SZ
Sabelo Z
Active since Jun 2019
16
Reviews
0
Industries
Reviews
16 reviews25 months ago
Guardrisk Can do better as one of the best
I am writing this review with relief knowing I got my cellphone that makes me happy, they can do better by explaining further on what qualifies a claim and do follow ups on claiming clients that will increase better service and the insurance highly recommended
58 replies
26 months ago
Huggies Gold are the best
The nappies are best as they have shown their capabilities especially at night. The sheets in the morning are dry when using Huggies Gold and they bring comfort and reliability compared to other nappy brands. Huggies Gold is by far the best nappy for newborns and toddlers. AMAZING!!!
0 replies
26 months ago
Speed it up
They have turned my disappointment into approval,happiness and satisfaction, Thank you for everything
56 replies
26 months ago
Mr Price Insurance Claims Administrator deliberately delays process
Good day I am writing this review with great disappointment as the people who helping are with approving my claim for a cellphone insured, Last week Monday I sent all the required document to Mr Price Insurance then Ibrahim who rep**** that he will be assisting, then I forward the email with all the required documents to Ibrahim on Wednesday when I did a follow up then an Auto reply email stated he's out of the office I must liaise with Nqobile. Nqobile didn't even bother to reply to my email or even do anything. Friday I send an email to Ibrahim asking him what's going on what's the process, he reply with you need to send policy number or ID to be assisted. I was so angry when I rep**** because I have sent him everything on Monday and that's how *********** their are. Asking for something that was already given to you??? So what are these people paid to do just so you know after that email. That's when I got a message that my documents have been registered and a friendly consultant will call me, I waited the whole day for nothing. EMPTY PROMISES, NO PHONE CALL, NO FOLLOW UP, YOU HAVE TO KEEP NAGGING PEOPLE WHO DEBIT YOUR MONEY FOR SOMETHING YOU ENTITLED TOO. This is *** service as their timeline and response to client issues is zero, no customer service
58 replies
30 months ago
Someone is using my address
Hi, I, am writing this very upset and angry at how HYPA Vuma Fibre is handling my issue. My wife spoke to their sales agent Lesego who advised my that if we pay for VUMA we will get installed even if our address is not showing on thr system he will use another address then she can change it later when the cable is installed. She paid R400 and on the day of installation she was told the address is incorrect. That's was on the 11 October now it's the 31 October and still I am waiting for the address issue to be fixed. What I, am failing to understand is that HYPA VUMA FIbre installed our address to another house so how come they make people pay for an installation while they haven't checked if my address appears or it's not connected to anyone and how come my house is connected to another house address. It's been for 3 weeks just change an address this poor service. I spoke to Bianca, Lesedi anx others who can't tell me when is this gonna be fixed. I work from hone usong internet now this month I paid HYPA VUMA fibre only not to get installed and I had to buy data which is expensive to my pockets now. Customer service and Technical support is useless to customers with HYPA VUMA fibre I've spent lots of money calling them with no assistance, very poor and appalling service. I want my R400 as this house using my address I might be paying for their service while I bark to a customer and support team who are paid to talk ****. My address appears on their system why it takes them 2 weeks to change my address or to cancel the house using my address. This bull****. I have kids who need to do school research and I am falling behind with work as some times I experience network issues with Cell C and to keep explaining to my kids HYPA VUMA fibre stories its ***.FIX this ****. How come VUMA HYPA fibre installed my house to another address and did they approve such stupidity. My HYP43319 number Call me 0686835324
0 replies
31 months ago
No info, rude customer service and dont care attitude by attitude
Hi, I am Sabelo Zwane I have recently lost my mother late July, so later this month in September its when I have time with other things. Beginning of September I sent a claim my mother took for us, then I was informed by Lucky it will take 14 days to process a claim .I had to go retrieve my mother's file at the Hospital for R424. After 18 days I called SanlamSky because they did not communicate via sms /email /call to let me know if there's anything outstanding or how far am I with the process.I called again and I spoke to Babalwa who escalated my call to clamis as she stated its not processed. Then coloured lady from claims got on the call to state that a medical certificate has to filled in by the doctor that was last week. Then she emailed the form. Now I have to go back agian to the hospital to pay another R424 to retrieve my mother's file so that the doctor can write a detailed medical certificate now I have paid R848 because SanlamSky was negligent in giving me every form required. I have completed the form with the doctor then I called SanlamSky again this morning to find out where can I send this medical certificate as I wasn't informed where to send it and then a lady by the name Abita she was helpful and she gave me an email. This afternoon I call again to find out the document was received and they said yes. Then I requested to speak to claims department then she stated that claims doesn't have a direct line then I requested a call back then she gave it a cold shoulder.POOR SERVICE AT ITS BEST. I want to inform SanlamSky that I want my refund of R424 for that medical certificate they informed me about after 18 days and the person who first received my documents and found out that something was outstanding should have communicated with the claims department. The inconvenience of waiting 18 days for nothing then paying again R424 because of SanlamSky negligence is really despicable. I ask the lady I was speaking to this afternoon about the process now as I have waited 18 days for nothing, she said she doesn't know. WOW REALLY WHAT ARE THESE GUYS PAID FOR??!!! So SanlamSky doesn't train their customers service agents on giving correct information let alone the claims department who knew something was outstanding by never came back to me. Poor service, no communication via sms/email /call/ just pure silence. And if I didn't call SanlamSky after 18 days this means I would have waited even longer. HAI SUKA MAN!!FUTSEK!!! I need someone to call me back and inform me on my refund and how long is the process now after waiting 18 days to 24 days with no communication what so ever. I've just made a phone write now spoke to Mbali she was rude and she doesn't have telephone etiquette she must go back to training and she claims the process takes 6 months now other state it 14 days and Babalwa said a medical certificate is not required when the person passed is natural death, that Sanlam call center is bull****. DONT TREAT GRIEVING CLIENTS LIKE PUPPETS . I SHOULD BE GRIEVING BUT HERE I AM BUSY ESCALATING BAD SERVICE FROM A COMPANY THAT HAS DONE THESE PROCESSES A MILLION TIMES. My number is 068 683 5324/063 444 3135 My email is zwanesabelo89@gmail.com
262 replies
35 months ago
Bad service with insensitive treatment
Morning I am writing this review because I am really upset and angry with ABSA branch in Dobsonville. A few years back my mother was diagnosed with Dementia but before she got ill she gave me signing powers on her banking account, not knowing that my mother had issued a new ID back then which I presume she thought she had lost her older ID. I started handling my mother's banking with no hassles for almost 9-10 years while I was presenting her old ID because I had to make new cards, handle issues if I experience them. Recently I had an issue with my mother's ID when I went to the Dobsonville ABSA branch then I met this rude lady she was new and my issue was that my mother has a funeral cover which is in errors please sort it out because they debit for the policy before money comes in. Then she tells me I need to bring the latest ID of which I didn't know anything about. So I've been using my mother's older ID for 8-9 years or so why are you seeing this now. She then said I need to fix this and I was upset because I have never had issues before regarding my mother's ID. I told her my mother is bed riden and She cannot go to home affairs only if you so this issue years ago while mother could walk it would have easier. She went on to make it an issue. I then brought proof from my mother's private doctor that she's ill and cannot reason or do anything for herself she didn't help me. I made research and I discovered I don't have to bring my mother's ID I just have to bring mine or her banking card. Yesterday I went to do a transaction on my mother's account then this bank teller was very helpful but the customer consultant manager had issues because she was there when I was upset with the other lady who started this whole ID issue. I hear them speaking on headsets that there an ID issue but went on to do the transaction for me then then she blocked me on my mother's digital access on my app without informing. I was at the bank for almost to 1 hour 30 minutes just to get assistance yesterday. Now I have to go back again. I am so upset and disappointed with ABSA Dobsonville Branch because I would share my story about my situation for years and now giving suddenly an ID issue after so many years with my mother's signed me to have power of attorney in her account. It's one thing to see your mother ill everyday but to have so much insensitive people especially that lady and the customer consultant manager I am so angry. I had to speak about my mother dementia in front of the whole customer service with customers behind me just because they started this ID issue. So much insensitive treatment from them and to wake up being blocked from the app is upsetting. Please call me on 068 683 5324
265 replies
39 months ago
Misinformation and dishonest
Direct Axis is ****.**** . My mother made call a in 2021 July/August regarding her personal loan she was advised the loan term was due in December 2022 . Then one year later my mother gets debited last month so angry so she reverse the debit order until she finds clarity on what's going on . We call this morning speaking to Odele she states my mother is in errors so I ask how since her loan term has ended. She states my mother signed a contract there's nothing she can do as she is paying 5 year loan for R122,993 loan term for R2300 a month of which in my calculations that makes R138 000 .This is fraudulent as the loan term has ended please get someone who will get that call from 2021July/August that details my mother's loan term ending in 2022 December by another agent. 0763143087 Why is Direct Axis agent talking 2 different stories? We spoke to Odele from Collection but they can't explain why that other agent said my mothers loan ends December
146 replies
39 months ago
Fraudsters and misinformation and dishonest
Direct Axis is **** company . My mother made call a in 2021 July/August regarding her personal loan she was advised the loan term was due in December 2022 . Then one year later my mother gets debited last month 2023 so angry she reverse the debit order until she finds clarity on what's going on . We call this morning speaking to Odele as she stated my mother is in errors so I asked how since her loan term has ended. She states my signed a contract there's nothing she can do as she is paying 5 year loan for R122,993 loan term for R2300 a month of which in my calculations that makes R138 000 .This is fraudulent as the loan term more than whats she stating please get someone who will get that call from 2021July/August that details my mother's loan term ending in 2022 December by another agent. Direct Axis is a company with no integrity and honesty to the clients they will do anything to keep people paying for the same loan over and over so unprofessional.
0 replies
39 months ago
Fraudulent and misinformation
Direct Axis is ****.**** . My mothemother made call a in 2021 July/August regarding her personal loan she was advised the loan term was due in December 2022 . The one year later my mother gets debited last month so angry so she reverse the debit order until she finds clarity on what's going on . We call this morning speaking to Odele she's my mother is errors sso ask how since her loan term has ended. She states mmy signed a contract there's nothing she can do as she is paying 5 year loan for R122,993 loan term for R2300 a month of which in my calculations that makes R138 000 .This is fraudulent as the loan please get someone who will get that call from 2021July/August that details my mother's loan term ending in 2022 December by another agent. Why is Direct Axis agent talking 2 different stories? We spoke to Odele from Collection but they can't explain why that other agent said my mothers loan ends December 2022. Please don't take anything from Direct Axis their fraudsters who reap people off to thetheir business.
146 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
1 (6.25%)
3 Star
1 (6.25%)
2 Star
1 (6.25%)
1 Star
11 (68.75%)