MM
Mahomed M
Active since Jun 2019
200
Reviews
0
Industries
Reviews
200 reviews3 months ago
Inappropriate deceit
Liza Breda please check no reply since last year client unable to register vehicle no update received to date.
0 replies
4 months ago
Customer service required please
NATIS not received to date please reply expected time of receiving this document to register vehicle.
0 replies
10 months ago
Ineffective and inefficient servives
Unable to pay my account in the today pat already 6 months since have reported to no no avail
106 replies
13 months ago
Inefficient services
Vodacom application is still faulty does not work has to find alternate method with much inconvenience Have screenshot error and emailed to those concerned instead of closing the ticket the Vodacom.consuktant cannot hear because she has a radio so loud.
53 replies
13 months ago
Inappropriate deceit
Good morning, Dear Mpho Phatswane, Sheila Naidoo, Mazwi.Zuma Matlhako Molepo I hope this message finds you well. I would like to bring to your attention that the contract has now been completed. As advised by you MTN they have terminated the contract. However, to date, we have yet to receive any credit note or the consolidated reconciliation statements that were requested by our accountants and attorneys since last year. We kindly request your prompt response regarding this matter. Looking forward to your feedback. Kind regards, Accounts Administration
0 replies
14 months ago
Inappropriate
Subject: Payment Issue on VodaPay Application and Unhelpful Support Dear Vodacom Support, I am writing to express my frustration with the recent experience I had while attempting to make a payment through the VodaPay application. Last month, I made a payment without any issues, but this month, I encountered difficulties. Each time I try to complete the payment, I am being redirected and continuously logged out, making it impossible to finalize the transaction. Furthermore, I reached out for assistance but was met with negative remarks from an agent named Dishebo. I was disappointed by the lack of expertise in resolving the issue and did not appreciate the lack of support in ensuring that I could make my payment on time. I would greatly appreciate it if my issue could be escalated and properly addressed by someone with the appropriate knowledge and expertise. Ensuring a smooth and timely payment experience is essential, and I hope this matter can be resolved quickly. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, Very concerned client
106 replies
14 months ago
Inappropriate deceit
Subject: Clarification Regarding Natis Delivery Dear Liza Van Breda, I hope this message finds you well. We are writing to address some confusion regarding the delivery of the Natis. As per your email, it was confirmed that the Natis would be delivered to our address. However, when we called today, we were informed that the delivery had not occurred, contrary to the confirmation we received via email. This discrepancy has left us unclear on the status of the delivery, and as a result, we are currently unable to proceed with registering the Natis in our respective names. We kindly request clarification on the matter and would appreciate an update on when we can expect the Natis to be delivered. Thank you for your prompt attention to this issue. Best regards, Very concerned client
0 replies
14 months ago
Inappropriate deceit
"We have not yet received the necessary notification to provide the expected arrival date, and this cannot continue to be delayed indefinitely. Additionally, we have already brought to your attention that the driver's side window is not closing properly. This issue was never listed as a fault during our entire transaction. As a loyal buyer, we believe a basic level of courtesy should be extended, especially given that we have always met your demands. If this inappropriate behavior continues and clients are misled, we will have no choice but to consult with legal professionals. Consumers should be aware of this situation."
0 replies
14 months ago
Not receiving policy schedule updates
Please update my email Address as discussed no policy MT24257398 schedules being received to date.
159 replies
14 months ago
Inappropriate Deceit
Dear MTN I hope this message finds you well. I’m writing to express my growing frustration with the lack of resolution I’ve encountered regarding my issue. Despite multiple attempts to contact the call center with likes of Mpho Phatswane, Sheila Naidoo, Mazwi Zuma, Matlhako Molepo all I have received are automated responses. Additionally, my efforts in-store were not met with Karabo Sizwe a similar lack of no support, despite providing all with relevant information to cancel a 36 month completion of contract on last year the 4 th of December 2024 which left me feeling like I was hitting a brick wall both with call centre they don't answer their phones automated AI responses since the 29 th November 2024 have been in store and nothing was done to my surprise beware consumers this is how MTN deceived their clients consultants require commission hence cancellationof a completed contract affects their commission hence the procedure was not completed both in store and on the call centre have provided all information of the inappropriate deceit to Icasa the ombudsman this is the only time MTN has now taken seriously however have given prior notice already last year Tommy surprise no credit note issued to date only another invoice when liased with Mpho Phatswane this year she deceived me further. As a result, I’ve escalated the matter to the ombudsman to seek further assistance and ensure that future consumers do not face similar challenges. It seems that MTN's sales team is more focused on commissions than on providing proper customer support. This, coupled with the fact that I’ve already provided all the necessary information, makes it extremely frustrating that MTN continues to interrogate me as the client. Furthermore, I’m left wondering: What is the purpose of the reference numbers provided by MTN if they do not lead to any meaningful resolution or communication? I trust you will assist in resolving this matter promptly, as I am a very concerned customer who feels deceived. As per the reviews have noticed many faced similar challenges hence the only reference numbers received automated AI On Fri, 29 Nov 2024, 22:33 , <noreply@mtn.com> wrote: Y’ello, Mahomed Hassen Thank you! We have what we need to get started. A Consultant will be in contact soon to discuss your request. Your reference number is 114345 Thank you! We have what we need to get started. A Consultant will be in contact soon to discuss your request. Your reference number is 114811 Please note this in effective and inefficient services is not only rendered in store month end it's across the MTN platform to small to serve all hence most clients are neglected. Have had this MTN contract since ,2007 to current 2024 have always paid up timeously and this is how MTN deceived clients when we request to cancel upon completion of the said contracts. Kind regards, M Hassen A very concerned consumer
0 replies
Review Distribution
5 Star
1 (0.5%)
4 Star
7 (3.5%)
3 Star
4 (2%)
2 Star
2 (1%)
1 Star
186 (93%)