RG
Renico G
Active since Aug 2019
10
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Reviews
10 reviews4 months ago
WILGEHEUWEL STEERS - POOR MANAGEMENT LILLY AND FOOD SIZE
Posted this on FamousBrands page as well. Poor quality food and poor management of issues on feedback - I logged a complaint via Facebook for a King steer I bought giving all details via their dm (slip, date time etc.). The manager phones me when im busy then whatsapps me in which i explained I was busy at time of call saying the patty size what incredibly small (mind you they recently increased their prices). The manager , LILLY (whatsapp number ending 4668) says she will let head office know (this is considered her resolution) - I then said you guys need to process a refund because this is not what I paid for - of which she has ignored me for over a week now. Clearly you don't need customers. You most like will not even reply to this. Bad bad bad!
0 replies
4 months ago
WILGEHEUWEL STEERS - POOR MANAGEMENT LILLY AND FOOD SIZE
Poor quality food and poor management of issues on feedback - I logged a complaint via Facebook for a King steer I bought giving all details via their dm (slip, date time etc.). The manager phones me when im busy then whatsapps me in which i explained I was busy at time of call saying the patty size what incredibly small (mind you they recently increased their prices). The manager , LILLY (whatsapp number ending 4668) says she will let head office know (this is considered her resolution) - I then said you guys need to process a refund because this is not what I paid for - of which she has ignored me for over a week now. I see you do not reply on other customers' feedback so I will assume you probably wont here as well - poor poor poor!
0 replies
4 months ago
The Dome - ****** and poor management. ZWELI and Facebook team
I was browsing vehicles roughly 2 months ago in this branch and as we all know they leave some cars unlocked. The vehicle I sat in was a BMW X4 of which a staff member of this branch went out of his way to ask me to put the radio off (this vehicle had the harman kardon sound which i was testing) - saying "do you mind?" When I said yes I do mind he rolled his eyes and walked away. I then logged a complaint on Facebook because why are you asking your (POTENTIAL) customers to put the radio off on a car that YOU guys leave open. An apparent "Sales manager" named ZWELI then phoned me a few days later asking which vehicle i was in which annoyed me because I gave it to the Facebook team via DM - the exact vehicle and time and place I was there. He then said he will investigate and come back. It is now 31 December 2025 and to date no feedback. Nothing - the facebook team even ignores me when I follow up. Furthermore the staff member was white and when I saw other white people do the same thing (testing functionality of the car they leave open) he and the staff said nothing. I believe based on this this is ****** as they don't treat "brown" people the same as white people furthermore it is despicable that they do not even bother closing out with a customer, ignore a POTENTIAL customer. Empty promises. Instead of asking your potential clients to put radios off, why not focus your attention on making sales and your targets? You guys could have made a sale but no you rather focusing on upsetting the customer in the experience. Lock your cars. Put a sign up saying customers aren't allowed to do ABC. Then you avoid issues like this. The whole experience put me off from the brand as a whole from the staff member, social media team and the manager ZWELI. How can you make empty promises to a customer as a MANAGER? If you are a person of color, rather stay away from this branch as they pick and choose who they treat with respect - you failed as a brand and as a company and treat your customers and POTENTIAL clients terribly that is why you guys are in the news for wrong reasons - You as a business will not even respond to this matter.
56 replies
13 months ago
POPIA BREACH TO EPROPERTIES.NET
Hi you have let my information leak to eproperties and I don’t like it. Sies. I trusted you.
56 replies
13 months ago
Nicole (Nicky) Visser RUDE OBNOXIOUS staff member POPIA BREACH
POPIA BREACHES AND RUDE NICOLETTE VISSER NICOLETTE VISSER IS A RUDE OBNOXCIOUS PERSON with her passive aggressive approach. These guys don’t tell you where they get your info from then become rude as hell when you question them. They don’t know how to talk and they are extremely terrible. Sies. I would never recommend anyone use them They do NOT protect your personal information They called me from +27 (11) 568-8641. Terrible experience!!!! Watch out for your information!
0 replies
13 months ago
POPIA BREACHES AND RUDE NICOLETTE VISSER
NICOLETTE VISSER IS A RUDE OBNOXCIOUS PERSON with her passive aggressive approach. These guys don’t tell you where they get your info from then become rude as hell when you question them. Sies. I would never recommend anyone use them They do NOT protect your personal information!
0 replies
17 months ago
LESETJA AT CRESTA IS ***********, STINKING ATTITUDE -
SYSTEM ISSUES. POOR MANAGEMENT OF SELF SERVICE TERMINALS. POOR RESOLUTION OF COMPLAINT. INABILITY TO MANAGE CLIENT EXPECTATIONS. CUSTOMER SERVICE ETTIQUETTE. UNWILLINGNESS TO RESOLVE OR FIND SOLUTIONS. POOR DISCLAIMER VISIBILITY. REFUND POLICY POOR. I CAN GO ON AND ON. THIS IS THE WORST EXPERIENCE EVER AND I AM SO FINANCIALLY AND TIME-wise INCONVENIENCED PURELY FROM THIS EXPERIENCE. I WANT MY MONEY AND FOR A SENIOR MANAGER FROM HEAD OFFICE TO CALL ME AND WE WILL DISCUSS IN GRANULAR DETAIL WHAT HAPPENED. TIP: BEFORE YOU AUTOMATE AND GO FULLY DIGITAL MAKE SURE YOU DO THOROUGH TESTING AND EQUIP YOUR STAFF TO HANDLE CUSTOMER QUERIES AS AND WHEN IT HAPPENS ! YOUR GENERIC EMAIL HAS THIS COMPLAINT ALSO COZ YOUR CEOS EMAIL ADDRESS IS NOT AVAILABLE.
0 replies
53 months ago
Poor and unethical Post-sales customer service
Owner Wesley Schourie is very helpful and provides great service prior to securing a quote and job with a customer. However, during a project and post-sales customer service everything goes down and becomes extremely difficult to deal with. It is quite dissapointing. Failure to take accountability for timeline and specific workmanship issues and shifts blame to customer and gives customer a horrible attitude after paying him even after promising workmanship guarantees. He even goes as far as blocking customers when trying to contact him to sort out issues within the guarantee period. Associated with Bathroom Bizarre and I HIGHLY do not recommend - use accredited plumbers !
0 replies
82 months ago
STEERS AND DEBONAIRS - SAMUEL JAMBANI AND ZAK ADAMS HORRIBLE MANAGEMENT!
I laid a complaint on Twitter about poor service received at the Newclare steers and debonairs, to which it was acknowledged. I then received a call today (5 August 2019) from this so called ‘manager’ named SAMUEL JAMBANI. He advised me that I must come into the store to view the footage of the night related to my original complaint on Twitter. I then asked him what for. He then went on to say to me that “if you don’t want to wait for service, order online for collection then you don’t have to wait”. Who tells a customer that!!!!!!!! I then told him that he is arrogant and so is ZAK ADAMS (franchisee) due to their attitude in handling my complaint. He then replied by saying “that is my final answer”. Management at steers/debonairs NEWCLARE is the most arrogant disgusting management team I have ever seen in a franchise. They believe that they are right and only them, not taking into consideration facts and additional information given to them by customers. They brush me off as though complaints mean nothing to them and do not see any fault in their actions. How despicable. SAMUEL JAMBANI AND ZACK ADAMS are the arrogant type of people steers and debonairs allow to manage, maintain and promote their brand. Says a lot about steers as well. I recommend NOBODY to ever go to steers/debonairs in newclare as you will get poor service and get told you need to order online to get fast service ! The worst part is that this complaint is coming from a complaint!!!!!!!
105 replies
82 months ago
STEERS AND DEBONAIRS NEWCLARE - SAMUEL JAMBANI AND ZACK ADAMS
I laid a complaint on Twitter about poor service received at the Newclare steers and debonairs, to which it was acknowledged. I then received a call today (5 August 2019) from this so called ‘manager’ named SAMUEL JAMBANI. He advised me that I must come into the store to view the footage of the night related to my original complaint on Twitter. I then asked him what for. He then went on to say to me that “if you don’t want to wait for service, order online for collection then you don’t have to wait”. Who tells a customer that!!!!!!!! I then told him that he is arrogant and so is ZAK ADAMS (franchisee) due to their attitude in handling my complaint. He then replied by saying “that is my final answer”. Management at steers/debonairs NEWCLARE is the most arrogant disgusting management team I have ever seen in a franchise. They believe that they are right and only them, not taking into consideration facts and additional information given to them by customers. They brush me off as though complaints mean nothing to them and do not see any fault in their actions. How despicable. SAMUEL JAMBANI AND ZACK ADAMS are the arrogant type of people steers and debonairs allow to manage, maintain and promote their brand. Says a lot about steers as well. I recommend NOBODY to ever go to steers/debonairs in newclare as you will get poor service and get told you need to order online to get fast service ! The worst part is that this complaint is coming from a complaint!!!!!!!
0 replies
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10 (100%)