CX
Celiwe X
Active since Apr 2019
6
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6 reviews7 months ago
Useless as ever
You would think that having an app will improve their efficiency and effectiveness but that would be just too too much to ask from them. The globe, literally the whole world is aware that we have a resources issue hence the need to take care of what we have like for example water. We have been reporting a leaking pipe since July and last week they decided to close the case without even checking if the job was done. The next think my bill will be saying I owe thousands when infect its the lazy municipality workers who couldn't be bothered to follow up on a report that is likely to affect the neighborhood. These are the latest reference numbers for anyone who might care that we are spilling water all over the street and might want to do something before we are forced to water shed, since that's a thing now. Ref:F250829/1409 closed with no work done. And Ref:F250920/1128 that I just logged.
0 replies
15 months ago
***** and ********* behavior from Lewis
My mother bought a stove at Lewis Kwa-Mashu store and because it was the wrong stove for her built-in's she decided to return it on that same day. She was then told to send her documents for a return of her money and that this process will take 7 days. This happened last year, 2024 December 18. To this day Lewis has decided to ignore all emails with regards to this enquiry. The documents were emailed on the 31st of December 2024 and this meant that the money would be at the latest paid on the 10th of January, it's the 20th now and nothing. I am very disappointed at Lewis because my mother is a pensioner and they don't seem to appreciate what it took for her to afford to spend that money at their shop. This is the last time she spends her hard saved pension money on them ever.
159 replies
32 months ago
PnP selling stale baked goods online
Every time I order any baked goods from PnP I get stale hard cakes, donuts etc. I am not sure it this is a Lephalale Mall PnP thing or just a PnP to sell old goods through online orders. Its very annoying because we pay tips for deliveries on top of delivery fee.
391 replies
36 months ago
FNB ****gery!!!!
On the 24th of March, I called FNB collectors L.W.M. Debt Recovery to see if I could settle my outstanding debt. I queried about discount which they would normally give when one settles and I was give the following: "Kindly be advised that you qualified 30% discount which is R67 928.32." I had requested mail or written confirmation of this and thus the communication above. I settle and I was told it would take 20 days to remove my name from credit bureau. After waiting the 20 days I was told to wait a while as they request the letter of settlement from FNB. To which the were told I was mistakenly give a lower amount and it was short R4300.77. This I have been querying with them the so called "authorized law firm working on behalf of FNB to collect from debtor" as they were given power of attorney and me assuming that they had that I TRUSTED the information given to me by their (FNB) representative in this matter. Unfortunately it turned that not only does the LAW FIRM not have authority to give out discount but also FNB did not give them any powers to offer discounts. As if that were the case FNB should have accepted the deal made between myself and the LAW FIRM but instead FNB backtracked and demanded that they come after me for more money and that I should pay them the balance that was never picked up when I queried this matter in March wanting to settle so that my name is not tarnished. There is a recoding by the way of my initial conversation with the LAW FIRM if that is also not a lie they tell when they are collecting. I will never bank with FNB as they have proven to be crocks' and ****s that send out so called LAW FIRM to represent they when they shame people down for their hard earned money. I paid this debt off because I wanted to have good reputation with the bank I thought I would go back when when I had recovered from my covid misfortunes but Never Again will I bank with those ****s and bullies.
53 replies
85 months ago
A very ****ed off customer right now
Last month I wrong a review regarding my unhappiness about the service I got from one of the branches at Cell C. I got a call from Palisa stating that she will be handling my complaint. Last week she calls me and tells that all has been sorted and that I should get my refund for the wrongful billing this month end as she in her investigation have found that my complaint was valid and that the branch confirmed my issue by stating that I never used the Tab that I had been billed for. Now last week instead of getting my credit I get debited more that R2K for what I don't know, because as per my initial complaint my fibra was not working and AGAIN I had not SAMSUNG TAB with me as CONFIRMED BY THE STORE. My fibra was fixed last week Friday and Sunday it stopped working again. It is not a rooter issue as I tested it, it just keeps disconnected from the internet. My question is AGAIN, what exactly am I being charged for since: - the WIFI, FIBRA or whatever I am meant to get from CELL C is not working? - and the TAB has never been in my possession since after the three that I bought it?
112 replies
86 months ago
A very unhappy customer
In January I went to Cell C Fourways to get my child a school TAB, I had my spec information and everything. I got I show this the sales person who assisted and his boss Tshego. They gave a TAB that weekend and I had to back on the 16th claiming technical issues. It was submitted for repairs and I was told that because of the nature of the fault it will be settled and I can go elsewhere and get myself a new TAB as schools had opened an the child urgently needed to TAB for school. Unfortunately they did not have the right TAB available then and I went I bought myself a new one at Vodacom, which by the way I been trying to avoid doing because of previous service issues with them. I was told that I would get a call from the insurance and repair people that would be informing me that the phone had been settled would not need to continue paying for contract that I, mind you held for literally 4 days. I had paid the activation fee which was somewhere around R200 plus on the same day. Why am I so unhappy? Well I have been with Cell C for a year now as they had been supplying me with home WIFI, I have been so happy in my life as had not experienced any network or wifi issues since they took over from IConnect my previous supplies. Cell C black was my saver and my kids could do homework without me worrying about the wifi running out. Everyone in my family uses Cell C and I am on Vodacom for years now due to contractual agreements and for this fact, that I have been with them so long, I didn't want to go to them for my child's Tablet, thus I opted for Cell C. Little did I know that the service that I was gonna get was this poor and frustrating. I must admit I have never been a fan of Cell C but since my wifi supply from Cell C i have never been happier with a network supplier like I was with Cell C. Even when my banking details changed I made sure of that the first people I updated were my Cell C suppliers at the same shop by the way, because I didn't want to default on any of my payments thus loosing my most reliable network supply of WiFi. However, two months later after this debacle with the TAB, I see that I was debited for a TAB that I did not even have, the same TAB that I was told was sent for repairs and that would be settled, thus making it easier for me to buy a new one for child, because it was so early in the purchase that the issue occurred. I went to the shop on a Sunday and i was told that they can only help me on Monday as the Tshego was not in that Sunday. I asked, the same boy who assisted me the day of the purchase and that day, if it were possible to call the shop as i worked during the week. He said yes and gave me a wrong number. I eventually found the right one and called them, to which he responded that I needed to call the insurance and find out from them what is going on because he could not see from the shop. He gave me the number and I called. I found a very nice guy from the insurance team who told me that he could not help me without a case number or something like that and he said the shop should have given it to me, I told him I didn't get it and he asked if I could ask them for it. I then called the shop again and spoke to the same boy who said all was well I will no longer be billed and that he will speak to his boss Tshego, about the issue the following day. A month later again, now, I see I have been double billed for the previous month installment and this month installment. I was expecting the double billing for my Wifi as I had reversed the previous month payment as I had to query what was going on so I had no problem with that. What made me write this review, is the fact that I was billed again for the TAB that is still somewhere with CellC and that the WiFi that I was billed for is not connected, now can someone explain to me how does that work? You bill me for WiFi that you are not supplying? I have been overbilled I assume as interest incurred on previous month's WiFi usage because I wasn't billed my usual amount. I have not reversed the payment, Yet, I need to know what on earth is going on with my account. Is it now a norm for Cell C to bill for Services not rendered? I don't have the TAB that I am being billed for and I certainly do not have WiFi in my house currently, so what am I being billed for? For being a client??? Also I am sent a statement I can't view since it's not PDF format. My account number is Account # ********** 34 GPJOH314431 is on the barcode of the job card Unfortunately I could not attache a signed job card as proof on this.
168 replies
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1 Star
6 (100%)