LM
Lebogang M
Active since Sep 2019
15
Reviews
0
Industries
Reviews
15 reviews8 months ago
Service is poor, wouldn't recommend anyone.
I have have not been assisted since 8:30 am 22 August 2025 regarding login issues, deleted app and closed all website tabs, cleared catches did everything they asked me to do it's now 10:22 am and still not assisted. Now my chats do not go through I get the chat bot. Tired please cancel remove my name I will go with other service providers that can be punctual in assisting clients.
4 replies
8 months ago
Wrong order delivered
Bad service. Wrong order delivered and none of them get back to me.
160 replies
42 months ago
Unauthorized debit order.
Good day I was requesting assistance via live chat but have not received assistance yet. Conversations with the agent. Hi, you are through to Naledi, Welcome to live chat🙂 We appreciate your interaction with us Today🙂 Hope you are good❤️, how can I help you today?🙂 Thank you for your details I will send them through and Available Tl will call back Kindly note that you have a credit of Balance:-R660.00 in your account your money you are explaining to me about is here in your account it is not lost 30th September I was charged R308.33 cancelation fee of pricelock and agreements was per telephone it was stated cancelation fee was R180.00 and they still debiton the 31st October 2022 R658.00. I made payment at pep store of R660.00 as I did not expect them to debit from my about. I have backing proof of all this including chats I had previously Naledi dstv agent. Kindly note that I do not know the arrangement you had however, what i can do is to apply a refund for you and remove debit oreder so you can pay cash On Tue, 20 Sep 2022, 17:02 FreshDesk Notification email, <freshdeskadmin@dstv.com> wrote: Good day Mr Mosala Please receive the chat reference for the cancellation of Subscription Price Lock that you had requested, Ref is #63126840 Kind Regards Ntombi
133 replies
44 months ago
Request to cancel.
I need help with dstv, I have been struggling with them, firstly I was offer pricelock and did payment arrangement which after then everything went south (BAD), Debit order is a problem and when I want to cancel debit order they say that I can not due to the pricelock, my problem is that last month an agent confirmed that debit order went off, only to find out that anther agent said I was not advised properly, which I made payment at pep store, today I checked my dstv app which showed that I need to make payment but when I got to pep store they said balance is 0.00 which I sent a live chat which an agent Kgomotso which confirmed that there is two payments reflecting, debit order and payment done at pep store. I'm tired of this poor services and when I asked Lehlohonolo to request someone to call me said he can not do that and gave me call center numbers, I want to cancel seeing that I'm struggling every monthend and my money keeps been debited when I pay direct on the other hand.
623 replies
47 months ago
Telkom and unrelayable agents
I need help as I have been doing up and down with agent on live chat, firstly I was offer a price lock which debit order was arranged, however the debit order did not debit, then I spoke to an agent by the of Refilwe L dated (2:41 PM, 3rd May 2022) which her response was (The debit order came back unpaid and was reversed on the 30th of April. The payment from the 31st of March was also reversed on the 2nd of April. I am seeing a lot of payment reversals on your account.) bear in mind that this was after I excepted the price lock thing which I have been paying my account via debit order for years. Then I spoke to Kamo after not getting help from Refilwe L. Which Kamo responded and said (we are currently having issues with the system currently, can you make an EFT) which all this happened after accepting the price lock offered, which for years I never had problems with debit orders, and still did not get assisted, then I spoke to Noluthando Mahlangu that did not assist me but referred me (Please call our call center on +27 11 289 2222). Then I spoke to Lusanda Vezi which could not help me. Then I spoke to Katlego which said to me when I asked to be contacted (I do not have access to making calls can I assist you here. 10:44 AM, 4th May) which she eventually called me and we did payment arrangement which I thought will be done, I had to make a direct deposit which inconvenienced me to go out of my way, but debit order was not set up. Today I spoke to Neo which said (It says here that you are a cash paying customer) but all the Years I used debit order. Requested for a team leader to contact me and she said (I will ensure that a TL contacts you I have taken your details) I have heard enough of incompetent agents that does not do their jobs properly and I want all the above mentioned to be delt with. Still waiting for a call.
416 replies
47 months ago
Canceling contract before end date
I'm furious a with this company, they said if I want to cancel my contract I should do it a month before the contract end to stop everything with them, I have been trying to contact them and tried requesting to be contacted but they buzz me because as soon as I try pick up the phone they drop and I hate to say this but Telkom have poor service and I don't want anything to do with this incompetent company, I will make sure that my family cancel their contract before they go any further. Please help me.
208 replies
49 months ago
Poor service on another level, how do we feel safe when reaching out s a problem.
I have been waiting on a call from technical department after doing alarm testing then I was promised to be cantacted by technical team to fix this, it was last week when they promised to call me bust still nothing. I'm not safe but paying monthly for poor service from them. They keep send me sms that follows yet they told me technical tea will call me, but Fidelity ADT ELN: Dear valued client, please contact our call centre to test your alarm. Preferably Mon-Fri, 9am to 3pm. Acc no: MOS02577. I hate to admit but they render poor services, sent email noting happening, live chat is useless and the rep asked for my address by the name of Theo and still nothing happing.
148 replies
55 months ago
Billed for cancelled ride by the driver
I'm very disappointed that I requested a ride on the 26th the drive arrived at a location I don't know and I kept asking him where he his, the he decided to cancel my ride, on canceling my ride money was debited in my card and never to be refunded while notification said 0.00 billed due to ride cancelled. I'm very disappointed and will never use their services ride or eats never again, just want my money back. Ride date 26 September 2021 13:28pm.
0 replies
58 months ago
Dstv showmax bill charges after promised there will not be charges by showmax agent via dstv.
Dstv still billed me for showmax fee while I canceled it same day after I was promised I will no be charged Palesa Agent profile picture Showmax ?Welcome to Showmax. How can we help you? How do I cancel joined today thinking it will be added to dstv and play without data connected to the internet Jun 18, 9:15 PMAgent profile picture Palesa Hi welcome to Live Chat, you are through to Palesa Kindly provide me with your Showmax email address Leboomosala061@gmail.com Are you still there Palesa Jun 18, 9:17 PMAgent profile picture Palesa Thank you, please wait a moment while I access your account We have cancelled the account under the e-mail address Leboomosala061@gmail.com valid till 2021-07-18 Will there be any charges? Jun 18, 9:19 PMAgent profile picture Palesa No Thank you palesa Jun 18, 9:20 PMAgent profile picture Palesa Thank you for contacting Live Chat. If that's all for today, have a great day further Would you like to rate this interaction? Agent profile picture Palesa Thank you for contacting us on LiveChat. Loading past conversations
106 replies
68 months ago
Canceletion before package received due to delays and lies the agent confirmed that the courier likes to do.
I have a problem with TELKOM I applied via Facebook where I was contacted and I received a form to filled in with pdf auto fill. Everything was submitted including my ID document. I then received an sms confirmation that I was approved and will soon receive my package. To my surprise I received an sms from the courier where I started tracking my parcel on a daily basis. Only to keep seeing that the courier says they have been contacting me but can not get through to me. I then notified the agent Peggy Siwela that my address was incorrect which I tried updating it on the courier link but there was no luck in updating the address and she told me that she had notified the team leader to update. I then waited still to my surprised I kept receiving address was still wrong. I then tried contacting the courier number and telkom number but could not get through. Then I decided to cancel everything which took 4 emails to get a response about canceling everything which today I received another courier sms saying that I will receive the package today which cought me by surprise. I notified the agent that I receive an sms saying my package will be delivered. And this is the exact response from the agent which i have been keeping all emails as proof should I need to back my story up. I don't know why Lebo! I cancelled it the first time you told me to. But if they come then refuse delivery, it's really not complicated. I haven't lied throughout but clearly you have personal issues that you're dealing with and unleashing them on me is really uncalled for and inappropriate. I work with multiple customers and you are the first to complain this much to a sales agent who simply did nothing but her duties. Do understand I work in the sales department and I am only authorized to do sales not delivery and system work, there are channels for everything, things can't be done at the snap of your fingers. Whatever it is that really has you upset that you deem it okay to do this to another individual, I hope it is eventually solved. God bless you and your family. On Tue, 1 Sep 2020 at 14:20, Leboo Mosala Till now I requested she must send me proof that everything is canceled but I have not received response as I need proof documented. Please help me because I see alot of people are complaing about Telkom and debit orders so can I get help with this as the agent has been shifting the blame on the courier or team leader which this is bad reflection for someone to be in sales. With my understanding her job is to capture sale get comms whatever happens after then it's not her problem. So I don't want anything to do with TELKOM and my worries is my wife just opened a contract with them and this is how I was assisted.
53 replies
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