MK
Mbalenhle K
Active since Mar 2019
26
Reviews
0
Industries
Reviews
26 reviews4 months ago
Never order at PnP and MrD
I ordered from PnP campus square in Auckland park. Waited the whole day before they cancelled my order at 6pm! Worst part, MrD will do refund in 5 business days! Like what if I want to order somewhere else now they didn't deliver plus they have my money
53 replies
4 months ago
Received exceptional customer service from a Metropolitan consultant.
I finally managed to get assistance from a Metropolitan consultant after months of struggling to adjust my premiums. He was incredibly helpful, professional, and patient throughout the process. I truly appreciate the way he handled my concerns, and I wish more consultants at Metropolitan offered the same level of service. It makes clients feel safe, heard, and valued.
53 replies
5 months ago
Metropolitan is disappointing
I have been with Metropolitan since 2019 with no challenges. Right now I am struggling to change premiums on my funeral cover from last month. 1 agent has been citing being busy to respond to me, the other was all over the place and ended up not helping and the one on emails did not help since 20 November.
0 replies
5 months ago
Metropolitan is delaying the adjustment of my funeral policy premiums
I have been trying to amend my funeral policy since last month. The broker placed me on an unreasonably high premium, and earlier this year I called to have some of the benefits removed. One agent informed me that I could not select which benefits to remove unless I removed all of them. Last month, another agent attempted to adjust the benefits, but I was told that my policy is locked at that high amount and had to be referred to another office. To this day, I am still waiting for the matter to be resolved, which means I am still paying the same excessive amount this month. My question is: how is it that the premium can be increased without any confirmation or verification, yet when I want to reduce it, I face so many difficulties?
53 replies
10 months ago
Poor Service and Help Desk!
The service is so poor. Help line is a mess they keep dropping a call on my ear. They cannot trace just 1 delivery that is long overdue!
53 replies
11 months ago
Not too long waiting time Agent was very friendly and even gave me a discount
Not too long waiting time Agent was very friendly and even gave me a discount. Super happy with the service
58 replies
12 months ago
Concerns Regarding Care and Facility Conditions at Akeso Parktown
1. Inappropriate Communication: On Friday during the day shift, Lungisani (a male nurse) called me while I was in the shower and abruptly said, “Am I going to take medication or what?” I found this to be quite unprofessional and lacking in sensitivity. When I asked him why he spoke like that, nurse, Dorcass, said that I was being dramatic. 2. Delayed Medical Follow-Up: Psychiatrist had recommended that I undergo an EEG and consult with the GP. However, nothing was actioned until I personally approached the nurses to ask about the authorisation. As of now, I am still waiting for those appointments to be arranged. 3. Male Nurses in Female Room: Having male nurses check in on the female ward feels uncomfortable, especially when there are female nurses available during the same shift. I believe some consideration should be given to assigning staff more appropriately in such cases. 4. Staff Attitudes: A general observation is that many staff members seem disinterested or unhappy to be here. Their attitudes often come across as dismissive or grumpy, which impacts the overall atmosphere and patient experience. 5. Kitchen Hygiene: The kitchen area has a serious roach infestation. I reported this issue, but the staff response said that “there’s nothing they can do, it’s the hospital issue”. This was Thursday night at 8pm. I find this unacceptable. Isn’t fumigation or pest control a standard procedure in such situations?
0 replies
13 months ago
Metropolitan are never clear on their policies and they take long to cancel.
It should not take Metropolitan this long to cancel policies that I never wanted in the first place. They keep on deducting and the call center says it's in process. Why take so long to finalize? Worse you cannot even locate their brokers
53 replies
14 months ago
Metropolitan has issues when it comes to claim processing
They never read their emails. I had to forward 1 email 3 times for it to be acknowledged. From Thursday last week I am fighting for 1 single claim. I was assigned somebody called a Manatha who is not reachable when you call. Apparently they call you you don't call them but also they not doing their job
53 replies
22 months ago
Nedbank horrible service!
Nedbank closes the account without telling me and now they're holding funds! Customer service is horrible. Now and then you need to visit branch, one would've thought things are digitised now
0 replies
Review Distribution
5 Star
3 (11.538461538461538%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
22 (84.61538461538461%)