AG
Altha G
Active since Jul 2019
27
Reviews
0
Industries
Reviews
27 reviews7 months ago
Kyla Knoetze was very friendly and efficient during the annual review of my 2 fur babies' policy
Kyla Knoetze was very friendly and efficient during the annual review of my 2 fur babies' policy. Thank you Kyla
53 replies
11 months ago
Collen Ntlailane was efficent friendly and very helpful
Collen Ntlailane was efficent friendly and very helpful. He managed to decrease my short term policy monthly rates for me to be able to still afford the policy for my car mechanical warranty. Thank you so much Collen.
58 replies
15 months ago
Excellent Service as always
Thank you to the efficient and knowledgable staff at Doture. It is January and my budget is not good . Shiloh my pet got sick with Gastrenteritis yesterday 07/01/2025.Dotsure paid my total claim back to me within 24 hours. Keep up the excellent service. guys!! Dotsure Rocks !!!
56 replies
20 months ago
Excellent Service
Thank you to Shawnay Courtney Johnson REF: SR240903-340972 for assisting in having ny elderly mother to move her fiber to a new location she will be moving to. Shawney immediately realised my mom was stressed and requested if she and I (daughter) may continue the call in mom's attendance to have the issue sorted. She even fast tracked the process on their side and marked the order as urgent. Thanks again Shawnwy you are excellent at your job and we appreciate you . Keep it up!
53 replies
28 months ago
Excellent Service
Thank you to Michael Bennett for excellent , friendly and efficient service. Dotsure staff are very knowledgeable about their products. He managed to assisst me after 5 minutes on the phone. Keep up the good work Michael Bennett.
129 replies
28 months ago
Bad Service
This is my second bad review. I had to rejoin Bonitas due to new employment this year. I left Bonitas as a private paying member in 2020 due to the bad sertvice received from Pharmacy Direct. This time I really tried to keep my cool but after numerous phone calls the last 3 months just to obtain my chronic scripts, I have had enough. Pharmacy Direct is requesting my new script for chronic now for the last 3 months. I loaded the script on their portal, I mailed the script as well. Every month I have to call and request my medication. Chronic meds for hypertension CANNOT be stopped and then be taken again after 3 days without them. This is rediculous! This means I have to take time from my busy work schedule to call them monthly to request and advise about my chronic meds. Unfortunately I only realized this past long weekend my meds are finished. Therefore its been 2 days now without my hypertension meds. I always pay them immediately upon advi*****t of any co -payments and shortfalls. Therefore an account in arrears isd not the problem. Its just bad service.
129 replies
31 months ago
Excellent Service
Thank you to Nolwazi Mbonambi who went over and above to search for our week and with your assistance to my mother Mrs L Bester. We are very grateful for all your trouble. Keep up the good work !
131 replies
35 months ago
Bad service, no communication
Unfortunately I have to retract my previous good review. I am in the process of looking for new insurance. Sent: Thursday, 11 May 2023 14:36 To: Subject: C1671622 Claim registration notification It is now almost a month later- and If I did not contact my assessor- I never had any feedback. Everything she talked over the phone- I requested confirmation in writing which never happened. According to her she had family issues , but then the claim was not referred to somebody else??? I sent a mail 31/05/023 - requesting feedback. :From: Altha Nunes Gaspar Sent: Wednesday, 31 May 2023 14:05 To: Subject: Fw: C1671622 Claim registration notification Still no feedback until I called 07/06/2023. I am extremely dissapointed . I am in searh of a new Insurer.
106 replies
36 months ago
Excellent Service
C1614448 Tsakani Mabungu-Baloyi. Excellent and speedy service , my claim has been approved super fast and my car is on its way for repair. Thank you Miway and Tsakani- keep up the good work!
53 replies
38 months ago
Excellent and Efficient Service
Dotsure staff are very friendly, sufficient and knowledgable regarding my ouooies claims. Thank you Dotsure and especially Rachelle for speeding up Shiloh's claim
53 replies
Review Distribution
5 Star
22 (81.48148148148148%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (18.51851851851852%)