CT
Chiedza T
Active since Jul 2019
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
3 weeks for fibre installation- Still nothing done !
I app**** for fibre to be installed in my apartment online and the package I chose stated that installation what happened in a week. It’s been three weeks and I still don’t have anything done in my unit. I’ve had to call Vodacom following up with them as if they had a client in all of this. I’ve been neglected but I kept calling. Finally an installer came to check the place out and said a technician needed to come in to assess Because he could not install. The technician came in after I called several times I think about seven times to check with customer care when this technician would be coming in. Again I had to be the one calling in, and following up. When the technician finally came in I thought this was the day I would get fibre installed only for him to tell me that the installer did not do a good job in the first place and she could’ve installed fibre a long time ago. He said he would escalate so that an installer comes in and once again a week has passed and nothing has been said by Vodacom. There is a lady Hazel who had been assisting me from day one and I always have to call her and plead with her for her team to come in to install. Hazel had days where she would try make something happen and on other days where she would just ignore me. Finally she sent me her Team of installers number so I could do her job and arrange for the installers to come in. I have been patient but I have given up. I’m highly disappointed to the point where when all my contract come to an end I will be discontinuing them. I can’t keep calling at this point it feels like I’ve spoken to every Vodacom employees and they have no idea what the hell is going on
106 replies
24 months ago
There’s a lot you CAN’T do
Can’t download proof of payment for non EFT payments from the app. Can’t reverse debit orders . No cash send options …
106 replies
24 months ago
False Advertising
I am so tired of dealing with VA admin. Their administration is always problematic. Don’t trust the “Sign someone up and get a free month” or the “Sign up and get 3 months free” promos … you will pay regardless . It’s just a way to lure people to join. Ive signed 2 people up .I w suddenly owed 5k because she was being charged even after cancellation. No she did not get her 3 months free for signing up . Nor did I get my 1 month free . The other has complained about their account being double debited . And no … I didn’t get my free month for this sign up either .
0 replies
43 months ago
Food poisoning claim IGNORED
My sister and I went to the branch in centurion Jean avenue . It was our first time . Worst mistake ever . The food was partially burnt, it was served cold and to make matters worse we Had food poisoning hours later after having our meals. upon contacting the branch to let them know of this both the owner and the waiters were sceptical because apparently we were the only customers who complained and who fell sick. The manager went on to say that it was nonsense that we want to get a refund for our meal, her Analogy was, “would you go back to woollies if the food made you sick?” My answer was yes and it actually has Happened before but I continue to shop at woollies because of how they handled the situation. The owner then separated herself from her the brand ,saying that it was not her who buys the meat and it is head office so I shouldn’t Be talking to her and I should be talking to head office. Mind you, head offices email and number are out of service. After showing her evidence that I had been to the doctor , She said that I would have to go back to the doctor and they should test my blood , faeces and vomit and write a report specifying that it was indeed the meat we had at the restaurant that made us sick. I asked if she was aware dad going back into more medical bills for me but she didn’t care, to make matters worse she didn’t even tell me what the outcome would be if I went back to the doctor cause she said a refund is impossible
0 replies
43 months ago
Fast service
Soon after payment , My replacement device was sent out and delivered with very little hassle .
133 replies
59 months ago
Hostile manager
The manager at the Centurion mall branch is very cold. Not a very nice person . I visit the store very often and sometimes I am hesitant to enter the store because of the hostility.
0 replies
59 months ago
Successful Trip but a VERY frustrating booking process
This was a very frustrating process. The agent who assisted us had days where she'd be very attentive and helpful and some days where the communication would be lacking. To make maters worse, flight centre accepted bookings for flights with Mango even though they knew of the possibility of flights being banned. It was stressful to receive a call the day before the trip stating we need to eother buy new tickets or postpone. Thank God Mango operated the next day.The agent was helpful in recommending a great hotel however she booked the incorrect rooms and turns out it was flight centres fault. I was very adamant about getting the right rooms as we had already paid for them and spent 2 hours at reception with my luggage speaking to management trying to get the correct rooms. The hotel management did their best to ensure we got the desired rooms and enjoyed our stay even though the issue at hand was not their fault to begin with. The service was not entirely terrible but I think I will plan my own trips in future .
53 replies
82 months ago
Braamgates fails to deliver... again
There’s hardly any hot water here. Maintenance is poor and building managers don’t take us seriously anymore . We’ve complained about the lack of hot water repeatedly and guess what ... we still have to pay for the hot water at the end of the month. We pay For hot water we never had and never used. If you do not pay for the hot water you never used they will turn off your electricity. It’s a mess!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
1 (12.5%)
2 Star
3 (37.5%)
1 Star
3 (37.5%)