AT
Alix T
Active since Feb 2019
27
Reviews
0
Industries
Reviews
27 reviews5 months ago
NaTIS Document Misdelivered, Found in the Street by a Child – Shocking Service from DSV
I am writing to report an unacceptable and deeply concerning experience with DSV regarding Tracking # IYLBT00005763. My NaTIS document was sent to the incorrect town multiple times, despite WesBank providing my full and correct address. WesBank blamed DSV, and DSV blamed WesBank — leaving me stuck in the middle of their unprofessional back-and-forth for over a month. During this entire period, not a single call was returned. The situation became even worse when the document was never delivered to me at all. Instead, it was later found lying in the street in a different suburb by a child. This is a sensitive legal document containing personal information, yet it was treated with zero care or responsibility. The recovery of the document happened only because a member of the public stepped in, not because of DSV. This is a complete failure of duty, service, and accountability. I am demanding a full refund of the courier fees and an explanation as to how such negligence was allowed to happen. Customers should not be placed at risk due to such blatant incompetence.
53 replies
9 months ago
Poor customer service
I have been in contact with numerous call centre agents by phone and WhatsApp. All who have been of little to no help. Promising escalations and call backs and everything in between. On the last call I asked for a supervisor and the agent refused! Eventually hanging up on me. Extremely unprofessional I might add. The clothes dryer I purchased arrived badly damaged its appalling that Makro would not ensure their sellers are help to the same quality standards as their in house products. I initiated a return within an hour of it being delivered on 26 JUNE 2025. It was supposed to be collected by 1 July instead it was collected on 3 July. And now I'm told it is still in transit. I need the following questions/concerns addressed please: Given the delayed collection and long transit time. When can I expect my refund? Please provide an estimated date. Can I also have the full name of the last agent I spoke to please. I called at 11:56 am on 08 July 2025. Lastly, please advise the process of a formal complaint against said agent. Looking forward to your most urgent reply
159 replies
10 months ago
Overpriced
Been a MiWay client since 2020 and had to claim for the FIRST time in January 2025, now my policy is up for renewal and they are not only doubling my excess but the premium has skyrocketed. All because of a R30000 claim where I wasn't driving and had to pay over 10k in excess already.
53 replies
21 months ago
-5* should be a rating
Don't shop at Builders Warehouse Constantiaberg! I have tried both instore and online shopping via this branch and both transactions had issues. In store I bought Burglar bars. The salesperson said they did not have *****s in stock and said I should go to Buco instead. I get to Buco and I'm told that the bars come with *****s and their salesperson shows me there's a pack of *****s under the cardboard cover. I drive back to Builders Warehouse and all this salesperson does is rip a pack of *****s from another unsold burglar bar and gives it to me. No oh **** or apologies even. Just out to inconvenience the next customer who will buy the one on the shelve and come home to find it doesn't have *****s. So now they don't have the safety gate I want in store. So I order it online, but surprisingly it's shipped from the Constantiaberg store anyway. I added on installation services only to pay and be told the installation is outsourced and the company can only install in 3 WEEKS TIME. **** I wish I knew that before, nonetheless I book the installation at a set time per my complex rules. The installer shows up 3 hours late and then does not have material needed to hang the gate. They disappear apparently to the hardware and send me a quote for a further R1050 - now follow this a standard gate installation already costs R1350 they asking for another R1050 meaning the install is now set to cost almost twice what the gate costs. I call builders and explain that even if I were to pay extra they've showed up so late that one cannot drill at my property until the following Monday. Builders agree to refund my installation fee this was at 4pm when one of their manager's Colin called me back. Only I never heard of Colin following that call. And instead heard back from a Nomsa who works in their contact centre. I had to send a bank stamped proof of payment, my ID and fill all my life history on a form - surprisingly didn't need a vile of blood. So you'd think after all that I could get my refund. No no not at Builders Warehouse Constantiaberg. I've heard every excuse from them not having received the refund from the supplier, to having received it but it not reflecting to the latest they have an ongoing IT issue and cannot place the funds back in my Builders Account. Now we all encounter IT challenges from time to time, but it should not be this difficult to come up with a contingency. Make an exception and refund via EFT, offer a cash refund anything at this point would be more helpful than have to constantly call and ask for an update and they don't even have the ***** to give you a time line of how much longer you'll have to wait.
56 replies
22 months ago
Worst Purchase yet
If only 0 stars were a thing. My couch broke an hour after receiving it and now my calls and messages are being ignored 🙁 Such a disappointment. This was something I was looking forward to making my first house, a home. So just stay far away PLEASE
0 replies
22 months ago
M Xulu was excellent...
M Xulu was excellent and helped me quickly
53 replies
28 months ago
Jimmy helped me a great deal
Jimmy helped me a great deal. 👍 thank u
71 replies
45 months ago
Sad sandwich
Disappointment of note when my sandwich which was priced at R36.99 had barely any filling on it 😕
134 replies
Review Distribution
5 Star
5 (18.51851851851852%)
4 Star
1 (3.7037037037037037%)
3 Star
2 (7.407407407407407%)
2 Star
2 (7.407407407407407%)
1 Star
17 (62.96296296296296%)