MP
Moga P
Active since Aug 2019
6
Reviews
0
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Reviews
6 reviews16 months ago
TAKELOT DELIVERIES
I ordered goods from Takealot which couldn't be collected from their depot and had to be delivered. The order was split into 2 deliveries. For the first delivery, I got a message from the delivery guy saying he will be at the premises in 20 minutes. After an hour I called him and he said he's still on his way - this was at 14h00. At 16h30 I called him and he told me he delivered the goods but I got nothing. After enquiries from Takealot, it ws found he delivered it to the premises next to mine and told them I said he must deliver there. I NEVER SAID THAT SINCE I WAS AT MY PREMISES THE WHOLE DAY!. I reported this to Takealot.com and they rep**** with a generic message. Unacceptable. For the second delivery the vehicle again went to the premises next to mine but this time I was outside and saw them. They told me they were following the GPS. DO THEY NOT READ THE ADDRESS TO BE DELIVERED TO? Again I reported this to Takelaot.com and they sent me the same generic message. REALLY UNACCEPTABLE.
0 replies
21 months ago
Volkswagen South Africa should not be trusted
I am really disappointed in Volkswagen SA. I have bought 3 VW's since 2007. Currently, the Polo we bought in 2017 is under the VAP Maintenance plan until 2027. We had a problem and McCarthy VW Durban diagnosed this as being the spark plug failure. We were told that this was caused by the fuel having too much metals in the car and therefore Volkswage SA will not be paying for the parts and labour. I was told that there has been a lot of VW's that have come in to dealerships for the same issue and Volkswagen SA is not honouring the maintenance plan for the spark plugs. That is really pathetic. Firstly, the vehicles have valid maintenance plan and Volkswagen SA is not honouring this agreement. Secondly, how are we as owners supposed to know fuel is going to cause this and if this is the case then surely Volkswagen SA must pay the claim per the maintenance plan and then lodge a claim with the Fuel association, as insurance companies do by claiming back from the 3rd party insurance company where the 3rd party is responsible for damages. Thirdly, if the fuel is causing this issue why are other vehicles (not VW's) also having the same problem? Surely the spark plugs fitted on the VW's clearly have a problem. Lastly, I only fill at one garage and can prove this so if Volkswagen SA wants to only claim from that one fuel company they will have proof of the fuel supp**** to my car. This is really disgraceful by Volkswagen SA.
0 replies
70 months ago
Lack of customer service and lies to customers
I contracted Solar Beam to install a Solar electricity system for me which was done in July 2019. On 7 February 2020 I contacted Solar Beam by e-mail and advised them that when we put the kettle on the loadshedding system was beeping and it thereafter shut down (only 5 house indoor lights (6w each) and the TV was on). On Thursday, when we had loadshedding the system shut down when we put the kettle on – hereagain only 5 house lights and the TV was on. Again on 7 February 2020 when we had loadshedding in the morning (after sunrise) the system shut down when we put the kettle on – no house lights or other appliances were on since it was bright enough. I spoke to some electricians who said there could be a problem with the batteries and these should be checked/tested. As the solar system was only installed in July 2019 everything was still under warranty. Solar Beam has subcontracted the installation to another company. (This company advised me that I should not use a kettle and microwave at the same time i.e. don’t have these appliance on at the same time. I ensured that if we used the kettle, the microwave was not used and vice versa.) The situation got worse subsequent to my initial email to Solar Beam on 7 February 2020. After speaking with electricians I was advised that Lithium batteries or 200AH batteries should have been installed. Solar Beam designed the system and did not advise me that 200AH batteries should have been put. On 12 March 2020 I agreed with Solar Beam that the 200AH batteries should be installed so that this problem does not recur and further agreed with Solar Beam that I will pay for the difference in the price of the 100AH and 200AH battery. On 12 March 2020 I received an email from Solar Beam and was told that the batteries will be changed as soon as the company that Solar Beam subcontracted the installation to, gets stock. When I followed up with Solar Beam on 19 March 2020 I got no response. On 24 March 2020 I confirmed with the subcontractors that they had stock of the batteries and requested Solar Beam to have the installation done. On 25 March 2020 I was told that the finance person needed to approve the payment to the subcontractors and then the batteries will be replaced. This did not happen. On 7 April 2020 the inverter shutdown and I had no electricity causing some of my food to get spoilt. I did e-mail Solar Beam but since it was lockdown they were closed. Once lockdown had ended I followed up on 6 May 2020 and was told that Solar Beam was “waiting for head office” – Solar Beam only has it office in Durban, the office with which I’ve been in contact with! So this was clearly a lie. I continually followed up with Solar Beam and at the end of May 2020 was told that a technician will be coming out to check the inverter and the batteries and provide a report to Solar Beam. Thereafter upon my follow ups, Solar Beam is not taking responsibility for anything and seems like it is blaming the subcontractors. Clearly Solar Beam lied to me, especially in the e-mail date 12 March 2020 where Solar Beam told me the batteries will be changed once the subcontractor gets stock (the contractor had stock in the last week in March 2020). It’s clear that Solar Beam lies to customer and does not value customers and does not care. People should know what Solar Beam does to customers.
0 replies
79 months ago
MTN - DISREGARDS SOUTH AFRICAN LAWS AND DOES NOT VALUE CUSTOMERS
I wrote a review about this issue on 19 August 2019 and again on 9 September 2019. When I wrote the review on 19 August 2019 I was contacted by MTN who assured me that the issue was resolved. But clearly the issue has not been resolved. The issue is MTN has not been sending me invoices/statements monthly since November 2018. Well clearly MTN does not know the meaning of resolved since I have still not received my September 2019 invoices and statements. CLEARLY MTN DOES NOT CARE ABOUT ITS CUSTOMERS NOR COMPLYING WITH THE LAWS IN SOUTH AFRICA. MTN HAS NOT COMPLIED WITH VALUE-ADDED TAX ACT, 1991 SINCE NOVEMBER 2018 WHICH REQUIRES THAT MTN MUST ISSUE A [TAX] INVOICE WITHIN 21 DAYS OF MAKING A SUPPLY (refer to section 20 of the Value-Added Tax Act, 1991). IT'S BEEN MORE THAN 21 DAYS AGAIN AND I HAVE NOT RECEIVED MY SEPTEMBER 2019 INVOICES. MTN IS A LISTED COMPANY AND HAS TO COMPLY WITH THE LAWS OF SOUTH AFRICA BUT CLEARLY DOES NOT CARE ABOUT COMPLYING WITH THE LAWS OF SOUTH AFRICA. IS THAT HOW A LISTED COMPANY IN SOUTH AFRICA OPERATES - DISREGARDS LAWS IN SOUTH AFRICA? IS THIS HOW MTN VALUES A CUSTOMER OF MORE THAN 20 YEARS? IS THIS HOW MTN TREATS A CUSTOMER OF MORE THAN 20 YEARS? CLEARLY MTN DOES NOT VALUE CUSTOMERS, HAS NO REGARD FOR CUSTOMER SERVICE NOR THE LAWS OF SOUTH AFRICA.
315 replies
80 months ago
MTN DOES NOT COMPLY WITH LAWS IN SOUTH AFRICA
I wrote a review about this issue on 19 August 2019 and was contacted by MTN who assured me that the issue was resolved. The issue was MTN has not been sending me invoices/statements monthly since November 2018. We clearly MTN does not know the meaning of resolved since I have still not received my August 2019 invoices and statements. MTN should noted that it has not complied with the Value-Added Tax Act, 1991 which requires that MTN must issue a [tax[ invoice within 21 days of makng a supply (refer to section 20 of the Value-Added Tax Act, 1991. Interesting that MTN, a listed company, has not complied with the laws in South Africa.
315 replies
81 months ago
LACK OF CUSTOMER SERVICE BY MTN
MTN definitely don't care about customers or customer service. I have queried why I am not receiving monthly invoices/statements since November 2018 and to date MTN has not provided me with a response. Prior to November I received my invoices/statements monthly since 1999. I upgraded my contract in November. I called the call centre every month and got no response to my query. I then started emailin MTN but now MTN is ignoring my emails. After 20 years with MTN maybe its time I change service providers.
210 replies
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