MB
Moegsien B
Active since Mar 2019
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
No response and incompetence
Utter incompetence and not answering customers is a terrible business process. I have been trying to close my account for the last few weeks and am currently on attempt number 3 with no response again. aside from that i have previously requested that my debit order date change but that was not done and debit simply just didnt go off and now i have a finding on my credit profile for a missed debit, Rude demand sms after that and no refusal to acknowledge my close request.
53 replies
11 months ago
Poor call centre service and terrible process
I placed an order on monday may 12 and changed my address however the order was placed on the old address, I have been calling for 2 days to get this resolved and updated and getting 2 different responses and processes and no communication back from the call centre on the query nor was anything done. Call centre agents and team leads are not helpful and refuse to take ownership of the query and provide me with the details of a person that will guide this to resolution. Last feedback was that the order be cancelled and my refund processed which should have taken 6 hours but here we are a day later in the same situation.
348 replies
36 months ago
Account opened without my knowledge
I have been waiting for feedback for 3 weeks now regarding a contract opened without my knowledge. Reported the case and did the run around with police affidavit and all required documentation. I called the customer care division and requested that these debit orders be removed from my account and I still have to keep reversing this now. No feedback at all and not even sure if this is being resolved. This account is now also showing on my credit report and is unacceptable as a business to open these things in this manner and that I have to keep chasing after following their process. Unacceptable!!!
53 replies
43 months ago
Lack of service and long delivery time
Terrible driver Clive Moyo and no updated details. Took him almost 40 minutes to deliver my order and I live 5 minutes away from the store. Incorrect phone number listed on his profile and no contact from him to advise on time. Unacceptable that he was still arguing with me and completely ignorant of his obligation as a customer consultant.
0 replies
57 months ago
Bad service and billing
Changed address a month ago and paid as per usual. Cancelation is now still pending a month later and my account was double debited. Agent I spoke to who was not helpful at billing advised that it was a pro rata rate which was not communicated to me when changing my address, furthermore looking at account invoices and statements there is no mention of the pro rata fee. I am happy with the service but not the billing. Not happy with paying for the future and still being double debited and a month later the previous cancelation has still not been completed or dealing with an agent that just wants to prove a point and talk over the customer without an attempt to help effectively.
53 replies
58 months ago
Terrible claim process
After being the victim of an armed robbery at home and having my vehicle stolen as well as the rest of my household belongings and being held at gunpoint as well as tied up for 3 hours, the process of getting my claim settled has been nothing short of horrifying. Almost 2 weeks after the incident and Prime Meridian is making me feel more like the criminal than the victim. No feedback on time and I am required to phone them on a daily basis to only be asked for more ridiculous information. The assessor did not even have the courtesy to call me and tell me he isn't coming.
212 replies
86 months ago
Extortionate outstanding balances
Very disappointed with the level of incompetence at DSTV , My price lock contract expired a month early and my service was cut, since then i have been bombarded with outstanding balances regarding 1 decoder that was somehow not included in my monthly debit order. Since my last debit order on the 22nd February 2019 i have made another payment of R900 as stated on the DSTV website, immediately after the payment I get an sms stating that another R760 needs to be paid, a week later this number is now at R1700. I fail to see or understand that a mistake from multichoice becomes the customers problem and that not 1 person can resolve the financing issue. I cannot be paying R4000 for 1 month of viewing where I still have to call in weekly and spend 30 minutes on each call to get this resolved. Multiple calls have been made with promises of call backs yet nobody gets back to me in an attempt to resolve the issue. All i get told is that i have to pay the outstanding balances. My question is how many times am i going to be paying outstanding balances as i pay what is stated and a few days later i have to pay again
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)