VN
Vicky N
Active since Mar 2019
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
This is the fastest service I’ve ever received
This is the fastest service I’ve ever received. I claimed yesterday and it was approved within a day. I’ve ever experienced anything less from Naked. Phindi has handled my claim before and she’s always been amazing handling it.
53 replies
3 months ago
Terrible boat company in harties
Don’t waste your money try other boat cruise options in Harties because we received such bad experience from the staff including a bad boat ride and when I complained management defended their behaviour and ignored me. We booked the champagne boat cruise for 8 people and this was our experience: 1. Safety Was Non‑Existent • There were no railings to hold onto when boarding which is a serious hazard for children and elderly passengers. • Only one life jacket provided for three children aged 6–8. • One overwhelmed staff member trying to assist everyone, unable to manage the crowd safely. 2. We Waited 45 Minutes in the Sun and received No Apology We stood in the sun with an elderly person for 45 minutes because the captain was late. No apology on the day. No apology in their response. But if we were late, they would have left without us and kept our money. 3. Staff Were Rude and Aggressive Phineas shouted at us multiple times including when I requested an alternative to a mimosa due to a medical condition. His behaviour was completely unprovoked, and management is now protecting him instead of addressing it. 4. The Food Was Not Fresh as We Got Sick The food was stale and poorly handled. Several family members had diarrhoea afterwards. Staff hovered over the buffet, policing portions and shouting at guests. 5. The Cruise Was a **** We never reached clear waters as the dam was full of hyacinth plant which they didn’t bother telling us about before booking as we don’t stay in the area. So the boat idled near the departure point the entire time. Meanwhile, the Alba and Toro Ya Me boats sailed past us with no issues proving the conditions were navigable. The captain actually hit the platform when trying to dock and he was the only one who struggled navigating through the plants and who took forever to dock the boat. 6. Forced to Board Under Unsafe Conditions After seeing the dam was full of hyacinth we asked to postpone due to heavy hyacinth.We were told postponing would be treated as a cancellation with no refund. So we were forced to board under unsafe conditions. 7. Management **** and Then Ignored Me A staff member named Jessica requested my banking details and confirmed a refund would be issued. The next day, management reversed this decision. When I disputed their false “findings,” they ignored me completely with no response, no accountability, nothing. The dismissive attitude and lack of accountability make it feel like certain customers are treated differently based on who they are. That is deeply concerning. Harties Boat Company has shown that they do not care about safety, honesty, or customer service only about keeping your money. I hope this review helps others avoid the same experience.
0 replies
10 months ago
****
My grandmother purchased her coin for R14700 over 10 years ago and was told she would get about R30k back which was obviously a lie. She requested for the invested amount back they have charged her R3000 for “keeping it for her” how do you invest money and make a loss they basically taking her money and she supposedly has to settle for the R13k all in the name of people didn’t get anything back…whatever you do do not buy coins from these people do not give them your money because they will take it
106 replies
10 months ago
Messed up my order
Superbalist got my order wrong and I logged an exchange, one of the items was refunded they didn’t bother informing me that it’s out of stock instead I had to call in. They make a mess and cover it up by offering a refund they sold my item to someone else and instead of finding a way to replace it they tell me I’ll be refunded. If I choose to purchase it again I’ll have to pay the full price as the sale has ended that’s how they treat customers it’s upsetting.
0 replies
22 months ago
Great customer service
I’ve claimed twice from naked and naked has been so helpful I got into an accident 2 weeks ago and my claim has already been approved Mukundi responded quickly at all times and the process was smooth thank you so much Naked it’s the best insurance I’ve had this far
53 replies
40 months ago
Consultant was patie...
Consultant was patient in answering questions but premium was too high for me
132 replies
86 months ago
Unprofessional
Very disappointed in their service. Placed an order 5 days ago part of it was delivered 4 days late and the cake has still not been delivered just because the drivers left it behind which means it will be an extra day late. Super unprofessional and slow responses I won't be using NetFlorist services again. I have written an email requesting a refund and will be filing a police report should it not be received.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)