Active since Jun 2019
I, Ngwenya Simon Given (ID: 9301165736086), deposited R3900 at a Capitec ATM. The machine showed “verifying notes” and then went offline while my money was still inside. After about 15 minutes the ATM came back online, but the deposit never reflected in my account. I reported the matter to Capitec and was given IR No: 06007700, with a promise that it would be resolved within 24 hours. The issue is still unresolved. I urgently need this money due to a family crisis, as I am the breadwinner and intended to transfer the funds to my mother. This situation has caused me severe stress. I am requesting an urgent investigation and immediate refund of R3900.
Got excellent service from Juanre Hiepner at WeBuyCars Rustenburg. Thank you very much
On 23 October 2025, at approximately 19:30, I, Ngwenya Given, with contact detail 0684494131, residing in Terenure, Kempton Park, approached the KFC Kempton Gate Mall Drive-Thru to purchase a Streetwise 2 Pap meal. After placing my order, I was instructed to wait 20 minutes for my meal, following an initial 5-minute delay prior to ordering. When I raised my concern regarding the excessive and habitual delays, the manager on duty, identified as Joyce, responded in a discourteous and dismissive manner, instructing me to “go to another branch” if I could not wait. This conduct constitutes a dereliction of duty and a violation of the imp**** contractual obligation to provide prompt and courteous service. Such behaviour and inefficiency amount to a breach of Sections 54 and 55 of the Consumer Protection Act 68 of 2008 (CPA), which guarantee every consumer the right to timely, efficient, and quality service and prohibit suppliers from rendering service that is defective, unreasonable, or substandard. This incident, coupled with repeated occurrences of similar service failures, evidences a systemic pattern of non-compliance with the statutory duties imposed by the CPA. The branch’s conduct further contravenes Section 48, which prohibits unfair, unreasonable, or unjust conduct by suppliers, and Section 3, which enshrines the principles of fair dealing and good faith in consumer transactions. Accordingly, I hereby demand formal remedial action, including a written apology, a management review of operational inefficiencies, and the implementation of corrective measures to ensure future compliance. Failing a satisfactory response within seven (7) business days, I reserve my right to escalate this matter to the Consumer Goods and Services Ombud and to pursue further legal remedies in terms of Section 69(d) of the CPA.
I, Ngwenya Simon (ID: 9301165736086, Contact: 0684494131), formally request a restructuring of my current loan agreement with Capitec Bank due to missed instalments over the past two months. I propose an extension of the loan term by an additional two months to regularize the arrears and resume compliance with the original repayment terms. Despite multiple attempts to resolve this telephonically, I have received inadequate assistance. I hereby request written confirmation of receipt and a revised amortization schedule reflecting the extended term. Please treat this as an urgent request to avoid further delinquency or adverse credit reporting.
Refusing to take their battery that has warranty and they ****med me
Good day My name is Simon Given Ngwenya with identity number 9301165836086, I have loan with capitec bank of R130k and now it’s 2 years paying it however the amount doesn’t go down now I’m on R110k and I pay R4800 every month and I want to understand what’s wrong bcz at Kempton Park branch those unprofessional consultant can’t help herein
Good evening My name is Simon Given Ngwenya and I complaining about Capitec Bank whereby I paid up one of loan that I took from them therefore after paying on the system still indicate I owe them R200 which I believe it’s a ****. I then spoken to one of capitec bank consultant and told me she will not be able to help and give me settlement letter. To prove that I paid in full they also send me the mail to confirm my payment.
Good day I just settled my capitec loan today with reflected I owe R5299.35 however after paying that amount they say I owe them R127,40 and when I’m trying to settle it it reject payment. Capitec is a ****
Good day I want to close Capitec bank card due that they over charge me because every month I realised they’re bank charges is over R500 and I requested them to block other debit order that I don’t know off however the consultant failed. I have a loan with capitec bank and dearly I paid them last month in time but it seems I didn’t pay hence they increased the balance. I will be using discovery bank and netbank from now onwards. South Africans stop using Capitec Bank it’s a ****.
Good day, I joined MiWay car insurance and i cancelled it as soon as they told me access fee will be R15000 and yet is still reflecting on my credit score and would like it to be removed immediately because it affects my credit score. I directly phoned the but the consultant refused to cancel it and I’m the one who is being prejudiced herein. Their service is very poor and I decided to opt for Discovery
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