CS
Christine S
Active since Mar 2019
8
Reviews
0
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Reviews
8 reviews1 month ago
Zoho IP address blacklisted causing non-delivery of Invoices
I have been using Zoho for over a year and suddenly all my invoices are no longer being sent, contacted my own host and they clarified that the Zoho IP address is blacklisted and this is the cause. I escalated this issue numerous times since last week Wednesday and no reply when they should reply within 3 days.
0 replies
4 months ago
Rain Offers No Redundancy – Same Tower Failures as Vodacom in KMI Area
I am submitting this complaint regarding repeated and complete Rain service failures in the Likweti Bush Estate / Kruger Mpumalanga International Airport (KMI) area. I signed up with Rain specifically as a backup internet solution due to ongoing Vodacom instability in this area. I have since discovered that Rain relies on the same Vodacom tower infrastructure, meaning that whenever the Vodacom tower is down, Rain is also completely offline. They had not disclosed this informationt o me when I was signing up. This leaves us with no connectivity at all, defeating the purpose of having a secondary provider. Area: Likweti Bush Estate, near Kruger Mpumalanga International Airport Distance: ±2km from KMI Airport, ±15km from White River and Nelspruit Environment: Farming businesses, tourism lodges, online businesses This is not a remote or rural area Rain service drops entirely whenever the Vodacom tower experiences outages These outages occur frequently There is no redundancy, no alternative routing, and no continuity of service Rain provides no proactive communication during outages Support channels rely heavily on bots and scripted responses with no escalation path There is no complaints department, or a human agent to speak to any longer, they just tell you that you will receive an email when the connection i sback? How does that help you with information of the current problem. Terrible customer care experience. Rain is marketed as a reliable wireless internet solution, yet in this area it provides no functional backup capability whatsoever. Multiple members of my household operate online businesses that rely entirely on connectivity. Outages result in loss of income and operational downtime Rain was purchased specifically to mitigate Vodacom failures — instead, it fails simultaneously Had the shared infrastructure dependency been clearly disclosed at signup, I would have made a different decision. They should not be utilising towers that are constantly faulty. And we are de-prioritised by vodacom as we are on a third party connection. I request clear confirmation of Rain’s infrastructure dependency in this area, Explanation as to why Rain continues to be sold as a viable backup solution here, An escalation route that goes beyond automated support Consideration of service credits or penalty-free cancellation, given the lack of delivered redundancy I am also escalating this issue with Vodacom and will be submitting a complaint to ICASA, as this impacts essential connectivity, business continuity, and safety. Rain cannot reasonably be positioned as an alternative provider if it fails at the exact same point as the primary network.
224 replies
4 months ago
Vodacom Tower (Likweti) Near KMI Airport Constantly Down – Business & Safety Risk Ignored
I am lodging this complaint regarding a chronic Vodacom tower infrastructure failure affecting the Likweti Bush Estate area near Kruger Mpumalanga International Airport (KMI). This is not a handset, SIM, or individual account issue. It is a repeated tower-level fault that has been occurring over months (and years) with no permanent resolution. Location: Tower services Likweti Bush Estate / KMI Airport area Area of the Kruger Mpumalanga International Airport ±10 - 15km from White River and Nelspruit Area includes farming businesses, lodges, tourism operations, and online businesses and businesses operating at the KMI airport. This is not a remote or rural area and should not be deprioritised The towers go down frequently, with long waiting periods to be repaired. When it fails, there is complete loss of signal and internet connection. 1 to no bars at all. Each report follows the same scripted response: “Your report has been escalated and the technical team will respond within 4 working days” the costs of the service gets increased however the turn-around times and customer service delivery depreciates more and more. How are we paying for service we don't even have access to? No permanent fix is implemented, and the outages continue to recur. Serious Business & Safety Impact: > My property includes multiple online businesses that depend entirely on connectivity. > Outages result in loss of income and operational downtime. > We live on a farm, and having no signal at all is a major safety and emergency risk. Especially with farm attacks in South Africa, you would think this is a much more pressing issue. > Even our backup provider (Rain) fails during these outages, as it uses Vodacom infrastructure, leaving us with no connectivity whatsoever. And other mobile service providers don't cover this are such as MTN or Telkom, so we are forced to stick with Vodacom. > A 4-working-day turnaround for a known, recurring infrastructure fault in an economic and tourism corridor is unacceptable. Me and my family members constantly report each outage, and this had also resulted in us being blocked by Vodacom, so if you contact them too many times they block you! They dont fix problems they try silence the people making their problems known. I tried a different route, and escalated this issue directly via email to a Vodacom regional contact on: 13 December 2024 - No reply, and the issue happened again and I followed up with another email on 16 February 2025, I received no response again. Call centre and WhatsApp bot reporting has proven extremely ineffective, very frustrating process, long winded call processes, with some calls not even logged on my profile. I know this cause I went to the VodaShop in iLanga after all the calls being logged, and they confirmed nothing had been logged on my profile. So all that effort was a waste. I want confirmation that this is logged as a network infrastructure fault, not an individual Sim issue, The tower/site ID and a master fault reference, A clear explanation of why this tower repeatedly fails, Confirmation of preventative maintenance or permanent remedial action, A realistic SLA aligned with non-rural service areas I have now escalated this matter formally and will be submitting a complaint to ICASA if Vodacom cannot provide a meaningful response and resolution. This area supports tourism, agriculture, and businesses — it should not be treated as expendable infrastructure. I expect Vodacom to engage at a network operations level, not with generic call-centre responses.
56 replies
23 months ago
Really lovely experi...
Really lovely experience with Wayne, quick and efficient and very professional
53 replies
32 months ago
I'm happy to have be...
I'm happy to have been promptly helped by Mamsy Chokwe with my health claims
60 replies
81 months ago
Palesa Kgatle from one plan insurance
I am pleased with the prompt response i received from Palesa Kgatle from One Plan insurance
105 replies
87 months ago
Great Salesman
Very happy with the service from Maurice Valla - he is very good at his job and certainly deserves the props, very efficient, friendly and eager to do an excellent job and ensure his clients are happy. Great sales, great personality, an energy and drive that is very scarce now a days! Well done!
56 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
2 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (37.5%)