TV
Theresa Van der Merwe
Active since Feb 2019
19
Reviews
0
Industries
Reviews
19 reviews15 months ago
Bad service delivery and false promises
I got a Samsung contract at Vodacom and the contract included a Samsung smart watch. That was in Nov 2024. The deliver was 7-10 working days. I still have no watch. I was at Vodacom store I complain no response.
112 replies
16 months ago
Poor service delivery
Still no feedback since my last complain about no watch with contract. Delivery should have been 7-14 days. Vodacom promise to phone did not happen. I was at the store on the 17 th Dec. Sales persone could not help because the persone working with his was nit in😡😡
56 replies
16 months ago
Poor service delivery
Renew my cellphone contract on the 24/11/2024. The contract included 2 Samsung Galaxy smart watches. In store I was tole 10 to 15 working days for delivery. It has been more than 20 days and no reply on my text or e-mails sent.
112 replies
29 months ago
Poor client service
After countless e-mails to Discovery for assistance and 2 complaints on Hello peter still no action from Discovery. This is really pathetic.
142 replies
29 months ago
Poor client service delivery
Discovery does not answer any r- mails. Difficult to get in touch with the right person for assistance. Still waiting fir tax certificate of 2017!!! 3 months now
143 replies
29 months ago
Poor client service delivery
I had a request for my tax certificate for 2016 AND 2017. For more than 6 weeks no respons. After I complain I eventually got 2016 certificate but not 2017. I was promised over the telephone that it will be attended to but was not. This is bad service delivery and idle promises made
144 replies
29 months ago
Poor service delivery
I have been struggling for 6 weeks for discovery to sent me tax certificate of 2016 and 2017. I have e-mail them 3 times and all I get is a reference number to say they have received my query.
145 replies
33 months ago
Promise to customer not kept.
I was promise a monthly re payment settlement over 6 m but they took the premium at one go. They are nit true to there word. One consultant promise re payment over 6m even sent a message to confirm the telephonic conversation but another consultant said it should not have been done. So I said do not promise that you cannot deliver and up-skill your consultants not to make promises to customers that you not going to keep.
60 replies
33 months ago
Poor client support and false statements
I cancelled my contract and I was told I had to pay one month penalty fee. I delivered the car back and then was told I had to pay another month penalty fee!!! After a lot of deliberation I eventually decided to pay and Planet42 offer me a payment plan. The word they offer me. Then Planet42 called to informed me that they cannot do a payment plan and is going to take the full amount. Planen42 is not clear or transparent and blame it all on the customer. !!!
60 replies
34 months ago
Poor quality and service.
I bought a pair of Nike at your shop for my grandson and within a week the whole sole of the Nike tekkie came off. I did nit have the reciept anymore so no exchage was offered. Nike poor quality on your side😡
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
18 (94.73684210526316%)