DM
David M
Active since Jul 2019
11
Reviews
0
Industries
Reviews
11 reviews3 weeks ago
Not What One Expects From Alumo
I have always been a great admirer of Alumo Energy . I have recommended them to others and have even received commission from them for a successful recommendation. However in the past 6 months I have stuggled enormously to get assistance from them with a ****le connectivity problem. I am now waiting for a quote for an ethernet connection which I requested 3 weeks ago. I have been twice told that I would get the quote the next day but still nothing. Very disappointed in them.
0 replies
3 months ago
Cant get my maturity paid out
My wife money invested in a 5 year bond with African 5 years ago. She visited the Grove branch 1 month before it was due to inform them she wanted to mature the investment and the monies transferred into her Capitec account. She was told to come back in 2 weeks and it would be processed. She did that, but on maturity no money was paid into her account. She went back to the Grove and was told that it had been extended in error and that it would be reversed and would be in her account within 3 days. Five days later and it is still not paid out. Now all she can do is visit the Grove branch every 2 days until someone gives her , her money back. The sad thing is she did another 5 year investment last year and is now concerned about that.
4 replies
4 months ago
PACK MY MEDS A TERRIBLE APP
Really awful Pack my Meds app. When you press ""skip a medicine" it orders it and when you press order , it doesnt order it. RIdiculous!
0 replies
32 months ago
***** from within Standard Bank ?
I received a Vishing attempt from a landline. She claimed to be from Standards ***** department. When she asked for balance and account details I terminated the call and informed my private banker who confirmed it was a vishing attempt. He said that he would refer it to the actual ***** department to trace the call . I have just installed Truecaller which gives the source of the ***** attempt landline number as "Standard Bank Wealth". Does this mean that Vishing ***** is coming from inside the bank. This is frightening!
1 reply
34 months ago
25 days to answer a query
On the 4th August I sent Sanlam an email asking a couple of simple questions regarding future costs on a contract that has just matured. On the 7th August Sanlam rep**** saying that I can expect an answer on the 29th of August. How can it take a major SA financial institution 25 days to answer a couple of simple questions from a client. What has gone wrong at Sanlam? Why should I retain the investment with them?
2 replies
36 months ago
Impossible to make contact with them
Phoned their call center on Wednesday 7th June to withdraw money from a small contract that I've had with them for over 20 years. After waiting on the line for 26 minutes I give up and took the option for them too ring me back. Having now no faith in them I also sent them an email -The email service stated that they would reply within 2 days. Well no one rang me back and no one rep**** to the email. If I had desperately needed the money I would have been in the terrible situation of having no way of getting through to the company that has my money. This is shocking.
2 replies
48 months ago
Customers An Inconvenience to this Bank
Went to the ATM at Moreleta Square-found that its yet another of the Standard Bank ATM's in the area that's been closed down-that makes 3 in the last few years. This forces customers to join the hideous never ending ATM queue at its Woodhill Branch-no wonder they need bank security to police the queue. Obviously a organisation that cares a lot more about its shareholders than its customers.
1 reply
55 months ago
Standard = Dept of Home Affairs
Went to Standards Woodhill Boulevard branch to collect a new ATM card. It's obvious when you look at the branches and ATM's that Standard have closed down that its priority is shareholders and not its customers. After sitting for over 20 minutes in a queue that was moving at a snails pace I gave up. How can Standard Bank operate a card renewal system that forces its clients to go to its dysfunctional branch system?
2 replies
58 months ago
Clearing out clients bank accounts
Santam decided to change my product to a executive product without informing me. They then decided to double debit me for the product. When I called them they told me that they would ask their refunds department to process a refund for the R4000. This happened on Friday morning. How long will it take to get the money back ? What if I had needed that money to feed my family or put petrol in my car?
1 reply
83 months ago
Thank Goodness for Capitec
Tried to purchase a birding app on my iPhone. Payment transaction rejected 3 times. Eventually, my son used his Capitic credit card details which resulted in the transaction being accepted. Next morning while purchasing my groceries my credit card was declined twice. When I eventually got through to their credit card call centre the guy took my details and then said that he would have to transfer me to someone in their credit card call centre ( ????) who then asked for the same details. I was then told that my card was blocked by their Fraud Division as they saw my attempt to buy a birding app as a suspicious transaction. At no time did they contact me to inform me of this but rather left me to be embarrassed the next day and forced me to call their undermanned call centre to find out what was happening. If this is how they treat their Private Bank clients I feel sorry for the rest of their clients. No wonder their customers are transferring to Capitec. Pretty sure their Fraud Departments faulty algorithms make dealing on the Web a nightmare for their clients.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
8 (72.72727272727273%)