TC
Taryn C
Active since Jul 2019
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Terrible customer service and left with a broken ring
I bought a ring from Browns. Although it was a while ago, the diamond fell out and they made the gold crack. I took it into the Sandton branch and it was sent away to the workshop. More than a week later I get feedback, that they can't do anything. Supposedly it's an old style that they don't make anymore, and don't have any need to fix it. I asked what else they could do as clearly Browns is not solution orientated. Why do I have to ask what other options to fix a ring that they made. I still haven't heard back from them as the ring was supposed to be sent back to Sandton. I also contacted Browns on email asking for an escalation, and well, quite frankly some customer service. No response a week later.
0 replies
2 months ago
Customer Service....none
The effort and lack of customer service. I thought there was an issue with the tracker draining my battery. So I called (took about 3 calls) to organize for a technician to come out. I was then told that if they come out and the issue is not the tracker, I'll be charged R600. I called Thursday 5pm to cancel the technician for Friday. The lady told me the email to her supervisor would cancel the request. Despite that, I received a message to say the technician would be coming. I called back on Friday morning to again cancel. The lady I spoke to was rather rude. I was told that it was cancelled. To then be called by the technician to confirm my address. Clearly he didn't get the message and Cartrack doesnt have a system
56 replies
5 months ago
Don't use Miway
Don't use Miway. I was driven into on the 12th Sept and tried to do it via 3rd party and First for Women. FFW basically short paid the claim by R20k so we decided to go via our own, Miway. Clearly their departments don't dish to each other... I've been called on 3 seperate occasions to book an assessment. Even when I cancelled the assessment as I hadn't been consulted based on my availability, I was called to find out why I didn't rock up for the assessment. Even when I arranged an assessment, I get called to book an assessment... It's taken so much time and so many follow ups to get no where slowly. I even asked Kabelo for his managers details and I get ignored
106 replies
6 months ago
1st for women shouldn't be used by anyone
First For Women should not be used. On the 12th September, their client drove into the back of me. The process I needed to go through to get my 3rd party claim sorted was onerus, and I was sent from pillar to post. Eventually, I received a settlement value of R24k, which was only based off a digital assessment (which is their ONLY process). I went to get a quote based on a PHYSICAL inspection, and the quote arrived at R51k. I submitted this and after further consideration, they revised a settlement value of R32k which they believe is fair and final. Ive asked for their supplier where they get this value, and no answer. If submitted my formal response, yet I need to submit a formal response if I want to escalate this. Also, liability was confirmed, so not sure why there is a R20k deficit and there is no transparency on how they came to a conclusion, when their ONLY assessment was digital. We all know that pictures don’t always reflect the reality, but I must just suck it up because its their process. The Short-Term Insurance Act 53 of 1998, specifically the Policyholder Protection Rules, requires insurers to take reasonable steps to gather and investigate all relevant and appropriate information before finalising a claim. In this instance, the assessment was conducted digitally, which falls short of this requirement, particularly as an independent physical assessor has identified more extensive damage than what was captured in the digital assessment. Don’t use FFW.
318 replies
24 months ago
STAY AWAY: ***** & THEFT/ SERVICE RANSOM
DO NOT USE BERADER PROPERTIES. As a Body Corporate, and because of the prolonged bad service from this service provider, we gave them notice in November 2023 and detailed all the reasons why. Bearder refused and deemed it *******. They proceeded to log a case at CSOS on an ******* termination in December 2023 (which we still haven't had an adjudication on despite following up constantly so dont think that CSOS will help with anything). As Chairman, I asked for my Owners list (Bearder is clever that they never shared this and had full access to the Bank account). I was told by Derek that he is the POPI officer and would not share my Owners details with me. So, I also logged a case at CSOS which we also haven't had a response on since December 2023. We then were able to get the list and proceed in Feb 24 with an SGM which voted Berader out (BY OWNERS) and we gave them 2 months notice with instruction to hand over to the new managing agent on 13th April 2024. They deemed this ******* and will only action anything once we get adjudication on the matter. Berader supposedly logged a second case at CSOS. So nothing has been handed over. I really wish Berader had focused on providing us with the right service, instead of trying to ***** us over (which was confirmed by one of the Berader staff). However, in the meantime, because they have sole access and control of the bank accounts, they were making payments outside of Trustee authorization [as per the STMA and as per Bearder's own contract, actions are to be done under the authorization of the Trustees]. Only when we asked for an update and/or breakdown, were we told that Bearder didn't need to supply this breakdown as they knew we would be looking at the account (had to request statements). I worked with Standard Bank to block their access which we finally did on 24th April 2024. Berader's response? Sending all Owners communication (outside of any instructions from the Trustees) that the Trustees have acted *******ly, and that Owners need to pay into their bank account levy statements (even though the BC account is operational still and is being managed by the Trustees). A further email was sent on Friday thanking all Owners for their positive feedback and confirming again for Owners to pay into their account instead of the account Owners have been paying into for the last 17 years. Bearder doesn't respect the rights of Owners, and their actions show how they apply the rules of the STMA to only suit their needs (whatever those needs are). The redirection of funds means that as a BC we cannot pay our suppliers in full. This is *****ulent activity and is basically theft. Stay away. The lack of accountability, professionalism, transparency and ethics is truly astounding. And they keep on going. I received a whatsapp instructing the Trustees to provide Berader access to the Bank accounts again so that they can retain their fiduciary duties and pay suppliers. Why would I give them access when they have violated all our rights as Trustees and Owners? Their duty was to support and help manage (we are paying them by the way) which they have grossly violated and held us hostage to bad service. If we don't want to work with you, its for a reason!! And we are allowed to change service providers. Just because it doesnt suit you, you have dragged this on for over 5 months. Derek launched personal attacks on me and included my family in the verbal abuse. He also told me I was a **** because in December I didnt have the Owners list, but by end of January I was able to get it. He has also blamed everything on the Trustees. His reason is that he only acts under the instruction of the Trustees. But its very clear Berader only does it when it suits them. STAY AWAY!!
0 replies
25 months ago
Stay away...
Berader are unprofessional.... Even when we arrange an SGM and vote them out they are still holding the complex hostage and refusing to do any handovers. This has been ongoing since November 23. Stay away from Berader!
0 replies
42 months ago
LACK OF FEEDBACK
Logged a call for no connectivity. It been 2 days and still no constructive feedback. Phoned several times a with no response. Very poor service.
264 replies
48 months ago
Support local #iwantitbytrendity
What a fantastic operation. I ordered online. Orders were delayed so I got a WhatsApp managing my expectations. Received the order ahead of that time and the clothes were fabulous. Great to support local that provides customer service and quality products.
0 replies
48 months ago
Over priced under delivered
I reserved a table weeks ago only to be made to wait for 15mins. We got a complimentary drink which was then spilt all over me. Our meals were also brought seperately so we didn't eat together. For the premium paid not a great experience at all
0 replies
53 months ago
Bunk bed supplier not to use
I asked for a quote based on a picture of a bunk bed. Quote with 1 line item of R26k. I asked for a breakdown of cost. This was the response from Perry "I do not send costing breakdown to any of my clients….existing, new or prospective, it is not how I work. If you are not satisfied with my quote for whatever reason please feel free to use an alternative manufacturer. I have been in this business for 40 years and have never been asked for a cost breakdown, I am not about to start now." Wow. Aggressive. Surely you can send a breakdown based on materials and labour. Other quotes received ranged from R13k - R18k. Not only is he rude but over priced too.
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
14 (87.5%)