system. On 14th Jan I called in again and was promised an answer the same day. Spoke to a team leader who confirmed that she has just initiated an investigation to listen to me contract recording. She promised me a call back the same day. No call received to date. On 1st Feb 19, Chris called me to try and sell me insurance for my new phone. He unfortunately walked into a Lions den. He promised me that he would get someone to attend to this problem ASAP. Today 5th Feb, nobody has called me. Providing incorrect, or false information to sell any item is in contravention of the Consumer Act. If this is not sorted quickly, I will be addressing it with them as well. Very frustrated customer
315 replies
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5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)