CP
CHRIS P
Active since Jul 2019
9
Reviews
0
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Reviews
9 reviews35 months ago
Vox not delivering on advertised service
Terrible service and commitment from Vox. i have dropped my previous ISP with the promise of a good 250M dwonload line. To date i have been lucky if i get a download line speed of 50 or 60 M. I have contacted the Vox salesmen and the technical support and all that they can tel me is that they are getting correct line speed on their side. I have requested a technician to visit my home to assess the cause of service failure. i have got no response. This being said i now want to cancel as I am paying for a 250M line but get an average line speed of abot 10-20M..which i might add is not constant, common issues with "wifi with no internet." I was told that i have to pay a penalty if i cancel. i feel that this type of service is ri****. The only reliable service is their account billing.
106 replies
37 months ago
Dissappointing after sales service from Ford Eastern Cape Motors Northend
Dissappointing after sales service from Ford Eastern Cape Motors Northend I purchased a Ford ranger 2.2TDCi XL in 2018 from ECM northend. The OEM warranty period had just expired and I took my ranger in on the 1 February for its last OEM service. However in March I encountered a problem when I tried to use the spare wheel. I had a slow puncture and wanted to swop the tyres over and have the suspect one repaired. I found that none of the OEM supplied vehicle keys could fit into the spare wheel lock. I contacted Ford dealer in Port Elizabeth. I explained the scenario to the service lady. Informing her that I have never used the spare until now and that I suspected that they possibly gave me the incorrect key set. She told me to bring the vehicle in and they would assess the situation. She mentioned that if they found that the problem was on my side then they would charge me R989, 00 for diagnostics charges. I agreed given, if it was my negligence that caused the failure and knowing well that i had never had used it before. I explained to her that it is the first time that the spare tyre is required and that I was quite sure that the lock is defective or the keys are incorrect. Hence I was prepared to send the vehicle in with all the keys for assessment. I sent the vehicle in on 2 March2023. At the end of the day I was informed that the locked had collapsed and needed replacing. I had to pay the R989, 00 for diagnostics as they said that the lock mechanism collapsed. I tried explaining that without use I could not cause the lock to fail and this seemed like a factory fault as none of the keys could be inserted into the lock. I was then told that they would speak to management and see if they would decide to compensate me later. It has now been about 18 days and I have not got a confirmed response yet.
0 replies
40 months ago
leatherman sa bad backup service
I purchased my leatherman wave 5yrs ago.I bought it with the 25yr warranty peace of mind.I took it over the weekend to cape union mart to have it serviced as it the mechanism were practically jamming or seizing up. i was told to pay a r250 courier fee and that leatherman would assess service /repair and send me an account accordingly. This is a terrible service,how do you promise a warranty during purchase then change your policy thereafter.
0 replies
41 months ago
Home connect - bad customer service
On the 31 October 2022 I wanted to cancel my home connect line as the reason being that i was paying for a 100M line and the line service was poor.It was freezing frequently.I decided to upgrade to a 200M Line with another ISP. The home connect team contacted me and offered my the same upgrade and ensured that line performance would be better.I was was told that i can cancel at anytime if not happy.After numerous attempts to resolve the same issue ;actually deteriorated service, as I was now paying for a 200 M line but the line was rarely giving me average speeds more than 60 M and the intermittentant freezing continues. I approached the home connet team on 8 December 2022 and requested that the cancellation be re instated as line was poor.I asked if they would honour the promise to cancell at anytime and due to circumstance and promise of better performance ;that i could terminate at end of December .They replied that the cancellation request is pending and once approved,I would have to continue to use their services for another month before termination . This is terrible service as there is no proper customer support,seen that i tried to accommodate them and keep the business there with the promise of improvement.
132 replies
67 months ago
bad service from home connect
I have been without an internet connection for the last 3 days. it is an effort to get hold of support ..numerous 10 mins waiting calls (automated answer machine)and emails.. when technician call back he mentions that frog foot is having problems and busy resolving intermiitent connections.i dont even have intermittent issues ..i have no iinternet for the 3rd day now. this being said , other service providers in my area also using forgfoot are still connected.Frustration setting in.
159 replies
72 months ago
terrible telkom lte service
Had a terrible experience with Telkom LTE service of a promised 10M uncapped service.which in reality delivered delivered a 1M service 70% of time. After a year of battling .I decided to cancel and was charged a R1400 penalty as Telkom regardless of terrible service insisted on penalty fees. To cap it all off I cancelled service on 23 May 2020,with payments required to be paid until end of month,despite service being disconnected with immediate effect. I therefore paid full for a service that was disconnected prematurely. lessons learnt of a terrible service provider.
0 replies
81 months ago
excellent service from Navshop SA
Hi wanted to commend Navshop Sa (Sean Casserly) on his good service and customer support. I bought a navigation head unit for my ford ranger from him.. I had some issues with unit ;he was willing to both assist with additional software installations and had the unit replaced. and refitted Thanks Sean for a good buy and good after sales support
210 replies
81 months ago
bad service at navshop sa
Terrible service from Sean Casserly.Navshop SA I Bought a fancy head unit for a Ford ranger from him. he was in a big hurry for the money (chased me for it) I had to wait for almost 5 months for the unit to actually reach me. i thereafter had to beg to have it installed. The guy is full of excuses..He would promise that the package is on its way...then its at the post office..then the courie broke down..So the saga continued for 5 months. Eventually when the unit was installed..the hazard switch did not fit..The saga started all over again. he promised and promised until I eventually gave up. I now have the unit fitted for about a year.The radio has started loosing time and resetting to default time...I now have to reset the time every day.. Sean now says he has no idea what can be wrong and has just ignored my messages. I am now left with a radio whose hazard switch cant be fitted and the unit that constantly looses time. So to any would be buyers ..the service provider is at the extent that he doesn't see anything wrong with lying to his clients especially once he has received payment. He thought me an Expensive lesson Guys rather stick with the Oem dealers. He has further contacted me after this posting and another month has passed by…he promises to sort issue out and as soon as date arrives ,he changes his story with a different story..
0 replies
82 months ago
Terrible service from Sean Casserly.Navshop SA
Terrible service from Sean Casserly.Navshop SA Bought a fancy head unit for a Ford ranger from him. he was in a big hurry for the money (chased me for it) I had to wait for almost 5 months for the unit to actually reach me. i thereafter had to beg to have it installed. The guy is full of excuses..He would promise that the package is on its way...then its at the post office..So the saga continued for 5 months. Eventually when the unit was installed..the hazard switch did not fit..The saga started all over again. he promised and lied and promised until I eventually gave up. I now have the unit fitted for about a year.The radio has started loosing time and resetting to default time...I now have to reset the time every day.. Sean now says he has no idea what can be wrong and has just ignored my messages. I am now left with a radio whose hazard switch cant be fitted and the unit that constantly looses time. So to any would be buyers ..be careful of Sean Casserly. the guy is full of lies..to the extent that he doesn't see anything wrong with lying to his clients especially once he has received payment. He thought me an Expensive lesson Guys rather stick with the Oem dealers.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)