MP
Mich P
Active since Feb 2019
6
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0
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Reviews
6 reviews3 months ago
SHOCKING CUSTOMER SERVICE FROM HIFI CORPORATION!!!!
I purchased a vacuum cleaner online from HiFi Corporation (Order #9542529). I used the product once only to assess its functionality and suitability and found it not fit for purpose — it is ineffective, impractical for household use, and not as expected. As a result, I had no choice but to purchase another vacuum cleaner, as this unit simply does not do the job required. I requested that HiFi Corporation collect the product and process a refund within a reasonable time. This request was refused, relying on a “hygiene” clause which does not apply to household appliances. Since receiving that response, I have experienced complete silence. I have sent multiple emails to customer service and management (including the manager whose details were provided to me) and have received not a single response. Phone calls have also gone unanswered. This is the worst customer service I have ever experienced. I am simply requesting that the vacuum cleaner be collected and that my money be refunded. Due to HiFi Corporation’s refusal to engage, I have now lodged a formal complaint with the Consumer Goods & Services Ombud and initiated a chargeback with my bank. I am still awaiting resolution.
0 replies
3 months ago
SHOCKING CUSTOMER SERVICE FROM HIFI CORPORTATION
Shocking customer service I purchased a vacuum cleaner online from HiFi Corporation (Order #9542529). I used the product once only to assess its functionality and suitability and found it not fit for purpose — it is ineffective, impractical for household use, and not as expected. As a result, I had no choice but to purchase another vacuum cleaner, as this unit simply does not do the job required. I requested that HiFi Corporation collect the product within a reasonable time process a refund within a reasonable time. It took two weeks for them to respond and this request was refused, relying on a “hygiene” clause which does not apply to household appliances. Since receiving that response, I have experienced complete silence. I have sent multiple emails to customer service and management (including the manager whose details were provided to me) and have received not a single response. Phone calls have also gone unanswered. This is the worst customer service I have ever experienced. I am simply requesting that the vacuum cleaner be collected and that my money be refunded. Due to HiFi Corporation’s refusal to engage, I have now lodged a formal complaint with the Consumer Goods & Services Ombud and initiated a chargeback with my bank. I am still awaiting resolution.
0 replies
15 months ago
Complaint against Tshwane SPCA
I volunteered at the SPCA on Saturday, January 25th, and witnessed a heartbreaking case of neglect. A man arrived with his dog, who was clearly emaciated, covered in wounds, and in desperate need of medical attention. Despite raising concerns, the staff allowed the man to take the dog through to the dipping station alone. The dog was visibly distressed, thrashing in the water. When he came out, it was clear he was severely malnourished and weak. Shockingly, the owner even kicked the dog to make him eat, yet no staff intervened. I insisted that the dog be given food and water, but he was so weak he could barely eat. The man was then allowed to leave the premises. Afterward, I followed him out and reasoned with him, explaining that his dog needed medical care. Since he couldn’t afford veterinary care privately, he willingly gave me permission to take the dog back into the SPCA so he could receive help. However, there were no vets on site, and the staff still did nothing. When I followed up with the manager, he initially dismissed my concerns and claimed nothing was wrong. Yet by Monday, the dog had collapsed, and they finally acknowledged he was critically ill. He was ultimately euthanized due to starvation and ingesting the dip solution—something that could have been prevented if action had been taken sooner. I am deeply concerned about the conditions at this particular SPCA branch. Due to financial issues, they have no water available, and they are forced to use water from fire hydrants in bins to fill up the water bowls in the kennels. The kennels are a disgrace, and the overall care of the animals is being severely compromised. If not for the regular volunteers, I don’t know how the animals would survive. Somebody needs to intervene, and it is absolutely imminent that the NSPCA take control of this branch again. The animals there deserve better. #AnimalWelfare #EndAnimalCruelty #SPCAAccountability
212 replies
34 months ago
Exceptional Service Beyond Expectations at Bosch Car Service the Workshop
I am delighted to share my experiences with Bosch Car Service the workshop. We have been customers for many years and have built a wonderful relationship with the team. I highly recommend Ashley and Ashwin for their exceptional customer service and knowledge with our vehicles. From start to finish you can be assured that team have displayed a level of professionalism and dedication that have exceeded our expectations. Their outstanding service and willingness to go beyond the call of duty is truly impressive, even as far as to assist me in choosing the correct replacement vehicle when it came to trading in my car. You are always guaranteed a warm greeting by the staff, who promptly attend to all of your needs. What has always stood out to me has been Ashley and Ashwin’s expert technical knowledge. They have always taken the time to thoroughly go through our vehicles and diagnose any problem we have experienced. also taking the time to explain the repair process in a clear and understandable manner. Their attention to detail is evident, leaving no stone unturned. Not only has the team always provided exceptional technical expertise, but they also showcased a genuine commitment to customer satisfaction. They are always patient in addressing all our queries and concerns, ensuring you feel comfortable with the repair process. We are particularly impressed by their willingness to go the extra mile by offering valuable tips and advice. Furthermore, the efficiency and timeliness of their service is outstanding. They promptly order any necessary parts and keep you informed throughout the entire repair process. Their transparency and regular updates provided reassurance and instils confidence. Based on our experience, I wholeheartedly recommend the Bosch Car Service the Workshop to anyone in need of professional assistance with their Vehicles. Their exceptional service, knowledgeable technicians, and commitment to customer satisfaction truly set them apart. Whether it's routine maintenance or complex repairs, they are undoubtedly the go-to destination for exceptional service. My sincere thanks to the entire team for their outstanding service. They have earned our trust and loyalty throughout our years with them, and we will not hesitate to continue to return for any future needs.
0 replies
34 months ago
Exceptional Service Beyond Expectations at Bosch Car Service Centre Northcliff
Exceptional Service Beyond Expectations at Bosch Car Service Centre Northcliff I am delighted to share my experiences with Bosch Service Center Northcliff. We have been customers of Bosch Car Service Centre for many years and have built a wonderful relationship with the team. I highly recommend Ashley and Ashwin for their exceptional customer service and knowledge with our vehicles. From start to finish you can be assured that team at the service centre display a level of professionalism and dedication that have exceeded our expectations. Their outstanding service and willingness to go beyond the call of duty is truly impressive, even as far as to assist me in choosing the correct replacement vehicle when it came to trading in my car. You are always guaranteed a warm greeting by the friendly staff, who promptly attend to all of your needs. What has always stood out to me has been Ashley and Ashwin’s expert technical knowledge. They have always taken the time to thoroughly go through our vehicles and diagnose any problem we have experienced. also taking the time to explain the repair process in a clear and understandable manner. Their attention to detail is evident, leaving no stone unturned. Not only has the team always provided exceptional technical expertise, but they also showcased a genuine commitment to customer satisfaction. They are always patient in addressing all our queries and concerns, ensuring you feel comfortable with the repair process. We are particularly impressed by their willingness to go the extra mile by offering valuable tips and advice. Furthermore, the efficiency and timeliness of their service is outstanding. They promptly order any necessary parts and keep you informed throughout the entire repair process. Their transparency and regular updates provided reassurance and instils confidence. Based on our experience, I wholeheartedly recommend the Bosch Service Centre to anyone in need of professional assistance with their Vehicles. Their exceptional service, knowledgeable technicians, and commitment to customer satisfaction truly set them apart. Whether it's routine maintenance or complex repairs, the Bosch Car Service Centre is undoubtedly the go-to destination for exceptional service. My sincere thanks to the entire team for their outstanding service. They have undoubtedly earned our trust and loyalty throughout our years with them, and we will not hesitate to continue to return for any future needs.
0 replies
87 months ago
Scarring from Doctor
At the Beginning of February 2017, I went to see Dr Jacques Malan to have skin tags removed from my chest and while I was there asked him to take a look at the tiny little area of rough skin I had on my face no bigger that a match stick head. He examined the area and said it was a precancerous liaison and that he would remove it using Crycotherapy which is using liquid nitrogen to freeze the tissue so that it burns it off, he said I also had Millia which were little white bumps on my face that are not harmful at the same time using the same method. During the procedure I did notice that after he had burned of the little rough area of skin and then a few of the Milia one of them being on the side of my jaw, he changed the nozzle on the machine to a smaller thinner one and carried on. He said he changed the nozzle because it was easier to use on delicate areas such as on the side of the nose. I didn’t think twice about it at the time and trusted that he knew exactly what he was doing and that in 10 days time the scabs that forms would fall of the the skin would return to be smooth and flush with the rest of my skin with no trace of what he had done just like he assured me at the time. By the following day the areas he had treated became inflamed red and swollen and started to look infected, as I was obviously concerned, I made another appointment and when to see him. He prescribed a set of antibiotic and some cream and said that it would sort its self out I a couple of days. So I completed the co**** but it never cleared up as he said it would. The areas actually started to look really bad, red and inflamed and was seeping a pusey looking liquid at this stage. I went to the scar clinic to get a second opinion on this, as I was so worried that the areas he treated with the liquid nitrogen would scar. It was confirmed that this was not normal and that if not treated that infact this could cause permanent scars on my face. So again I had to go and see him and he again put me on a further set of antibiotics and this time said he would give me a few sessions twice per week with the infrared lights to help with healing and that it would clear it up in no time and the face heals quickly and I would have no scars. So I underwent the treatment to try and repair the damaged he caused to my face but I was left with deep round holes in my face on my cheeks where he had done the treatment. I tried to reach him by phone but could not get through to the rooms, so sent him a private message on facebook about my condition and about the scarring caused and asked him what else could be done to help with the scarring caused, he said he would use his Broadband light machine which would sort it out and would not charge me for the treatment, But that after that I would have to pay for any further treatments done and not to send him anymore message via facebook. I had to pay for all the consultations and creams he prescribed and the next Broadband light treatments that he did, he also said I would have to cover the areas with plaster 24 hours a day until the area healed and the scarring disappeared. When I told him how upset I was as I was so concerned it would have permanent scarring on my face, he said that because I was touching and scratching the area this is the reason there was scarring and that I was a very emotionally highly strung person and that it would be fine and I would have minimal scarring. The areas that are scarred show the round holes where he burnt me and show no evidence that it was because I scratched them like this at all!! I never went back to Dr Malan as I felt intimidated by him and did not feel comfortable and did not trust that he knew what he was doing, I did try call him but he did not return my calls. So I went to the scar clinic for a series of treatments to try and help with the scarring left behind ranging from deep micro needling on a monthly basis to having collagen therapy to try stimulate collagen. This cost a small fortune together with all the scar treatment creams etc that had to be used to help. Although there was some improvement I still left pitted ice pick looking holes in my face where he had used this machine and looked as if I had suffered with server acne which left these kind of scars. This whole situation from never having any kind of scars from anything, to now looking horrendous did affect my confidence dramatically. At the time I was trying to find employment but because of this just did not have to confidence to go out looking like I did which he was aware of because I told him this. I decided to go see my GP who referred me to another highly recommended Dermatologist who has been treating the scarring since November 2017. I have had everything done from needling to collagen stimulating treatment, CO2 laser, Fraxel and Fractora which is extremely painful every month for a year to help with the scarring that Dr Malan left on my face. With everyone that I have been to the general consensus is that Dr Malan made a mistake and went to deep by using the wrong sized nozzle to burn the areas, which he did because I clearly remember him changing it halfway through and the other areas he burnt and in those areas you see no trace of scarring. Although the areas have improved dramatically, I will have to continue to have treatment but even then it will only improve up to 90 percent of the scar and i will probably have to go to a plastic surgeon and even then it will never been completely gone and I did not even go in to have this done to me and I had to pay, it is just not right!!I have left messages for Dr Malan to email me my medical history and the photographs he took of the scarred areas a number of times and he still has not sent me anything, but keeps saying he is answering my letter and I will get a response in due co****. I have asked for my medical histories and photographs from the other the******s and the dermatologist I have been to to try and help with the scarring. All in all the has all cost me in the region of about R100 000.00 so far which I really cannot afford especially that I could not find work looking like a did at that time and could have done better things with my money I had to spend it fixing this Dr’s mistake!! I am angry and upset and it has caused my confidence to take a serious knock that is for sure. I
105 replies
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