CR
CHARNE R
Active since Aug 2019
24
Reviews
0
Industries
Reviews
24 reviews3 months ago
Cotton On | Service Off
Unfortunately, they dont stick to their shipping times. Whether that is standard or express. They cant assist you with their courier companies number as they dont have it (?) , the parcel shows dispatched but I cant track the waybill number on their couriers website. I tried to resolve the matter through the chat and the only advice I received was “rest assured the parcel will be delivered” they dont know when and they cant track it since it was dispatched on Monday. Not too happy with their customer service
0 replies
6 months ago
A 10/10 from Angel Z...
A 10/10 from Angel Zwane! Very helpful and friendly! Sorted my problem out efficiently! Thank you Angel! Keep providing excellent service - we appreciate you! 😊
53 replies
8 months ago
Commendation for Excellent Service! Thank you Matt!
I had the pleasure of being assisted by Matthew, and I must commend the outstanding service he provided. It's been quite some time since I've experienced such a positive and professional interaction with a telesales consultant. Matthew was friendly, attentive, and genuinely committed to resolving my issue. Throughout the process, he took the time to explain each step, ensuring I understood the procedure. His approach made the entire experience both smooth and reassuring.
53 replies
8 months ago
SATRIX-faction Not Guaranteed
My experience with this platform has been disappointing and far from beginner-friendly. There are several alternatives in the market that offer a significantly better customer service experience. Interactions with consultants have been frustrating, as many resort to using copy-and-paste responses rather than addressing the issue directly or offering meaningful assistance. I was informed that I would need to wait 40 days to access my funds. However, even after the 40-day period had passed, I was still unable to withdraw them. Despite contacting both the help desk and the complaints department, I have not received any effective support. I was advised by a consultant, Lorraine, to cancel my recurring investment, which I promptly did. Unfortunately, SATRIX continued to debit my account even after the cancellation was processed. Overall, I am extremely dissatisfied with the level of service I’ve received and cannot recommend this platform based on my experience.
0 replies
10 months ago
Angel Zwane assisted me with a query regarding a quote
Angel Zwane assisted me with a query regarding a quote. Professional and friendly service - very effective! Keep up the good work!
53 replies
14 months ago
Kevin Magakoa - what a consultant
Kevin Magakoa - what a consultant. Very kind and helpful. Thank you for your excellent service. Keep it up!
53 replies
21 months ago
I have been waiting since Sunday for a response on a query since Sunday
I have been waiting since Sunday for a response on a query since Sunday. I sent a detailed email on the query with my contact details and the only reply I received was “how can be help.” I dealt with another institution and they responded and got the matter sorted within 24 hours. We are heading for almost 4 working days and my matter still hasnt been resolved with Old Mutual. Poor customer service
58 replies
29 months ago
Horrible service for existing clients!
Horrible customer service from VOX. I requested my password to be changed on Saturday, however come Monday morning I couldnt log into either of my two devices. (Demone Adams messed up the box.) I have been on the helpline with VOX since Monday, speaking with Martin Mokotedi ( absolutely no help, he doesnt read the query and just says "connectivity down."Pfarelo Madadzhe has remotely tried to log into the box yet nothing has changed. Every single time, they say "its fixed." I am still unable to connect to my box, I have paid my monthly fee. Its going for 5 days now. Yesterday at 6 am, I called in again and was on the line for more than an hour with no success. The result? An onsite technician needs to be sent out. I was promised this would be escalated and i would be helped the same day still. By 15h00 I went to the George VOX offices, where I was informed there was only limited technicians and all of them where busy with new clients. My frustration here is, why do new clients take priority over a consultant error and a client that has been with you for 3 - 4 years now? I was told by Nadeli Masuku that the T & C's dont grant credits for downtime. This was a consultant error? And now I am the one facing the consequences? I cant do my work, I am losing salary and money? I am only asking to be reimbursed for their error? I am highly frustrated and today is Friday and I most likely wont have connectivity for the weekend. No one has called and no technician has made an effort to come and look and see what the issue is. Horrible service - really considering moving elsewhere.
72 replies
45 months ago
Poor customer service and no alignment
Moving to this bank, their brand reputation was a big factor. Seemingly that is the only thing that is carrying them. Called in with the same issue and got three different responses and feedback from Alinah and Promise. After I was advised by one of the supervisors that the previous consultant should have disputed it because now the money will only be cleared in 30 days. The complaints department hasnt gotten back to me as well.
744 replies
60 months ago
HORRIBLE CUSTOMER SERVICE BY AFRICAN BANK
Wow - I am very surprised at the horrible service I have been receiving. I need to phone in daily for an update every day I am told something different like they need June bank statements and they need to redo the call online. The first consultant put my number incorrectly now I need to go into their branch to fix her mistake. I spoke to Mpho yesterday, who doesnt have the slightest idea of good customer service. I just need feedback on my application because for 2 and a half weeks for something that should take 24 - 48 hours is bad. Clients come back for the experience...
106 replies
Review Distribution
5 Star
8 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (66.66666666666667%)