Active since Mar 2019
I am writing to raise a serious complaint regarding unauthorised debits from my account after the cancellation of my policy. On 28 October 2025, I cancelled my Two Mountains policy, Policy Number: TU165574, and received written confirmation that the policy was cancelled effective from that date. The letter clearly stated that all premiums, benefits, and features related to this policy would cease immediately. Despite this confirmation, Two Mountains has continued to *****ulently debit my account since November 2025. Each time I contact your agents, I am told the matter will be escalated to the finance department, yet no action is taken, and the deductions persist. This conduct is unacceptable and amounts to unauthorised and *****ulent activity. I demand the following actions without delay: (1) Immediate cessation of all further debits from my account. (2) Written confirmation that this issue has been resolved. If this matter is not addressed promptly, I will escalate it to the relevant regulatory authorities and consider legal action.
I took a Vodacom data contract around November 2019 at the Musina Mall. I was told by the consultant that, should I wish to cancel the contract, I would need to pay fee equivalent to a one month premium. I subsequently upgraded the contract in November 2021. Today I wanted to cancel the contract, but to my surprise, I was told to pay R8,491.50. It's such a bizarre thing to ever happen to humankind because this contract didn't involve a device.
I bought a house in Taaibos, unit 116, on 29 October 2020. I moved in to the house on 29 November 2020. All was fine until I went on vacation on 19 December 2021. I returned from vacation on 03 January 2022 and found the following items damaged: Television; DSTV decoder; geyser; and lights in the kitchen, stairs area, and the toilet. I am getting no assistance from MEMS Properties except replying to my emails. I find it strange that damages of this nature happened and MEMS is not bothered at all whilst I pay a monthly levy of R 1375.23 to their account. They haven't sent anybody to come and investigate the cause for the damages; all they are interested in is that I must pay for repairs of these damages.
In January 2020, we bought a Sealy Queen bed at Sleepmaters Wonderpark in Pretoria. The bed was making a noise and we reported it to the branch. They sent an assessor to come to our home and inspect the bed. The assessor found a defect in the base and recommended that the base be replaced with a new one. Since then, February 2020, to this day, 09 February 2021, we haven't received the new base.
Samsung South Africa contacted me a few minutes after publishing my review. They constantly kept in touch with me. Eventually it was established that the microwave that I had written a review on, was not in fact with Samsung, but some third-party working with Pick 'n Pay. So I would like to convey my sincere thanks to Samsung for an absolutely commendable customer care.
I bought a Samsung microwave on 01 November 2020 at Pick n Pay Hyper Wonderpark branch. On 28 November 2020, I took the microwave back to the store because it was making a loud noise when in use. To this day, 25 January 2021, I don't have the microwave back. I bought the microwave for R2 699.00, and I don't have a spare microwave. What on earth do they think I use in during this period? The details of the microwave are as follows: Samsung 55L Microwave (Black) Model number/Serial number: ME6194ST/XFA J62K7WRN800402 I initially thought the microwave was with Samsung for repairs, but Samsung can't locate the microwave using the serial number provided. Therefore, it appears that Pick 'n Pay took this microwave to a third party for repairs.
In January 2020, we bought a Seal Queen bed at Sleepmaters Wonderpark in Pretoria. The bed was making a noise and we reported it to the branch. They sent an inspector to come at our home and inspect the bed. The inspector found a defect in the base and recommended that base be replaced with a new one. Since then, February 2020, to this day, 25 January 2021, we haven't received the new base.
On 22 December 2020, I bought a 210L freezer at Russels Bushbuckridge. The freezer wasn't working and I took it back on 24 December 2020. They didn't have other freezers for exchange so I requested my money back. it is very unfortunate to this day, 25 January 2021, I haven't yet received my money.
I bought a Samsung microwave on 01 November 2020 at Pick n Pay Hyper Wonderpark branch. On 28 November 2020, I took the microwave back to the store because it was making a loud noise when in use. To this day, 22 January 2021, I don't have the microwave back. I bought the microwave for R2 699.00, and I don't have a spare microwave. What on earth do they think I use in during this period? The details of the microwave are as follows: Samsung 55L Microwave (Black) Model number/Serial number: ME6194ST/XFA J62K7WRN800402
I never thought that buying a house could be that easy, thanks to ooba homeloans for making the process so seamless. My wife and I appreciate your service and we will forever be indebted to you. Big ups!
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.