AB
Aliyah Binkowski-Dimier
Active since Jul 2019
5
Reviews
0
Industries
Reviews
5 reviews43 months ago
Amazing Service!!!
Absolutely amazing service and amazing staff!!! Shirley in the dinning area was absolutely incredible! My husband and I went for the buffet breakfast and Shirley ensured we were happy and attended to. It is by far, world class service from Shirley. Anton in the upstairs bar is amazing too! Definitely a wonderful mixologist with an eye for detail. Would definitely recommend this hotel, the staff and the service for anyone who actually wants to experience world class service.
133 replies
50 months ago
Horrible quality of products and horrible service -Swarovski Canal Walk
I am currently a very unhappy with the Service I have received from Swarovski Canal Walk store. I bought rings from the store in December 2021. Which the salesperson advised me not to bath or shower with the rings. I barely wear the rings as I wear the rings only on weekends, which I also do not bath or shower or submerge the rings in water due to the warning provided. However, I had to swap out one of the rings in January 2022 as it started to discolour. Then the swap our ring also started to discolour and become Bronze around the 2nd week of February already. The ring also caused an allergic reaction on my skin for some odd reason. However, I did not have time to go back to the store as I have a full time job, 2 kids and a million other things to maintain. I went into the store yesterday, finally to ask what is the best way to resolve this issue and if we can swap out the ring as the ring is not even two months old. I also asked if the other band can be swapped out as it started to do the same thing. There was only 2 ladies in store, Ameerah and Lauren, who stated that they do not have the authority to do anything abut the situation. Lauren actually had the audacity to get frustrated, which was very apparent and also to shrug her shoulders at my concern about the quality of the product. None of the ladies seem to care about customer service or creating any ease around the situation. Ameerah also had the nerve to tell me that it could be the sanitisers that cause the discolouration in the product, which I would have loved to be warned about at the purchase of the product as I would not have bothered wasting my money in that case. As everywhere you go, your hands will get sanitised. The ladies then proceeded to take my details and advised that a manager will call me back today,(Monday 14th March 2022) which it is now 15:46 pm and I still have not heard a single word from Mornè, who is the store manager, or any staff at the Swarovski Canal Walk Branch. I know Swarovski does not provide refunds as I still have another ring, unworn, laying in my cupboard from the store as well. I am absolutely appalled, disgusted and disappointed at the price of the products, the absolute poor quality and then to top it off, the horrific lack of customer service or care. I want to know how we will resolve this issue ASAP as I am not happy and actually would just prefer a full refund and to never deal with the store again. I would rather take my money somewhere, where someone actually cares about the products and service they provide.
0 replies
65 months ago
FNB IS ABSOLUTELY HORRIFIC!
Absolutely horrific Service!!!! You can never get hold of the bank, you sit on hold for hours on end. No matter when you call, the automated voice keeps telling that "We are currently experiencing high volumes of calls" -Literally EVERYTHING single time. Sometimes consultants will answer the call and drop the call... just for you to call back, hold another hour or so and pray someone answers, does not drop and can ACTUALLY help you. Oh and eventually 2 and a half hours later, get hold of someone who tells me that they cannot help me and FYI, my other card was put on hold by FNB that is why I have not been able to use it- NO NOTICE or anything....FNB will only EVER call when they want money or want to sell you additional services. I have gone into 3 different branches to update my address, lol 3 years latest, at least 3 different consultants and it is still incorrect. Always someone else's job or have to wait for authorisation or approval or whatever..... Yet they literally charge you for everything and anything, probably even just opening their App! My Cellphone banking hasn't worked in like 2 years, kept calling in and got different advise from like 3 different people and it still does not work?! Lol FNB really.... AND IF I WANTED TO DO EVERYTHING THROUGH APP OR CHAT, I WOULD. Stop making it so difficult and unpleasant to deal with you!!!!
168 replies
75 months ago
Debonairs Pizza- disappointing
This morning I had the most appalling service From Debonairs, on 2 different occasions. So I place an order online, Plumstead confirms order, then calls me back to tell me they do not deliver to my area (After I was charged delivery fees as well) and that they cannot fulfil my order because they are busy with "deep cleaning". To me, that means you should not have made your restaurant branch available online then. The first lady, I spoke to, then tells me it will take 5 days for a refund. I then speak to the Branch manager of Plumstead, Jerry, who tells me that his staff member does not know what she is talking about and the refund will take 2 days. I waited over 2 hours for Rondebosch branch to open, I place an order at Rondebosch branch. The restaurant accepts my order, takes my money, then gives me a call and says that they have to cancel due to load shedding. The lady tells me that they do apologise but they don't keep a schedule so they didn't know it would be load shedding. I am extremely unhappy... Not 1 but 2 of your branches are incompetent.
0 replies
83 months ago
ABSOLUTELY APPALLING!!!!!!!
I wouldn’t recommend Dotsure Insurance to anyone. Their service is absolutely pathetic. I can’t believe the level of service. I had an accident in the 16th May 2019 and unfortunately my phone was stolen at the scene. I called Dotsure on Friday (17th May) morning as the accident happened the Thursday evening. (I also logged the claim online). I told them where my car was and the name of my the company who had towed my car as I was unable to call Dotsure and verify the towing company at the scene. I had a fight with the unauthorised towing company to ensure that they will release my vehicle to Dotsure that Friday afternoon. They finally agreed. Dotsure called me on Friday afternoon to let me know that my car has been moved to SMD’s yard. The police officers were on the scene of my accident as my car had rolled. I provided Dotsure with the accident report number the Friday morning, when I called them, as well as on the online claim log. I was then again asked to provide a copy (22 May) and had to pay Goodwood Accident Bureau R200 for a copy. The lady had stated that insurance usually request the copy and asked if Dotsure would reimburse the amount. I never bothered asking about that. The following Monday, I called Dotsure to find out if I can go procure a few things out of my trunk, as I needed it for work. I was assured I could and the lady provided me the physical address for SMD. I arrived at SMD just to find out that they have no log of the vehicle coming in. I called Dotsure’s emergency line a few times just to hear “all the operators are currently busy.” You can leave a message and we’ll call you back shortly” - (lol a whole 24 hours later they called back, which I’ve learnt now is quite normal from Dotsure.) Any way I left SMD and got home, called again. The lady then had to call around a few times on her side to verify where my vehicle was as they didn’t exactly know and were unable to confirm immediately... Just to find out that my vehicle was never collected at the unauthorised towing company’s storage yard. Basically a week went by (the Wednesday) and finally my vehicle was officially moved to SMD. (Apparently) I have tried multiple times finding out about a courtesy vehicle, spoke to 3 different people who gave me 3 different amounts as to how much they would cover. (Which they also only cover if Your claim is valid. And that means waiting for their verification process to be finalised before you can do anything. Apparently verification takes “2 weeks” according to the last agent I spoke to.) My car’s registration number was correct on some of Dotsure’s paper work and other paper work it was incorrect, which I again had to speak to 3-4 different people to rectify this. Finally today (29 May) I received an sms saying that the assessor has been appointed. After an Entire month, finally everything was sorted. I settled everything with Dotsure. I had to call them every time I wanted an update. I never got to speak to my claim’s handler, Lindokuhle Maqolo, not once. Just to be debited on the 2nd July 2019 from Netstar. Called Netstar who advised that Dtosure was suppose to have me sign a release form as the car is off the road. If Dotsire had me sign the release form, they are liable to pay 90% of the settlement and I would pay 10% of the settlement. They never sent me the form so I paid 100% of the settlement. But the lady from Netsure assured me that she will forward me the release form now and cc Dotsure in the mail so that they can see I have dealt with Netstar directly. This is such disappointing service and definitely the first and last vehicle, or anything actually, that I would insure with Dotsure. Oakhurst/ Dotsure’s service is appalling.
131 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)