JA
Justin A
Active since Jun 2019
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
I would like to write a review about King Price Insurance:Justin Chan assisted me with my cover
I would like to write a review about King Price Insurance:Justin Chan assisted me with my cover. I'm impressed by his level of service and patience. Appreciated .thanks Justin
53 replies
18 months ago
Worst service ever
Internet down , called in to have it resolved , never experienced such bad service , when requesting an eta on resolution was informed 72 hr . Literally no regard when I explained I work from home an required the line im debited for each . Was told there is no contact number for the infrastructure provide vumatel and no standby when asking if they have. Agent I dealt with is Noma of Vox, sarcastic and dismissive. Worst customer experience I ever had . No communication of any outage or Maintenance was communicated . If it not an issue of not getting the speed you pay for , it's and outage , and the worst agents you need to deal with . Everyone do your self a favor and not go with this service provider .I personal will be start the process of getting another service provide. What a joke , no shame they will take your money but when you need you service working as it should they don't care. Shame on these type of business. The MONEY WE PAY KEEPS YOUR DOORS OPEN AND PROFUTS IN YOUR POCKET AND THIS IS HOW SOUTH AFRICAN CITIZENS GETS REWARDED . BAD SERVICE AND EVEN WORST CUSTOMER SERVICE. WHY TAKE THE JOB IF YOU DONT WANT TO DO IT . JOKES
159 replies
31 months ago
Internet issues and customers service disinterested
My fibre went down just before 00:00 I contacted Vox support where I spoke to an agent indicating he logged a ticket . At 10:00 the next day I followed up to find out that no ticket was logged . I requested to speak to a manager as the agent I was speaking to was disinterested in resolving the issue . I was then told the matter will be escalated as my link could possibly be cancelled. I followed up using the chat bot and chatted with *Abdul Valley*: most pathetic customer service agent. Have send repeat messages just to receive a response . And chat ended with out a resolution. After the forced migration from busy buy to Vox . It is just endless issues . First had to wait on my home being reconnected and now internet down . The level of service offered is a joke . Dependent on a secure connection as we work from home . But when you have to deal with a service provider that can't even give you the reason for the issue or resolve it In a more reasonable time frame , Pathetic. Who ever is even think of using Vox as a service provider should think twice.
393 replies
37 months ago
Surfshark cancelled subscription yet debited .
Cancelled in app, confirmation email of subscription cancellation recieved , app indicates end date 6th May 2023 . Yet I still get debited, contacted support and in app chat for assistance and explanation, was made out to be a **** saying I renewed the product . Sent all screen shots in real time of my app , yet still justify taking my money with out my consent. I regret using this services , but won't make that mistake twice. Now I have to see next month if this will occur again cause I received the same cancellation confirmation email and I am not to sure I can trust anything that is communicated. Can't control your choice to cancel, cause I did yet was told I didn't .
0 replies
38 months ago
Renew tech offered by M-sure
Avoid renew tech , on taking out this policy I was told one thing but recieved complete opposite, I subsequently cancelled this policy . And don't expect a refund , aviod these scammers.
53 replies
42 months ago
Non services
Dear JUSTIN Your complaint reference C-20707819 has now been closed. Please contact Basani Hlungwane 113 303 031 for further information Please provide feedback on the service you have received. Good OR Bad At Absa, we are committed to giving you exceptional service. Yours sincerely Absa After my complaint on hello Peter. I was told I will have issues raised addressed. I have subsequently recieved this message saying it's closed. But have not received assistance with my requested information. I regret choosing this bank for this level of services . Non service , pretending to be handling it. Joke ( At Absa, we are committed to giving you exceptional service) I will take this matter externally cause clearly they just not bothered.
133 replies
42 months ago
Poor to no existing customer services .
Email home loan assistant,no response. Emailed action line no response. Called in during trading hours phone just rings no reply. I just moved over to absa from fnb . And I regret the choice I made. If this is the level of services provided, unprofessional. As yet I have recieved no feedback on any of the request I sent . Have to deal with individuals that are not interested in customer services ,or don't understand the concept. Pathetic services . And to deal with Claudia Shell ,days now not even a response just automated message for general enquiries call in your email has not been forwarded to any one. Jeez.
266 replies
61 months ago
Vodacom fibre cancelation nightmare
The most pathetic customer service i have ever experinced in my life. They generate service request on after the other but do not deal with the issue. After numerous calls and emails i final recieved my cancelation quote two months later. Was told they need one calendar month to complete cancelation its been two .and they continue to debit my account though the line is inactive and there initial calendar month is past. Emails sent is not replied to and if a response is recieved the issue is not dealt with they would refer to one calendar month . Which shows they do not take the time to investigate or bother to read emails sent by customers. I will never i my life deal with vodacom again.and anyone else thinking of dealing with them must think twice.all you will get for your money is stress. So this month my month to month contract should be canceld .but i will still be debited for the data and pay the cancelation qoutation. Please take note my cancelation qoute does not get recalculated due to payments debited of my account. Nope they just steal that out of my account . I must pay for there incompetence . BUT WAIT ONE CALENDAR MONTH maybe it will be canceled maybe it wont . And try and email CEO ,and we all know it actauly CEO complaints team handling those emails,they too will just send the same email we sorry for your experience,we will investigate the matter .in the mean time there hand is in your pocket. Disgusted,do they know of care that we still feeling the burden of this pandemic financial. I work fromnhome and require my fibre line . Moved homes but now with MWEB ,we the time was taken to explain each aspect of what i am getting and what us expected of me.no surprises. Do you have no pride when going to work.customer calls in you not doing us favours we pay for service and not for your attitude or lack of empathy. Disgusting and dissapointed at the service i received,and i promise they dont care cause profit before customer service .
212 replies
82 months ago
Dstv help desk not helpful at all.
Reference number :1522564 After numerous emails to dstv help desk for assistance cause there customer care is utterly useless. Cynthia Chauke the agent that emailed me back regarding my request did not even take the time to read the emails i sent befor replying,her reponse indicated that as none of my points raised was answered. - why i owed R61 when i payed subcription in full -why price lock numbers thier agents gave me did not work. - why E16-4 error continously comes up and im forced to contact dstv . -Why i am unable to use the self setvice option as my smart card number i cant add. -why i have to subjected to rude and unprofessional agents when contacting supposedly customer care. And that just naming a few . I am disgusted , i signed price lock agreement on compact and pay for certain services that comes along with it dstv has not met thier side of this agreement. I will be lodging a formal complaint with Ombudsman . Anyone that is considering taking price lock deal or even opening subscription with dstv should not cause you will getting no customer service , and unprofessional staff on all levels .
0 replies
83 months ago
Port servive
29/05/2019 called in to customer service in regards to confirming balance need to pay for Month of May. I was put through to agent named (Samkelisiwe Ndmande) where i was subjected to poor phone etiquette and placed on hold without any warning after holding for a few minutes the call was dropped by her.after all these years with dstv is this the kind of service you offer. I subsequently received response from there help desk say they will deal with the matter and get agent to call me , it's the 29/06/2019 and as yet I have received no call or response. Today I got a SMS for amount to pay that they can send on time but when it comes to customer service they don't care.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)