MV
Merle E
Active since Apr 2019
32
Reviews
0
Industries
Reviews
32 reviews1 month ago
Zizaru Blue Star dont act unless promoted by the Insured
Malcom Fiellies of Zizaru Blue Star authorised by Sanlam has failed to provide service as a short term broker. Two claims have been neglected with no follow up or communication from Malcolm without my prompting. Motor claim lodged in December. Apparently still waiting for parts. Storm damage claim lodged on 25 February with report submitted the same day by electricians appointed by Santam to assist. Claim only lodged today. i receive repeated calls to tell the claim is covered, advising of excess and enquiring whether an assessor can be sent out. 6 days. And Malcolm 'thought it had been taken care of'. Poor show!
53 replies
1 month ago
Santam has no sense of urgency
Six days later a claim is finally registered after at least 10 phone calls from them. Broker Malcolm Fiellies added ZERO value and served only to delay matters. Meanwhile.... a simple electrical cable replacement hasn't taken place and I along with 3 tenants on my property, who expect the property to be secure, are forced to manually open and close a driveway gate at all hours of the day and into the night. And this review doesnt address a claim lodged in December 2026 which is still not settled and ZERO communication from Santam
106 replies
11 months ago
No response to information request
I've raised a concern with Ramona (Service agent) about lack of information, failure to provide a copy of the job card i signed and Merc's failure to notice that a fuse for the vehicle radio was missing. She has not provided the requested documentation and has not called back despite an undertaking to do so within an hour. Trying to contact Customer Service Officer Palesa results in me holding on until the phone call drops. Where's the service???
0 replies
21 months ago
Designer Plus say Take It or Leave It
I contacted Momentum Insure on Sunday 06 July regarding a burst water pipe on my roof. Designer Plus were dispatched to attend to the problem. They quoted me 3 times the price of the material, which I obtained from a quick Google search. I queried the cost and one of the workman called his manager Steven who behaved in a highly unprofessional manner telling me to check my facts and 'take it or leave it!' On the advice on one of the workmen, I bought the materials and called Momentum for them to arrange for him to return and carry out the repair. I was told that would incur a call out fee as my insurance only covers one and a return trip would be considered a second call out. Despite requests from Momentum Insure staff for him to call me he failed to do so, having misinformed them about what the content of our discussion. Steven should not be dealing with clients if he believes they are not entitled to querying quotes. Momentum Insure should also be more selective in who they appoint as their 'value added' service providers.
0 replies
21 months ago
**** ALERT
**** ALERT On Friday I was pleased to receive a telephonic enquiry about artwork for sale on the Art Images website. The caller was a lady who called herself Sonia Goldstone and she told me she was from Rainbow Architects (part of the Rainbow Group). They were in the final throes of completing a house for a client in Venezuela and had a budget of R80k available for the art. There was an urgency as the client was moving in this week and the artwork had to be installed before they arrived. I put together a proposed collection for her, she selected a number of items and requested an invoice which I sent her on Saturday morning. Within a few minutes I received a sms notifying me of a 'Direct Credit Eft Deposit into account *****' with the invoice number as a reference and the Nedbank Contact Centre number was provided. Of course that's not the usual way my bankers notify me of payments so a red flag went up. I supp**** dear Sonia with a few more photographs of art that I'm selling on behalf of clients and she selected another piece, along with suggested framing needed, without enquiring about the price. Another red flag went up. Early in the afternoon she called to let me know her driver was on the way to collect the art. Of course I didn't agree to that and told her she could collect on Wednesday, which was the day she originally indicated as her deadline. I was comfortable with that date as any payment made over the weekend would be in my account by then. Needless to say, no payment has arrived and Ms Goldstone wasn't able to take my call or respond to my suggestion that she adopt a more sophisticated approach to her ****ming. After the fact I checked the address she gave me for the invoice on Google Maps to find that its a dingy looking travel agency in Brooklyn, Pretoria. Rainbowgroup.co.za is a site that my web security warned me not to enter and a company called Rainbow Group in Pinetown, KZN is in a completely different industry. Had I done these simple checks before curating a collection for her I would've saved myself a lot of time. How stupid do these people think we are??
0 replies
25 months ago
Superior service from Jay at Absolute Pets in Bryanston Shopping Centre
I had the pleasure of being served by a young man named Jay at the Bryanston Shopping Centre branch of Absolute Pets. The item wasn't available when I went into the store and Jay undertook to let me know when it arrived.Over the next two weeks he phoned to let me know progress and offer an alternative and then finally called to let me know it had arrived. He's a credit to Absolute Pets and has won me over as a client.
0 replies
25 months ago
Qwantani exerts duress to make guests pay
I spent 4 days at Qwantani last week and whilst it has a lot going for it, including the fact that its pet friendly, I Ieft with a bad taste in my mouth following an interaction with the assistant manager Johan. Firstly, when we arrived on Monday we were placed in a chalet which was right next to one which was being renovated in haste to get it completed and ready for guests on Friday. The renovation was not mentioned in the booking process or by the reception staff. The builders used jack hammers and grinders throughout the day and constantly came over to our chalet to measure the braai dimensions and use the tap outside the kitchen window. After 2 days we asked to be moved and were given a chalet some distance away which had been vacant the whole week. If the staff were aware of other vacant chalets, surely logic would dictate that guests would prefer to be away from building activities, and not be placed in their direct path. At the very least they should be advised of the activities and given a choice. What left the bad taste in my mouth was when we checked out. We were informed that there was a fee of R100 per day for our dogs. This was mentioned when we checked in and we advised the receptionist that we were unaware of the fee and had paid the invoice received from Dream Vacations in full when confirming the booking and as such would not be paying any additional charges. Assistant Manager Johan was called and he checked the email received by my friend (who had made the booking) and confirmed that no fee for dogs had been mentioned and that no fee for dogs had been included in their invoice. We expected that to settle the matter but were mistaken. Surprisingly, he insisted that the fee MUST be paid as it was stated in their pet policy on the Qwantani website. He stated that we would not be allowed to leave the property if the fee was not paid. In other words, we would be held at Qwantani against our will if we did not fork out R1200 despite not having agreed to it. Johan conceded that error was not on our part but was an omission of Dream Vacations but continued with his stance that it was 'in the Pet Policy' that was on the Qwantani website and that 'most people' book via the website. The fact that we are not 'most people' and that the booking was not made via the website appeared to be irrelevant and he insisted that payment had to be made if we wanted to leave the resort. In the face of this DURESS we agreed to pay half the fee and once again braved 23Kms of gravel road to return home, saddened by a totally illogical approach.
0 replies
37 months ago
Excellent service from Fortunate
I had the pleasure of being served by a young man called Fortunate in Builders Warehouse in Fourways. I bought a 2 plate gas hob. Fortunate took time to connect the hose from my old hob, install the legs on the new one and remove its protective blue plastic wrapping (always a pain to take off). All this done with a smile and pleasant conversation. He's an asset to Builders and I was the Fortunate one in encountering him.
0 replies
38 months ago
No response to fibre outage
No response to connectivity outage since Thursday evening. Call logged on Friday with Mweb who have also provided NO FEEDBACK and NO ACTION. Everyone in Vuma's call centre gives the same line .....its been referred to the technical team and has been escalated. They all promise to phone back with an indication of where the ticket is in the queue and when a call from a technician can be expected. Not one of them keeps the promise. This includes Thando, Oderile, Tshediso, Luthanda, Thabang and two others who's names I didnt get. The slogan on the customer care line ... "We believe in a world where everyone is connected". What a joke!!
106 replies
43 months ago
Disappointing Stay
Review Title : Disappointing stay Review : African Sunrise Beach House is a disappointment on first impression, and continues to disappoint on entry. There's a permanent resident on the property which is not disclosed on the website or during the booking process. Although the person was polite and helpful, we would have preferred to have the property to ourselves, as expected, particularly when sun tanning by the pool. Entry to the house is via a sliding door in the TV room, protected by a rusted Trellidor, which is difficult to open. The other sliding door and rusted Trellidor on the patio is secured by lock and chain and cannot be opened at all. This somewhat defeats the object of staying in an open plan house with a sea view. Trellidor protection also adorns the windows of the main lounge and the main bedroom. We requested keys to open them so we could enjoy the sea view, one of the reasons for making the booking at African Sunrise Beach House and none were available. The Trellidor in the main bedroom is also rusted and unsightly. The house shows clear signs of lack of maintenance. Cupboards in the kitchen and main bathroom are warped and don't close properly. There are cracked tiles in the passage and living areas and holes in the carpets, which are stained. Whilst the lawn was cut, there were ****s in the garden beds, including the one next to the pool, which detracted from the sea view we were looking forward to. Lack of maintenance manifested itself with a blocked drain in the main bathroom which flooded as a result. Lee responded promptly when we alerted her to the problem but we were subjected to workmen in the house for a few hours on our first full day there, with an unpleasant odour from the unblocking process, which lingered for the remainder of our stay. Black mould, or maybe just dirt, is evident in the corners of the showers. We were unable to find any record of registration with South Coast Tourism, mentioned on the website. A framed certificate in the TV lounge is dated 2018. On the positive side, the house is in a good location, close to a beautiful beach and a nearby shopping centre. The rooms are spacious and the kitchen is well equipped and all appliances in working order. There were portable lights and candles available to use during loadshedding. The best feature is the sparkling swimming pool. If you're not put off by a sea view obscured by bars and ****s, broken and missing tiles, holes in carpets, warped, smelly cupboards, and you don’t mind hanging up your washing in a courtyard filled with dry leaves then there's a good chance you'll enjoy your stay.
0 replies
Review Distribution
5 Star
4 (12.5%)
4 Star
1 (3.125%)
3 Star
1 (3.125%)
2 Star
1 (3.125%)
1 Star
25 (78.125%)