CJ
claudio J
Active since Feb 2019
7
Reviews
0
Industries
Reviews
7 reviews33 months ago
Th agent was friendly, polite and helpful
Th agent was friendly, polite and helpful. She was thorough and answered all my questions.since joining the PMD family in Oct 2022 i have had nothing but great customer service
60 replies
41 months ago
Great onboarding service
Submitted a quote request. Within less than 5 minutes i received a call from an agent. Within less thab 30minutes i was signed up. Great, friendly service at onboarding stage. Hope at claims stage i will receive the same service
132 replies
45 months ago
Poor Service
I have been a loyal customer since January 2019. In 2019-05-16 I had my first claim which was successfully recovered from the 3rd party that caused the accident. I also had to fight with them to get it sorted. I have had no claim since then. on 30 July 2022, a pedestrian on one of the busiest highways in Cape town decided to jump in front of my vehicle which caused damages which I claimed for. Claim was submitted on 1 Aug 2022. I continuously had to call for an update. Even when the claim was finalized and approved, no one informed me. Because it's Cash policy, I received the notification that the money was paid into my account, hence I knew the claim has been approved. They decided without discussing it with me to deduct the excess they feel I am liable for from the total claim amount due to me. As per my policy schedule, for this specific claim where there's no 3rd party vehicle involve I will be liable for excess. However it does not state I will be liable for an excess if a pedestrian jumped infront of my car and causes damage. They will look for ways and means either not to pay for a claim or for you to pay excess. Everything is hunky dory when you must pay your premium. But when you need them to help they can't. I am at this moment looking for alternative insurance even if I must pay a higher premium but where I will get a better service than this.
134 replies
48 months ago
Exceptional customer service
A few months ago we put our flat in the market and also at the same time submitted an application for a property that's part of a new development under Alexander Swart. Marlon Money (agent) and Esme (Uzuko property finance) at Alexander Swart has been assisting us with both the selling & buying. Regarding the flat, the paperwork & marketing aspects were quickly finalized but it took some time to get an offer. Marlon was very supportive during this time to keep us positive and help us remain patient. Once we received an enquiry, Marlon finalized the deal shortly there after. And we want to say a huge THANK YOU to Marlon. He's been so professional, friendly and efficient during the entire process. Then it was the bond application for the new property. Esme & Marlon further assisted us with this process. Esme has been amazing. She has been very professional, helpful and extremely patient with us. Especially with my daily follow ups, which can annoy anyone. We extremely thankful for their assistance regarding the above mentioned. They are one of a kind.
0 replies
49 months ago
FNB - Oh Wow, sies
I am so frustrated. Actually frustrated is not even the appropriate word to use. I'd rather not use the appropriate word. I am in need of my credit card statement, revolving loan account statement & settlement letter for my revolving loan. I went to FNB Sanlan Centre on the morning of 25 March 2022. Stood in a que from 7:30 the morning just for someone to tell me at the bank that they can't assist me and I need to call the bank. Let that sink in, you at the bank and the tell you call the bank. I went home and called FNB. I have been on the phone from 9:00 and it's now 11:28 and I am still on the call with FNB. I have been sent from one department to another, From one agent to another. I even tried the FNB banking app to speak to an agent, still no results. I can't even describe how I am feeling right now. If FNB was a person, I would punch it in the face right now. I will never, and I mean never ever do any business with FNB ever again once I have settled my accounts.
159 replies
50 months ago
Mr price sucks
My wife bought a few clothing items about two weeks ago at mr price n1 city. She paid it for it cash/debit card. She unfortunately lost the receipt. The tags is still on the items. The items was not damaged. She then wanted to exhange it for something else. We were then made aware that a new law came in effect that they unable to exchange or refund any item without a receipt. But do they inform customers after making a purchase of the law? That customers should guard these receipts with their life or else they wont be able yo assit you? No theu dont. We spoke to a floor manager and she explains with an attitude about the new law but this timw around they will assist us. Got to the till and the supervisor decided no they wont help us because we didnt have the piece of receipt with us. Also with an attitude. I am not someone who will make scene so we just took the items and left. We spend money on clothes my wife will never wear. Bad service really
106 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)