LH
Linda H
Active since Feb 2019
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
DECATHLON or PAYFLEX have taken my money and sent nothing in return
I looked for a pair of UV protection sunglasses for my grandson and found a suitable pair at Decathlon. I placed my order, chose a pickup point and paid through Payfast. The payment went through an has been debited to my Credit Card Account, but I have received no communication from Decathlon - not a confirmation of order, invoice nor any tracking details, NOTHING. Now Payflex say they need my account details - I've never had an 'account' with them. They were just the gateway I used. Decathlon apparently re so busy, that they have not yet got back to me about this **** they're operating. Definitely don't buy from Decathlon!!! Nor use Payflex!!!
106 replies
25 months ago
City Of Cape Town Water Faults Not Attended to
I logged a fault with City of Cape Town Water and Sanitation at 6pm on Thursday 28 March 2024. Water was flowing our of our pavement water meter as well as from somewhere else under the gravel on our pavement. The WhatsApp chat told me it may take up to 48 hours to resolve the fault. Seeing the amount of water flowing into the drains and into our property makes me very anxious. It's thousands of kilolitres going to waste yet the City tells us to reduce our consumption. I patiently waited throughout Friday, but on Saturday morning I called the fault phone number, and was told it would be attended to today. At 8:15 today I also WhatsApped a councillor at who escalated this to the depot Manager. Still no response. Water still flowing freely. I am so disappointed in the City Council. They don't deserve any stars.
0 replies
28 months ago
Very poor service from Makro Online
I ordered a LEGEND PROF CHEF CASSEROLE 20CM from Makro Online on 14 December 2023. The order was processed and dispatched, and I was kept well informed all along the process. Unfortunately to my great disappointment when I received the item I found when I opened the package that the item had rust spots on it. I immediately contacted Makro on their WhatsApp number and was told to log an online return the next day when the systems had updated overnight. This I did online, where I could choose a date for the parcel to be collected - I chose Wednesday between 12h00 and 17h00. I received an email confirming that my return had been logged, but have heard nothing from Makro since then. I waited at home the entire afternoon on Wednesday, but have heard nothing. I then checked on my online profile which said "You have not initiated any return requests yet." So I thought I would try to log the return again, but although the item came up as an online order, the "Select" button was greyed out so I could not select it. So then I called Makro's number, a lady answered and listened to my query, then put me on hold about 8-10 minutes, only to come back and tell me she couldn't find the record of return - what is going on with this??????? I RECEIVED AN EMAIL ON 17 DEC AT 14:01 SAYING MY RETURN HAD BEEN LOGGED!!! Do not buy online from Makro.
129 replies
36 months ago
Impeccable Service
I booked flights with SIngapore Airlines but had trouble making payment online with my credit card. Their website chatbot is amazing and connected me to an agent who was extremely helpful. When they could not immediately solve my problem, they arranged to hold the booking at the quoted price for a specified time, and to call me back to finalise the payment before the payment due date. When the agent called I was out with friends so she arranged to call again after an hour, and did as she had promised and then on that call managed to process the payment for me. Well done Singapore Airlines.
0 replies
43 months ago
Best Laundry and cleaning services
The staff at Snow White are helpful, knowledgable and above all customer centred. They did a huge load of laundry for us and we were so impressed with their efficiency, we asked them to do a deep clean of a house left in a shocking condition by a tenant. Snow White did a fantastic job beyond expectation, and with kindness and consideration. I can highly recommend them.
0 replies
46 months ago
Telkom LTE home and mobile
We have been using Telkom LTE for our home internet for quite a few years. We get very good speeds and few connection problems. Now with the high load shedding stages I have been looking into getting a UPS so I can still work when the power is down. But it does seem as if the Telkom signal itself is very low after about 2 hours of load shedding, so was thinking of changing to fibre. But the many negative reviews of the service providers has frightened me off fibre! I have not tried to phone Telkom for any queries, but go into the nearest Telkom store (at Blue Route Mall) where the staff are friendly, helpful and knowledgeable. We also use Telkom for my husband's mobile voice and data and we're very happy with that. There have been occasional outages, but actually can't remember when that last happened.
0 replies
52 months ago
Suspicious way of working
Can someone explain why it is necessary for a beneficiary of an overseas money transfer to provide their ID, plus a picture of themselves holding their ID? With the rampant identity fraud in South Africa this seems very suspicious. Since the person sending the money has provided the South African Bank account number of the recipient, the money should just be deposited in that Bank Account as requested. We're not talking about tens or hundreds of thousands here - just R1000.
53 replies
53 months ago
Home Affairs Office Wynberg
Had to go to Home Affairs to get a copy of my mom's death certificate. Went at 5:45 and was about 100th in the queue. Before opening a gentleman came and divided the queue according to the section we'd be dealing with: ID's; Births/Marriages/Deaths; etc. Then we were moved to continue queueing in the parking garage. Every staff member was patient and pleasant, but information is not given - if you want to know why your particular queue is not moving while others are, you have to find someone to ask. A simple set of signs would prevent the poor official from being asked the same question multiple times. Once you are queuing inside close to the offices, any forms required could be handed out to be filled in while outside, instead of having to do this once you're inside, so slowing down the process. The really worrying thing was that I had all my documentation to show that I am the daughter of the deceased, but that was never requested, so anyone with sufficient patience to sit in the queue all day could get anyone's ID, Death Certificate or whatever they want. No wonder someone could access my mom's deceased estate and have the money fraudulently paid out to them!!! All the staff, including security were patient and answered questions, but due to the lack of information and communication as the morning progressed, it felt like we were a herd of animals rather than human beings. Small changes would make a big difference.
0 replies
53 months ago
Pleasantly surprised by the efficiency at Cape Town Master's Office
The staff, including Security staff, at Cape Town Master's Office are very pleasant, helpful, patient and knowledgeable. We started queueing at about 6:20am. Prior to opening, an official came down the queue asking what we were there for and separated the queue into two. Covid protocols all observed carefully. Once inside, we didn't have to wait long. We were directed to the appropriate person who, speedily helped us - the only delay was due to slow loading of systems on the computer.
0 replies
55 months ago
Kulula and Comair absolutely useless.
Kulula gave us TravelBank Credits for the flights that were cancelled during Lockdown in May 2020. Now want to book on BA Comair, but there is no way to apply these credits to these flights. Have tried calling them, but it's been more than an hour and I'm still waiting. Meanwhile the flight prices rise by the minute. They have basically stolen our money. The least they could do is extend the 'Use By" date by another year at least. But their inability to man their phones is beyond atrocious. And so just when I got through to an operator my airtime ran out. Fly Safair in future. I would like them to know about this review, but they so conveniently don't give an email address anywhere!!!
0 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
8 (57.142857142857146%)