SS
Salesh S
Active since Apr 2019
23
Reviews
0
Industries
Reviews
23 reviews22 months ago
DSTV is *******, ***** money, false advertising
Despite the intense competition, DSTV believes it is the only player in the market. They are making it difficult to use their streaming services. They modify their charges without informing us. - Their APP recently underwent an update, which makes it extremely difficult for my elderly mother to use. - I recently received a bill for R 149.00, even though I was only on the R 49pm subscription. What is the additional R 100.00 for? - I added Showmax, which was advertised at R 89pm even though it appeared on special at R 49pm. - I can't access Showmax right now since it says my mobile device isn't suitable. Why am I getting bills for more than R49 pm? Why was Showmax wrongly said to cost R 49.00? Why did all of the shows that mothers watched recently vanish from their watch lists? Please help us to quickly remedy this problem and keep in mind that there are other streaming services in South Africa. You must raise your prices and improve your service if you want to stay in business.
53 replies
23 months ago
Excellect insurance company, poor service
Ticket Resolved - Netstar Query I am really dissatisfied with Dotsure's and their Netstar department's level of service. I received a call last Friday about an upgrade for a Netstar device. Every time they improve their tracking devices, I ask why I am responsible for a three-year cancelation charge, and they never come up with a good answer. Despite being insured for seven years, it appears that Dotsure locks you into a contract. This waiver should expire after the first three years because it is an upgrade rather than a client relationship. My call was transferred from Netstar to Dotusre. Sithole helped me during my transfer from Netstar to Dotsure. In addition, she was unable to respond to my question, and my information was sent onto Tracker as an alternative without my consent. Tracker is now harassing me nonstop, even when I ask them to get Dotsure to contact me back. It appears that my insurance company, Dotsure, is refusing to help me and respond to my enquiries. I asked to talk with Anastasia, Sithole's manager, and she said she would investigate and come back to me on Monday. When I called today to speak with her, I was promised she would return my call, but I haven't heard anything. I want the call that was placed to me on Friday to be looked into, answered appropriately, and given some advice on what to do next. Why, if you upgrade our Netstar tracking devices, will we always be required to pay a cancellation charge if we choose to terminate our policy? Why did my information get sent to Tracker without my permission? Why can't Tracker send the information to you so that you can get in touch with me, and why am I bothered by them all the time even though I didn't ask for them to get in touch? Why hasn't Anastasia responded to me as she was supposed to? What occurs if my automobile develops any electrical problems as a result of Netstar constantly updating their equipment in my vehicle? I look forward to hearing from someone senior at Dotsure. Not sure if i should start shopping around for new cover?
53 replies
24 months ago
Poor service from agents at Multichoice
The worst firm to call for help is DSTV; yesterday night, I spoke with a representative for twenty minutes to reconnect my services after paying my payment following an unsuccessful debit from my account. You would be forced by DSTV agents to use its whatsapp, USSD, or APP message services, none of which would fix your problem. Would you kindly reconnect my services and look into the reason we have to fight to get help for services we are paying for? Please get your representatives to completely assist us if someone calls for assistance. You must hire employees to assist us when we call in, because we lack the time to thoroughly examine every product, app, and service.
71 replies
25 months ago
Services not rendered, but payment taken
I have recently joined DSTV stream after 4 years and regret doing so. I wish to try out their streaming services and paid for the R49pm package, funds were debited of my account immediately, but have no service since joining. I have made multiple calls, spent a long time on calls, via chat services with agents to help resolve the issue and no one can assist. I would like to be contact urgently with a resolution and advise what is going to be done for payment on no service rendered.
106 replies
37 months ago
Extremely poor service and lack of responsibility
Dischem advertises free delivery of one's chronic medications, but they don't grasp the necessity of such a service. I sent them an email to remind them of my order, and it was completely ignored. This is extremely terrible service and a lack of accountability. I followed up and said I would pick up my delivery and move to Click; I was just given the script to shift to their opposition; I did not receive an apology. I now intend to escalate all problems I've had with them to a far higher level of authority, such as sending out expired prescription, refusing to exchange a damaged item I bought, and the abjectly bad service. No less treatment should be shown to paying customers.
0 replies
50 months ago
Failure to collect returned item
I ordered a rug, however the incorrect color was sent to me MRRN-57884-JY87, I requested a replace on the same product in the correct color I ordered, I was told this is not possible, they will collect and credit my takealot account. It has been a week and I get daily messages in the morning they will be collecting, I cancel all arrangements to be at home and then later in the day they cancel the collection. Must I stay home all day waiting for a collection to happen? Furthermore I need the credit to reorder, when will this take place. I was contact on Thursday and assured this collection will get priority, yet it gets cancelled again. I want the item collected a.s.ap and my bank account to be credit immediately.
0 replies
57 months ago
Ticket cancelled without consent
A ticket was purchased, and the seat confirmed Booking Receipt Email #TKP8AT, upon arrival at the airport this morning I was advised that my flight has been cancelled. I would like a full investigation as to who cancelled my ticket and a full cash refund as this is fraud. When I got home and opened my email, there was a cancellation email sent and when I call the number 0871351351 it does not exist. Should I log a SAPS case
0 replies
58 months ago
Unprofessional and poor customer service
Posted the below review on Friday and still waiting to be contacted by Dotsure, this is the service you get when you sign up with them. Ever since their name change from Oakhurst to Dotsure the service had deteriorated dramatically. When it was Oakhurst, I have a person who assisted me when all concerns and found that to an outstanding benefit compared to other insurance companies, unfortunately you became one of them and not your company does not deliver on customer service. I was contact in May under false pretenses that this was a policy update call, however value add products were added to my profile and unauthorized debits off my account. Dotsure will never fail to send debit order collection emails to all there client reminding them to pay their debit orders each month. When I queried the unauthorized debit order I was provided with excused, the call to do my own review and when I advised them of the TCF - Recommend products which earn the most commission vs needs of the customer I was advised that they would refund me. An amount of R 1004 was since been deducted from my account without my authorisation, no debicheck presented to by bank for the increased debit order amount. I have been partially refunded and have to keep following up on my own money. I am sure if anyone misses their debit order you suspend their policy, But I must wait patiently for my money. I have waited long enough to almost get another SMS from you requesting this months payment. On Monday I was advise i will get the balance of my money with 4-5 days, today is the 5th day. If I do not get the balance of my money by COB today, I will be writing to the Ombudsman as discussed with Limetyeni.
53 replies
58 months ago
Unprofessional and poor service from
Ever since their name change from Oakhurst to Dotsure the service had deteriorated dramatically. When it was Oakhurst, I have a person who assisted me when all concerns and found that to an outstanding benefit compared to other insurance companies, unfortunately you became one of them and not your company does not deliver on customer service. I was contact in May under false pretenses that this was a policy update call, however value add products were added to my profile and unauthorized debits off my account. Dotsure will never fail to send debit order collection emails to all there client reminding them to pay their debit orders each month. When I queried the unauthorized debit order I was provided with excused, the call to do my own review and when I advised them of the TCF - Recommend products which earn the most commission vs needs of the customer I was advised that they would refund me. An amount of R 1004 was since been deducted from my account without my authorisation, no debicheck presented to by bank for the increased debit order amount. I have been partially refunded and have to keep following up on my own money. I am sure if anyone misses their debit order you suspend their policy, But I must wait patiently for my money. I have waited long enough to almost get another SMS from you requesting this months payment. On Monday I was advise i will get the balance of my money with 4-5 days, today is the 5th day. If I do not get the balance of my money by COB today, I will be writing to the Ombudsman as discussed with Limetyeni.
106 replies
58 months ago
Unauthorized debit order amount
Being ripped off by Telkom and no one is able to assist, I took out a contract more than two years ago and was advised that once the two year period is up, the monthly fee will reduce to the subscription fee only, Telkom continues to debit my account for an higher amount than the subscription fee. I am unable to speak to anyone on their 081 180 number to dispute this matter. Today I get a call from upgrades offering me another product so they can rip me off some more. I asked her if she can resolve my issue and she stated unfortunately not, she only handles sales. I asked if she can log a request on my behalf and her response was no Can someone please call me urgently to resolve this issue or will escalate the matter to the Ombudsman for resolution. Whilst I start shopping for out service providers that offer better customer service to their clients.
0 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (95.65217391304348%)