AT
Annie T
Active since Jul 2019
15
Reviews
0
Industries
Reviews
15 reviews18 months ago
Vuma fault TAT is not client friendly
As always, no guided assistance from Vuma due an issue that was allocated to them. My connection has been down for over 24hrs and apparently due to their line box. I don’t understand how I must wait 48 PAID HOURS for them to fix their errors. I too am an employee, to be inconvenienced to such a magnitude with no assistance is just saddening. The company shows time and time again how they don’t value their customers. I have spent unwarranted data and airtime trying to fix issue only to be told there’s nothing they can do. How? So it’s okay I continuously spend from my pocket when I believed that my monthly instalment would be my one expense
4 replies
18 months ago
No appreciation or realistic customer TAT
My connection has been down for over 24hrs and apparently due to line box. I don’t understand how I must wait 48 PAID HOURS for them to fix their errors. I too am an employee, to be inconvenienced to such a magnitude with no assistance is just saddening. The company shows time and time again how they don’t value their customers. I have spent unwarranted data and airtime trying to fix issue only to be told there’s nothing they can do. How? So it’s okay I continuously spend from my pocket when I believed that my monthly instalment would be my one expense
0 replies
19 months ago
No Sales Assistance
Does Vuma have an operating sales line as their website doesn’t go through. I even went as far as to Google alternatives and nothing. I am moving to a new complex and I have been trying for a week to be assisted with a line. Worse their website is also not helpful. Their operator will even request that you leave a name and number only for it to drop? How does anyone be assisted here? What circus is being run at their contact centres? This is so frustrating.
2 replies
20 months ago
All service platforms are non responsive! All!!!
You’ll be on hold for 1hr, WhatsApp will advise there’s not enough agents, the client care email goes unanswered for over a month - they are unreachable and non responsive I have an unclaimed benefit from an old employer that I never claimed for I’m employed elsewhere and was advised that I can withdraw the old funds once I submit forms. I’ve submitted there forms but have not received any update for over a month. I’ve exhausted all communication platforms and their service lines are not reachable How does one reach Sanlam
7 replies
21 months ago
Joke of assistance on claims and client care
What an exhausting experience and unfair treatment from the insurer Leave that my excess was changed without a 31 day notice which is already off legislation I had a claim and they needed to amend it accordingly and my goodness did they drag their feet. I spoke to Zanele Malgas and Yolanda Ngolomi who when emailed for a follow up were not even bothered to respond. I spoke to over 5 consultants over a basic query that showed how least operative the consultants were. It had to take the panelbeater to refer it further and be in contact with Salisha Bulram to actually confirm. It was a circus show that started from 19 August till yesterday, 16 September- a whole month on a basic task
3 replies
21 months ago
3 month turnaround time for active fibre
I placed an order with vumatel effective 14 June 2024, till this day, my line is not connected and my box was only assessed by vumatel technicians last week Monday. I will follow up with an agent by the name of Andile and it’s honestly become the most tedious and strenuous experience, I even requested that he assist with an alternative consultant should he not be capable on a task that I was promised to take 2wks. It has been over 3months and Mweb keeps referring to them to activate line but no one assists. Horrible start however this is all I have for fibre in my complex
3 replies
33 months ago
Poor Service Consultanting
I have never been so disappointed in such a disgusting service. I have made payments to activate my my suspended line. I have been calling everyday with zero assistance. I have emailed my notification of payments over 3 times and even to consultants separately. The lack of response and assistance is appalling. I’m truly disappointed as to why I even renewed this contract. My reference is correct but they still will not allocate the payments Wow Telkom. Don’t render a service if consultants are not equipt to assist. I’ve spoken to over 15 consultants and ZERO assistance in over a week
0 replies
36 months ago
Fast and Friendly
Thank you kindly to Demi Timmerman for your assistance Your service has been exceptional. We appreciate it You make calling in to customer service a ease
0 replies
61 months ago
WOW service!
Such exceptional service received, I called Monday to book my car in for service, a lady advised that they were fully booked for Tuesday. I did not give up however, I called again and I was assisted by the ever so friendly service advisor Deon Chetty. My car was booked for Tuesday and was competed by 10H00. He made the process so quick and simple - even enjoyable All Ford Dealerships need a Deon Chetty, I am so happy with his level of work
0 replies
62 months ago
Horrible customer query resolution
Case number 57224698 I have been trying to get this matter resolved since 01.04.2021 with no success or feedback Telkom has been granted access to debit my account but not the contractually agreed amount. I have not mad any purchases and your advisors are aware and I was advised to be refunded. As per Pasa regulations, we urgently need to rectify this The case keeps being closed but I still have not been refunded or been contacted as to why you keep closing the case I received an invoice 01.05.2021 that suggests that the amount debited was R 269.00 but this is inaccurate as you have debited again R471. I have called this morning and both consultants saw it fit to drop the call me. Are they not well trained to resolve customer queries? Should the request be too tough, is the no one to report to for further assistance by a team manager? I honestly regret opening this LTE because Telkom cannot hire well trained staff. I require my refund for both the months and kindly request to have efficient service. This is query has been open too long Should Telkom not see fit to assist, I kindly need your complaints resolution to have this escalated to the relevant legal parties
0 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (73.33333333333333%)