EB
Edward B
Active since Jul 2019
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
#ABSA #Your Life Does NOT Matter
To date I still have not received any feedback from Thami Mkhabela, that is currently the Branch Manager at ABSA Rosebank Mall regarding ABSA not paying my retrenchment insurance claim that they have approved resulting in ABSA threatening legal action against me for not paying my monthly payments and reporting this resulting in a negative credit record that prevents me from seeking work in several industries and also preventing me from signing a lease agreement due to the negative credit record. Having approved my retrenchment claim that is supposed to cover me for twelve months, ABSA now refuses to pay the overdue money owed to me, more than a year later, because as in their own words (email communication to the Ombudsman), several staff members failed to process the claim correctly to begin with and after several complaints at branch level and even throught the NFO, state that due to the said employee (name included in the email communication), they cannot correct the mistake as it is the faulty staff members fault. Why promote life, dissabilty, and retrenchment insurance if you are not even commited to honoring a claim that you have approved? It would be best for people to either get insurance at one of several other insurance providers or rather seek to obtain access to credit from other banking institutions that is still honorable! I will be posting this same enquiry on Hello Peter. To date, ABSA still have not come back to me to apologize for this incompetence or to commit to rectifying the mistake, causing severe financial and emotional distress, threatening to cancel my life insurance because of their own non-payment of said policies that is supposed to cover me in this exact instance.
106 replies
6 months ago
#ABSA #Your Life Does NOT Matter
ABSA, having approved my retrenchment claim that is supposed to cover me for twelve months, now refuses to pay the overdue money owed to me, more than a year later, because as in their own words (email communication to the Ombudsman), several staff members failed to process the claim correctly to begin with and after several complaints at branch level and even throught the NFO, state that due to the said employee (name included in the email communication), they cannot correct the mistake as it is the faulty staff members fault. Why promote life, dissabilty, and retrenchment insurance if you are not even commited to honoring a claim that you have approved? It would be best for people to either get insurance at one of several other insurance providers or rather seek to obtain access to credit from other banking institutions that is still honorable! I will be posting this same enquiry on Hello Peter. To date, ABSA still have not come back to me to apologize for this incompetence or to commit to rectifying the mistake, causing severe financial and emotional distress, threatening to cancel my life insurance because of their own non-payment of said policies that is supposed to cover me in this exact instance.
106 replies
7 months ago
ABSA: #Your story matters - NOT!
Having survived a near fatal accident, I submitted a temporary disability claim with ABSA bank. Following up after two weeks to confirm that no other documents are required, ABSA at first claimed they did not receive my claim. Then several more weeks of following up after being promised repeatedly "only two more weeks" I had to wait two months before receiving a payment. After subsequent retrenchment due to my injuries, I tried to find suitable work that could accommodate me while I recover but was not successful. Submitting a retrenchment claim was supposed to be my lifeline, covering my loan payments and receiving a small amount of money to buy basic groceries into my credit card never realized. Instead, ABSA took four months to process my claim, failing to provide ANY communication. Only promises of "we will get back to you in five days". I am still awaiting payment of the outstanding amounts and will now have to resort to legal action. My negative credit record due to ABSA's failure to honor the payments of my Credit Life prevents me from securing a rental agreement, putting me out on the street. The overdue payments could have covered much needed rehabilitation. And the list goes on. This is the story that ABSA wishes not to tell. ABSA's failure to treat their clients with dignity and respect is evident in the fact that complaints lodged are not even responded to. "We will respond in two days." Just another lie! I now understand that the convenience of an insurance policy with a bank that has been loyally supported for generations was the wrong choice. It is time for change. I am looking forward to Revolut to enter the South African market. https://businesstech.co.za/news/banking/838291/major-international-bank-heading-to-south-africa/ After reporting the matter to the Bank Ombudsman, ABSA took nearly 10 months to provide proof of payments that were made, delaying the process on purpose. An offer of R1500 was made when the outstanding amount was in excess of R14000. The Ombudsman's recommendation was to pay the outstanding months (two months on my loans and four months on the credit card. Two weeks ago, I received an email stating that ABSA will not be making any more payments. It is clear that ABSA is of the opinion that they do not have to honor an instruction from the Ombudsman and is of the legal opinion that when they delay the processing of a claim (evidence submitted and confirmed by the Ombudsman) the effective date of payment will only kick in once they "feel like" completing the claim. My story might not matter to ABSA, however the fact that ABSA is comfortable with delaying the processing of a valid claim should be made known to all ABSA clients as there are other insurance companies out there that will honor the agreement of covering a claim from the effective date in the event that the claim is submitted in full and at the earliest convenience.
318 replies
22 months ago
Lack of Warranty Support contact email
I purchased a Microsoft Desktop 2000 Wireless Keyboard and Mouse from Computer Mania. Instead of honoring the warranty, I am expected to contact Microsoft directly, however there is no way of requesting support for my faulty Microsoft product as their support only covers the Surface and Xbox products.
0 replies
53 months ago
AVG Can Pop Off!
I am receiving constant sales popups that disrupts my workflow throughout the day! I even received an email from AVG wanting feedback on my interaction with one of their sales people... I did not receive any communication! If it was not for all these pesky popups and misleading requests to use their other products, I might have considered to renew. I am rather using a different competing product that is both cheaper and offers all the other goodies at the lesser amount. What a treat!
0 replies
83 months ago
No more tomato sauce and other condiments with orders
The Somerset Mall branch in Somerset West never have tomato sauce sachets available and seldom have salt in stock either. Today I had to wait almost 20 minutes for a KFC small bucket. My bucket appeared 5 minutes after ordering, but I had to wait as the server was struggling to match prior orders and she insisted on filling the orders one by one. Every time I am there and ask for a tomato sauce sachet the server makes as if she is checking for stock and then comes up saying "Oh, we are out of stock." Needless to say, the chips was dry and cold when I got it...
0 replies
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